Content type: Thought leadership
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5 essential business outcomes for media and telco organizations
Over the past 18 months, organizations in media & entertainment and telecommunications turned to digital technologies for the resilience and agility necessary to maintain business continuity and, in many instances, simply survive.
5 learnings on Asia’s responsible AI journey in financial services
In Asia, as in other regions, there’s rapidly-growing adoption of artificial intelligence (AI) in the financial services industry, with more than 60 percent of financial services organizations already accelerating their pace of digitalization in response to the pandemic. Spending on AI by the financial services sector in the region is estimated to reach $4.
Helping governments reimagine collaboration and modernize services
For decades, child welfare agencies have struggled with finding technology solutions to support consistent connection and communication between case workers, families, vulnerable youth, and an extended team of stakeholders. COVID-19 exacerbated those challenges, bringing to a head the need for states to provide its workers and constituents tools that bring continuity and communication despite disruption.
Driving next gen insights and segmentation through the consumer knowledge graph
Customer centricity has been at the heart of Microsoft’s enterprise mission and perhaps that focus in no more important than right now within the media and entertainment (M&E) industry.
Lessons from the pandemic are shaping the future of public safety
The COVID-19 pandemic forced a seismic shift in how public sector organizations engage with their communities and constituents.
Ode to joy at work—Recharging our resilience with focus on employee experience and wellbeing
While all of us experienced incredible disruption in the past year, retailers and brands emerged as one of the frontline heroes that kept us fed and alive. From farm to fork, from source to store—goods and products still had to flow.
‘Be the change’ for HIMSS21 Digital and beyond
With a theme of “be the change,” HIMSS21 had something for everyone, whether participants attended in person or online.
How technology is helping in the fight against the pandemic
The global pandemic is far from over, we want to take this opportunity to recognize and applaud the continued heroic efforts by front-line workers—healthcare workers, first responders, service workers, and others—around the world. They put their lives at risk every day to save patients and keep critical operations running.
Embracing security and digital transformation in the COVID-19 era
As the world emerges from a global pandemic, nations face a pivotal moment for government technology. Governments at every level are at the brink of digital transformation, but at the same time vulnerable to cyberattacks. Going forward, governments must invest in new technology and top-tier security software to deliver services while protecting critical infrastructure.
Digital experiences drive new revenue and differentiation for Telcos
Like 72 percent of organizations1, Telcos have long had customer experience (CX) top of mind and been investing to drive revenue growth. In 2008, when I started my career as a Telecom consultant, my first project “Data is Key” set to identify the data key to power a new business intelligence (BI) engine.