Add voicemail to your call queue management
Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities.
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Essential ways Dynamics 365 and Power Platform help you do more with less
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity. -
Engage your customers faster with AI-powered marketing email content
Marketers are often asked to do more with less—and do it yesterday. -
The right work assignment method can improve agent satisfaction and utilization
As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. -
5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates
Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences. -
Apple Messages for Business channel added to Dynamics 365 Customer Service
The Apple Messages for Business channel is now available in Dynamics 365 Customer Service as part of our digital messaging offer, helping you reach even more customers. -
Call overflow management: A gift to callers and agents this holiday season
Ana is excitedly setting up her new smartphone when the screen goes blank. -
Collaborative customer support helps agents resolve issues faster
With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. -
Discover new ways to analyze your Customer Service data
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. -
Save personalized views of Customer Service dashboards as report bookmarks
With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we’ve supercharged the humble bookmark. -
Boost seller productivity with embedded Teams calls and conversation intelligence
In today’s business environment, efficiency is paramount for seller productivity. -
Customer Service voice support channel launches in the UK
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have been expanding worldwide to satisfy growing customer demand.
