Knowledge Management in an Omni-channel World
Too many companies force their customer service reps to reinvent the wheel with every customer interaction.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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9 Signs Your Customer Relationship Solution is Failing You
Customers today are well-informed, and have high expectations. -
Why do I have to scroll to the right to get to services?
You don’t have to. You can get to the services from within a project as show below. -
Capturing Repro Scenarios Using Windows Steps Recorder
As mentioned in an earlier blog post, Microsoft relies on a detailed repro scenario in order to quickly resolve any incidents that you submit to us. -
Microsoft Envision Joins the Pack as One of Microsoft’s Big 4 Events
Taking place in New Orleans April 4-6, Microsoft Envision is debuting as THE business conference go-to. -
Sales order refunds for credit card payments
Processing refunds can be a very simple and easy task, a customer returns an item that they do not want and you refund the money they paid for it right? Unfortunately, it’s not quite that simple as you also need to take into consideration partial returns, taxes, discounts, freight, and restocking fees? There are […] -
Scratching your head on how to use your existing O365 account for AX7?
Firstly, you need an offer code to enable Dynamics AX for your organization account. -
Microsoft Wins in 2016 CRM Magazine Service Leader Awards
It was a wise man (Ben Franklin specifically) who said, “without continual growth and progress, such words as improvement, achievement, and success have no meaning. -
How can I setup a Dynamics AX solution trial instance in Azure with my customization and demo data?
You can deploy a trial instance (one box) to Azure using LCS deployment experience and with your customization, database backup, GER configuration, retail packages and getting started business process library. -
Pet Supply Plus prepares for rapid growth with Microsoft
Pet Supplies Plus is the third-largest company in a rapidly-growing, multi-billion dollar industry. -
Backup/restore the Model database or export/import the Model Store?
In this post I would like to clarify the differences between doing a backup/restore of the Model database, and doing an export/import of the Model Store. -
Announcing Dynamics CRM Spring 2016 Wave
New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence It is my honor to announce today that our spring wave of Microsoft Dynamics CRM 2016 will be available.
