Thought leadership - Microsoft Industry Blogs

Published March 26, 2019

2 min read

Do. More. Good. How governments can support each citizen’s “walk through life”

The question is: how can a government meet the demands of its challenging mission given its limited resources and capacity to serve?

Clothing store employee helping customer

Published March 18, 2019

2 min read

An empowered firstline enables transformed customer experiences

When thoughtfully delivered in harmony with a retailer’s organization, new technologies can empower employees to deliver differentiating customer experiences.

Published March 18, 2019

2 min read

Chatbots: A benefit for state and local government operations

[msce_cta layout=”image_center” align=”center” linktype=”blue” imageurl=”https://newed.any0.dpdns.org/en-us/industry/blog/wp-content/uploads/2019/03/MeetEureka-5c8aa83d0fa63.jpg” linkurl=”aka.ms/MeetEureka” linkscreenreadertext=”Watch the video now” linktext=”Watch the video now” imageid=”30895″ ][/msce_cta] State and local governments are leveraging chatbots to engage citizens, make state and local services more easily accessible, and enable administrative operational activities in order to free up staff time to focus on more complex, mission critical initiatives.

Two hospital managers listening to two doctors in conference room

Published March 13, 2019

3 min read

Three ways analytics are improving clinical outcomes

Three real-world use cases show how health organizations are using advanced analytics and AI to improve clinical outcomes.

Published March 13, 2019

3 min read

Move to intelligent banking by embracing open APIs

Read more about how in the last few years, banks and fintechs realized that there are benefits of partnership, cooperation and collaboration.

Published March 11, 2019

2 min read

Building a culture of employee empowerment in retail

Firstline employees are central to the retail customer experience, so establishing a culture of employee empowerment is transformative to how customers engage with your retail brand.

Published March 11, 2019

3 min read

Can tax authorities show their softer side with intelligent tech?

Hear how AI and blockchain could help tax authorities transform their role from tax collectors to social financers while winning public trust.

Two scientists using digital tablet in laboratory

Published March 7, 2019

3 min read

A progress report on digital transformation in healthcare

Delivering on the promise of healthcare transformation. Learn about advancements in digital trust, interoperability, and teamwork.

Published March 6, 2019

3 min read

Modernizing product innovation: where smart manufacturing and mixed reality converge

Whether companies are developing entirely new product lines or innovating on last year’s designs, the product innovation process today generally moves from ideation through a stage-gated process of experimentation, market testing, surveys, and validation.