New voice channel streamlines omnichannel customer experiences
We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services.
Business Decision Makers
Refine results
Products
Content Type
Publish date
-
-
Announcing Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite
This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. -
Your guide to Microsoft Business Applications sessions at Ignite 2020
Microsoft Ignite is just a few days away! This year’s all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing businesses today. -
How the Miami HEAT digitally transformed their fan engagement
My family and I more than welcomed the return of professional basketball during the long summer months of 2020. -
Capital One and Microsoft team up to fight fraud at the point of sale
The majority of people with a credit card have heard or read the words, “Your card has been declined. -
How banks use customer data platforms to streamline connections
Any professional working in the banking industry would tell you that customers are their most important asset. -
Ways you can deliver quick and agile customer experiences
The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. -
4 ways Microsoft is a leader in customer lifecycle management
It’s safe to say there has never been a time like the present. -
5 insights on how to connect experiences with customer data platforms
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. -
Gartner positions Dynamics 365 Field Service Magic Quadrant Leader
Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. -
Partner investments focus on innovation and growth
Microsoft Inspire 2020 is a wrap. On behalf of the Business Applications team, thank you to everyone in the partner community for participating in our first ever all-digital event. -
Democratizing customer feedback with the new Dynamics 365 Customer Voice
Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited.
