Thought leadership

Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.

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Thought leadership

April 27, 2016

2 min read

When a user add cues to AX 2012 role center then other users cannot see those cues

Scenario: A custom cue has been created and you want to add this cue in addition to some standard cues to a specific role center so that all users of the role center can see the cues.
Thought leadership

April 26, 2016

2 min read

Supply Chain Management and the Internet of Things

The Internet of Things is changing business as we know it.
Thought leadership

April 25, 2016

4 min read

Why Use Social Insights to Improve Customer Engagements?

That’s What Your Competition’s Doing We live in a time of disruption.
Thought leadership

April 22, 2016

2 min read

See Intelligent Business Solutions on Display at Hannover Messe 2016

Hannover Messe has long been an eagerly anticipated annual occurrence on the global manufacturing calendar, and the 2016 event is no exception.
Thought leadership

April 22, 2016

2 min read

Get Exclusive Insights on Customer Engagement: Join Microsoft at CRM Evolution

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently.
Thought leadership

April 22, 2016

1 min read

How to cancel an exchange adjustment

There can be situations where you need to cancel an exchange adjustment.
Thought leadership

April 21, 2016

4 min read

Paul Greenberg: Good Service and Good Product Aren’t Enough Anymore

“The expectations of the 21st-century customer have a huge impact on what customer service has to be.
Thought leadership

April 21, 2016

1 min read

Change Administrator password after AX 2012 demo environments has been deployed from Lifecycle Services

When you deploy a cloud-hosted Dynamics AX 2012 demo environment from Lifecycle Services (LCS), the password for Administrator is fixed and well known.
Thought leadership

April 20, 2016

3 min read

Partner Highlight: Columbus Excels with Digital Transformation

Columbus, an international consultancy, delivers Microsoft-based solutions in three key industries: manufacturing, food and retail.
Thought leadership

April 20, 2016

3 min read

Best Practices for Hiring Field Service Technicians

If you want a successful field service organization, it requires a lot of parts to come together: Your culture Your processes Your operations Your customer service Your.
Thought leadership

April 19, 2016

2 min read

A Case for a Circular Supply Chain

Reduce, reuse, recycle. It’s good for the environment and good for your supply chain .
Thought leadership

April 18, 2016

5 min read

One View of the Customer Isn’t What You Think It Is

It’s So Much More. We’ve said it before: companies trapped in their silos can’t see what the customer is really doing.

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