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Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms.
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Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. -
Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform
It’s a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. -
New digital messaging offer enhances omnichannel features in Customer Service
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. -
Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. -
Delivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital. -
Customer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies. -
4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data. -
New scenarios added to Dynamics 365 Higher Education Accelerator
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. -
Celebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. -
Defining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. -
Watch the Microsoft Business Applications October Virtual Launch Event
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations we’re rolling out for Dynamics 365 and the Microsoft Power Platform.
