Tag: AI
Explore:
How Hello Lamp Post use Azure to help cities better understand their citizens
We caught up with Tiernan Mines, who spoke to us about the Hello Lamp Post platform, how they’re using Azure to power their natural language processing, and what the future has in store for smart cities.
How low/no code solutions can accelerate innovation and digitisation
As a society, we use apps to manage, connect and augment our day-to-day lives. So, it’s understandable that when we go to work, we expect to have the same. Apps can help organisations modernise processes, create new innovations and uncover opportunities.
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
How to turn data insights into action
Over the next three years, global data creation is projected to grow to more than 180 zettabytes. One zettabyte is approximately a trillion gigabytes. To visualise it, let’s turn a gigabyte into a brick. 180 zettabytes would build around 46,475 Great Walls of China.
How to turn your sustainability ambition into action
We know from the latest IPCC report on climate change that we have a very narrow window of time to ensure we achieve our global goal of operating within a 1.5-degree climate rise.
KPIs and ROI: Quantifying the impact of data management in your business
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies.
How financial institutions can digitise and automate business processes with no/low code
Digital modernisation is quickly becoming critical for business success in financial services. Especially in areas like customer experience and business process efficiencies. But the key to any modernisation is innovation.
Make app building easier: The benefits of low-code and no-code
Until recently, creating apps rested solely in the hands of professional developers. However, the surge in digital demand across every industry, and rise of low-code development platforms has set the stage for those outside of IT to solve business challenges themselves by making app building easy with drag-and-drop simplicity.
The top five ways to personalise your customer service
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased.
Joining the dots: What does sustainability mean for retailers?
What is sustainability? As a Global Sustainability Specialist for Microsoft with a passion for all things sustainable, it’s a question I get asked a lot. It’s also a question I like to ask others, and I’m always curious to hear the answer. Because that’s the thing about sustainability: it means different things to different people.