The digital bank
If banks want to remain relevant in the digital age, it is time for them to change the way they serve their customers, as we find out in conversation with Microsoft’s Marcelo Marquez.
Microsoft Industry Blogs: Financial services
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Modernizing regulated industries with cloud and agentic AI
Discover how cloud modernization and agentic AI are accelerating migration across healthcare, financial services, and manufacturing.
Innovation in insurance with IoT
An increasing number of insurance carriers are looking to the internet of things (IoT) as a source of data and insight that can help with new product development, risk identification and pricing, and even new value-added services that support policyholder retention.
Webcast: Celent & Microsoft – performing resource intensive calculations in the cloud
There is no value in managing an infrastructure to deliver capacity you only use sometimes – and that’s where the cloud makes a compelling proposition.
The re-birth of banking
The banking industry has made a concerted effort to regain their customers’ trust, evolving from a transaction-centric business model to one that now focuses on the customer experience.
Empowering the Digital Bank: Kids don’t dream of digital pigs
The bank’s overt role in consumers’ daily lives is fast eroding. Once the primary go-to for financial support, banks now face being relegated to the position of passive utility-like service providers.
Empowering the Digital Bank: The connected Digital Finance of apps, agents and things…
With each wave of technology adoption the bar of assumptions that we can afford ourselves is raised, reinforcing the now familiar flip where consumers are the ones leading the charge for technology infused change.
Humanizing insurance: How today’s insurance industry is offering a better customer experience
In an effort to better serve today’s informed consumer and differentiate their business from competitors, insurance companies are making a concerted effort to shift from a policy-centric business model to a customer-centric one.
Making insurance more mobile
We speak with Microsoft’s Tony Jacob to find out how mobile applications are transforming processes for insurance agents and their customers.
Empowering the Digital Bank: Mobility in financial services, driving innovation in customers’ daily lives
Most people have looked at a clock face, but have they ever watched it? Probably not. If people were to watch the face of an analogue clock they would have observed the second hand, and perhaps even the minute hand, moving. However, most would not have seen the hour hand moving.
Empowering the Digital Bank: Combining the physical with the virtual
Designing for meaningful human experiences.
Empowering the Digital Bank: The API economy – helping financial services companies to build better products
The application programming interface (API) economy is based around four building blocks: social, mobile, analytics and cloud. Apps and services can be linked rapidly and cost-effectively to create an extended value proposition.
Empowering the digital bank
Does your bank make you feel like a valued customer every time you engage with it?.