Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
In the quickly changing world of AI, Microsoft Dynamics 365 Business Central is leading the way with innovations that have equipped more than 30,000 small and medium-sized businesses to succeed. Powered by next-generation AI, Microsoft Copilot in Dynamics 365 Business Central introduces new ways to streamline workflows, boost productivity, and unlock creativity.
In the quickly changing world of AI, Microsoft Dynamics 365 Business Central is leading the way with innovations that have equipped more than 30,000 small and medium-sized businesses to succeed. Powered by next-generation AI, Microsoft Copilot in Dynamics 365 Business Central introduces new ways to streamline workflows, boost productivity, and unlock creativity.
In the ever-evolving landscape of generative AI, a copilot isn’t just a companion that makes tasks that you’re already doing at work easier, but it’s quickly becoming a transformative force reshaping the very core of how things are done.
Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals.
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.
In the rapidly evolving AI landscape, Microsoft Dynamics 365 Business Central is taking the lead with innovations that have equipped more than 30,000 small and medium-sized businesses to work smarter. Powered by next-generation AI, Microsoft Copilot offers new ways to enhance workplace efficiency, automate mundane tasks, and unlock creativity.
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes.
With the introduction of generative AI across Microsoft business applications—including Microsoft Dynamics 365, Viva Sales, and Power Platform—interactions with AI across business roles and processes will become second nature.
Dynamics 365 Supply Chain Insights is now part of Microsoft Supply Chain Center, which is available in preview starting November 16, 2022. Click Introducing the Microsoft Supply Chain Platform, a new approach to designing supply chains for agility, automation and sustainability to learn more.
Today we are excited to announce the general availability of Microsoft Dynamics 365 Intelligent Order Management, a cloud-based solution that helps accelerate omnichannel transformation from order intake through orchestration to fulfillment. Increasingly, consumers expect seamless omnichannel buying and after-purchase experiences with multiple fast delivery options.