Thought leadership

Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.

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Thought leadership

February 18, 2016

2 min read

The Government Will See You Now: A Private Sector Solution for Public Sector Problems

There’s a long-standing belief out there that governments, and government websites in particular, could do a better job of providing access and information to the public.
Thought leadership

February 17, 2016

5 min read

So what is the 2016 Retail Trend Forecast anyway?

It was another bustling Big Show hosted by the National Retail Federation in New York this January, and one of the most anticipated sessions was Marian Salzman’s keynote Future of Everything: Top.
Thought leadership

February 16, 2016

1 min read

Onboarding to Web API for Dynamics CRM 2016 from Web API Preview

Applies to: CRM 2016 and CRM Online 2016 Update.
Thought leadership

February 16, 2016

2 min read

Transportation scenario – Manual rating

Scenario In some circumstances, rules for the calculation of transportation charges cannot be defined in advance.
Thought leadership

February 16, 2016

3 min read

Transportation scenario – Freight not charged to customer

Scenario Our Contoso company does not charge freight to customers (for instance because the sales price already takes into account transportation charges), but needs to pay the transporter for the freight amount.
Thought leadership

February 12, 2016

3 min read

6 Metrics to Measure Your Customer Service Knowledge

Customer service knowledge comes in many forms from customer self-service knowledge to agent-facing knowledge, and many formats from video, to knowledge base articles and more.
Thought leadership

February 12, 2016

2 min read

DIXF – How to manually add a missing mapping to the DMFASSETENTITY entity

I recently worked on a case with a Partner that reported that the ‘Name’ field for the DMFASSETENTITY entity did not get imported as expected into their AX 2012 R3 CU9 environment, so I thought I would share how we resolved that by manually adding the mapping, and how we tested the solution.
Thought leadership

February 11, 2016

2 min read

5 Ways to Better Orchestrate Your Customer Contact Center

A well-tuned contact center is a lot like an orchestra.
Thought leadership

February 10, 2016

2 min read

The Dollars and Sense of Business Applications in the Cloud

Your goal is to wow your customer—innovating is why you’re in business.
Thought leadership

February 9, 2016

3 min read

Why a customer experience executive is vital for any organization

Not all customers are happy. And some of those unhappy customers might be yours.
Thought leadership

February 8, 2016

3 min read

Is this the Future of Financial Data Visualization?

CFOs and finance leaders today have more data available to them than ever before.
Thought leadership

February 5, 2016

4 min read

How Many Employees Does It Take to Break the Customer Experience?

How many employees does it take to break the customer experience? Just one.

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