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Microsoft AI
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Published
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2 min read

5 Questions Facing Government Agencies in Customer Service 

In talking with individuals from government agencies, we discovered friction-free citizen experiences when interacting with government is an increasingly important differentiator which contributes to citizen satisfaction. Whether in-person or online at the DMV, for example, responsiveness, speed and accuracy are the expectation.

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Published
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3 min read

Digital Transformation in Cities 

The World Bank indicates that for the first time ever, the majority of the world’s population live in a city, and this proportion continues to grow. One hundred years ago, 2 out of every 10 people lived in an urban area. By 2050 it’s projected that 7 out of 10 people will live in a city.

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Published
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3 min read

Future Decoded 

The United Kingdom (UK) remains one of the world’s foremost tech and start-up economies. In fact, according to the World Economic Forum, (WEF) the UK ranks 8th out of 143 in effectiveness for digital technology. However, as we see globally, the UK is not without its challenges, particularly as it relates to education and health.