{"id":110673,"date":"2023-08-09T08:00:00","date_gmt":"2023-08-09T15:00:00","guid":{"rendered":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/?p=110673"},"modified":"2023-08-08T12:50:34","modified_gmt":"2023-08-08T19:50:34","slug":"the-future-of-work-how-next-generation-ai-is-empowering-the-frontline","status":"publish","type":"post","link":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/manufacturing-and-mobility\/2023\/08\/09\/the-future-of-work-how-next-generation-ai-is-empowering-the-frontline\/","title":{"rendered":"The future of work: How next-generation AI is empowering the frontline"},"content":{"rendered":"\n<p>Over the last few years, manufacturing and mobility companies around the world have faced challenges that continue to demand resilience and agility. From post-COVID-19 recovery to macro-economic uncertainties, these disruptors are impacting all levels\u2014from leaders, to workers, to customers. <strong>We&#8217;ve seen strong and consistent double-digit growth\u00a0in frontline workers\u2019 monthly active users of\u00a0Microsoft Teams across the manufacturing and mobility sectors this year<\/strong>. To look beyond these obstacles and drive their organizations forward, industry leaders must continue to make proactive investments that accelerate their digital transformation journeys to strengthen competitiveness and resilience.<\/p>\n\n\n\n<p>One of the biggest opportunities here is around investing in and transforming the workforce. And for manufacturing and mobility companies, that means empowering one of the largest employee segments\u2014frontline workers. With the advancements in digital tools and next-generation AI, Microsoft can <a href=\"http:\/\/aka.ms\/AAluvnv\" target=\"_blank\" rel=\"noreferrer noopener\">transform the workplace<\/a> in the same way that we are transforming other aspects of the business\u2014by unleashing the power of intelligence. AI is a critical tool for unlocking a data-driven, connected, and collaborative workforce. By augmenting the capabilities of the frontline, AI can help free up workers to focus on higher-value tasks and activities.<\/p>\n\n\n<div class=\"wp-block-msxcm-cta-block theme-dark\" data-moray data-bi-an=\"CTA Block\">\n\t<div class=\"card d-block mx-ng mx-md-0\">\n\t\t<div class=\"row no-gutters bg-gray-800 text-white\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"619\" height=\"597\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/08\/M365CO20_BusinessVoice_009-1.jpg\" class=\"card-img img-object-cover\" alt=\"Man wearing an orange vest in a manufacturing or warehouse who appears to be doing inventory or looking at something on the shelf and messaging about it on his phone in Microsoft Teams.\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/08\/M365CO20_BusinessVoice_009-1.jpg 619w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/08\/M365CO20_BusinessVoice_009-1-300x289.jpg 300w\" sizes=\"auto, (max-width: 619px) 100vw, 619px\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"d-flex col-md\">\n\t\t\t\t<div class=\"card-body align-self-center p-4 p-md-5\">\n\t\t\t\t\t\n\t\t\t\t\t<h2>Microsoft empowers the frontline workforce<\/h2>\n\n\t\t\t\t\t<div class=\"mb-3\">\n\t\t\t\t\t\t<p>We are committed to investing in innovative solutions with next-generation AI to help frontline workers thrive.<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"link-group\">\n\t\t\t\t\t\t\t<a href=\"http:\/\/aka.ms\/AAluvnv\" class=\"btn btn-link text-decoration-none p-0 text-light-blue\" target=\"_blank\">\n\t\t\t\t\t\t\t\t<span>Read the blog<\/span>\n\t\t\t\t\t\t\t\t<span class=\"glyph-append glyph-append-chevron-right glyph-append-xsmall\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Drive frontline efficiency and execution with AI and digital tools<\/h2>\n\n\n\n<p>With continued challenges like burnout, retention issues, and labor shortages, organizations across the industry\u2014from discrete manufacturers and original equipment manufacturers (OEMs) to global airlines and courier services\u2014can find value in reimagining the frontline worker experience using digitized tools and the power of AI. Today we\u2019re partnering with customers like <a href=\"https:\/\/www.siemens.com\/us\/en\/company\/press\/press-releases\/digital-industries\/siemens-microsoft-generative-artificial-intelligence.html\" target=\"_blank\" rel=\"noreferrer noopener\">Siemens<\/a> who are enabling frontline workers to close feedback loops faster and solve challenges together using the new Teamcenter app for Microsoft Teams, <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1628106064451804013-komatsu-australia-manufacturing-power-automate\" target=\"_blank\" rel=\"noreferrer noopener\">Komatsu Australia<\/a> who is already achieving end-to-end automation with Microsoft Power Platform, and Sweden-based automobile brand <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1615474590599271332-lynk-co-automotive-dynamics-365\" target=\"_blank\" rel=\"noreferrer noopener\">Lynk &amp; Co.<\/a> who is using Microsoft Dynamics 365 solutions to create unique processes and prioritize specific customer experiences.<\/p>\n\n\n\n<p>Today\u2019s new AI capabilities announcement for <a href=\"https:\/\/aka.ms\/FieldServiceAugustNews\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Microsoft<\/strong> <strong>Copilot in Dynamics 365 Field Service<\/strong><\/a><strong> <\/strong>is especially impactful for manufacturing and mobility because these solutions will remove friction and optimize service operations\u2014reimagining the future of their frontline workforce. