Missed opportunities: customer experience in government
Imagine a world where citizens are completely satisfied with their government – everything works, no complaints, people are happy. Okay, now back to reality.
Microsoft Industry Blogs: Government
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Right benefit, right person, right time: How AI is reshaping administration of benefits programs worldwide
When people need support most, speed, dignity, and trust matter. Governments are using AI-enabled identity, evidence, and data to deliver benefits more fairly and efficiently while supporting frontline staff and safeguarding public funds.
How forward-thinking governments are transforming citizen services
It’s encouraging to see countries that are embracing digital technologies to better serve their citizens being recognized for their leadership.
Empowering countries through technology
At the United Nations General Assembly this week we’ll discuss the myriad of ways that country leaders plan to achieve the UN Sustainable Development Goals (SDGs) by 2030. 193 countries signed on to these goals last year, which focus on solving major, global societal issues related to economic, social and environmental challenges.
The search is over: smart parking is here
With some cities dedicating more than a third of their real estate to parking, you’d think it would generally be pretty easy to find a parking spot.
Policing and the cloud: Law enforcement agencies turn to Microsoft for the most complete cloud platform
Around the nation, police and public safety departments are responsible for keeping citizens safe, from responding to natural disasters to monitoring city streets and neighborhoods.
Slow but steady improvement: The state of customer experience in the public sector
I don’t think it’s an exaggeration to say that most people dislike dealing with their cable and internet providers. However, there’s another organization that people interact with frequently that scores even lower in customer experience than companies like your local cable company: the federal government.
How data could save us from disaster
Occasionally, I come across a statistic that piques my curiosity. That happened to me recently, and here’s the number that did it: according to the American Society of Civil Engineers (ASCE), the United States needs to invest 3.6 trillion dollars by 2020 to upgrade our infrastructure.
The most good you can do: Three ways big data can help you serve your city
Governments everywhere are beginning to use data analytics technology to drive better-informed policy-making and more efficiently improve and maintain existing programs and infrastructure.
Microsoft announces the 2016 US Public Sector Partner of the Year Award Winners
The U.S. Public Sector Partner of the Year awards highlight and recognize excellence and achievement among Microsoft partners who are transforming organizations via the cloud and producing exceptional results for U.S. Government, Education and Health & Life Sciences organizations.
Not all clouds are created equal: understanding security and privacy cloud requirements of justice and public safety
Microsoft is committed to providing Justice and Public Safety (JPS) organizations with cloud services they can trust and are uniquely equipped to help them become CJIS compliant.
Nine myths about moving to the cloud
What does it mean to “move to the cloud”? In this eBook, we break down myths about the cloud and what you need to know.
Supporting public policy with predictive analytics
When we talk about quality of education, we usually talk about what happens inside a school: how well trained the teachers are, how current the materials are, what kind of access to technology the students have. But many experts, including Dr. Patricio Rodriguez at the Center for Investigation of Advanced Education (CIAE) at the University of Chile, believe the quality of education in a given school is directly connected to the socioeconomic and demographical factors outside the school.