9 Steps to Self-Service Empowerment
What was once a nice-to-have option is now mandatory for any company that wants to deliver the highest quality customer service.
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[Post Incident Review Report] Unable to Access Dynamics AX Help
Post Incident Review Report Summary On Monday, March 14, 2016 at 2 AM UTC, internal monitoring detected an issue with the AX Help page following an update where users were unable to use the AX Help function or see the online Wiki. -
Automatically translate knowledge articles
Knowledge Management in Microsoft Dynamics CRM 2016 lets you create knowledge articles in one language and translate them into other languages. -
[Service Restored] Unable to Access Dynamics AX Help
Current Status: This has been resolved. Further investigation is ongoing to determine root cause and help prevent further occurrences. -
Partner Requirements for using Cloud Powered Support in new Microsoft Dynamics AX LCS Projects
The following steps are required for partners to be able to use the Cloud Powered Support tool to submit cases to Microsoft from a project linked to the new version of Microsoft Dynamics AX. -
Customer Retention: Why Investing in Long-term Growth is a Smart Bet
According to NewVoiceMedia , an estimated $41 billion is lost by U. -
Exciting new features in Microsoft Social Engagement 2016 Update 1.3
We’re excited to share the news for the features included in the latest release that help you boost the productivity of your organization. -
Quick and easy debugging in AX 7
This purpose of this blog is to show how you can get quickly get started with debuggingin AX7, specifically by showing how you can debug an error message issued from AX. -
Knowledge Management in an Omni-channel World
Too many companies force their customer service reps to reinvent the wheel with every customer interaction. -
9 Signs Your Customer Relationship Solution is Failing You
Customers today are well-informed, and have high expectations. -
Microsoft Dynamics AX – Making People Love ERP
Over the last few years we have been on a journey to reimagine how people benefit from business applications to be faster, more agile and productive and ultimately drive more growth within their organizations.