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Improve efficiency and enable faster decision making<\/strong>:<strong> <\/strong>Bringing the power of next-generation AI to the manufacturing and mobility frontline, now service managers who receive customer escalations in Outlook or Microsoft Teams can use Copilot to streamline work order creation with relevant details pre-populated from emails or chats; optimize technician scheduling with data-driven recommendations based on factors such as travel time, availability, and skillset; as well as generate draft responses to customer messages summarizing next steps without switching apps. Additionally, a redesigned Dynamics 365 Field Service work order management experience brings essential information front and center, including work order recaps generated by Copilot.<\/li>\n\n\n\n<li><strong>Easily access critical information<\/strong>: Through the Dynamics 365 Field Service app in Microsoft Teams, technicians will now be able to see upcoming work orders at-a-glance in their home experience, share full work order details, and easily access Dynamics 365 Remote Assist in one click to troubleshoot with remote experts in real-time if they need additional support to complete jobs.<\/li>\n\n\n\n<li><strong>Improved experience for on-the-go frontline workers<\/strong>: With a redesigned mobile experience for frontline technicians, Dynamics 365 Field Service enables swift access to all the information needed on the go,&nbsp;including embedded guides that provide step-by-step instructions, pictures, and videos explaining the immediate task.<\/li>\n<\/ul>\n\n\n\n<p>To learn more, <a href=\"https:\/\/cloudblogs.microsoft.com\/dynamics365\/\" target=\"_blank\" rel=\"noreferrer noopener\">visit the Dynamics 365 blog<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/07\/2.-Copilot-in-D365-field-service.gif\" alt=\"A tablet showing Copilot.\" class=\"wp-image-110696\" \/><figcaption class=\"wp-element-caption\"><em>Copilot in Dynamics 365 Field Service work order management experience in Outlook.<\/em><\/figcaption><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>\u201c<em>I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&amp;J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service by getting access to the information they need faster than ever before.<\/em>\u201d\u2014Eric McKinney, Director of Enterprise Infrastructure at G&amp;J Pepsi<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Surface critical information effortlessly<\/h2>\n\n\n\n<p>If organizations want to build their own custom, real-time conversational chatbots for frontline manufacturing or mobility scenarios, they can do so easily and quickly with <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/copilot-in-power-virtual-agents-next-generation-ai-assists-bot-building-with-natural-language\/\" target=\"_blank\" rel=\"noreferrer noopener\">Copilot in Microsoft Power Virtual Agents<\/a> with functionality that assists in building, designing, and modifying. With <a href=\"https:\/\/powervirtualagents.microsoft.com\/blog\/reinvent-your-ai-assistants-with-generative-answers-actions-and-more-in-microsoft-power-virtual-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">generative AI in Power Virtual Agents<\/a>, frontline workers can receive information and assistance needed to complete their daily tasks with real-time responses based on an organization&#8217;s internal content like OneDrive, SharePoint designated external resources, and now direct document support stored in <a href=\"https:\/\/powerplatform.microsoft.com\/dataverse\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Dataverse<\/a>, now available in preview<em>. <\/em>Frontline workers <a href=\"https:\/\/web.powerva.microsoft.com\/tryit\" target=\"_blank\" rel=\"noreferrer noopener\">can ask the bot questions<\/a> about everything from how to diagnose faulty equipment in a factory to onboarding new processes.<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/07\/3.-PVA-Final.webp\" alt=\"A tablet device showing the Power Virtual Agents bot.\" class=\"wp-image-110699 webp-format\" srcset=\"\" data-orig-src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/07\/3.-PVA-Final.webp\"><figcaption class=\"wp-element-caption\"><em>Power Virtual Agents generative answers supporting document support through Dataverse.<\/em>&nbsp;<\/figcaption><\/figure>\n\n\n\n<p>For manufacturing and mobility organizations looking to build their own custom Microsoft Azure OpenAI Service and connect it to a chatbot, you can use the \u201cdeploy to Power Virtual Agents\u201d experience directly from the Azure AI Studio and refine and publish the bot within Power Virtual Agents, <a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/ai-services\/openai-service\" target=\"_blank\" rel=\"noreferrer noopener\">now available in preview<\/a>.<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/07\/4.-Azure-Open-AI-Final-1.webp\" alt=\"A tablet device showing Azure AI studio.\" class=\"wp-image-110700 webp-format\" srcset=\"\" data-orig-src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/07\/4.-Azure-Open-AI-Final-1.webp\"><figcaption class=\"wp-element-caption\"><em>Azure OpenAI Studio, now featuring the deploy to Power Virtual Agents feature at the top right.<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Surface targeted information at workers\u2019 fingertips<\/h2>\n\n\n\n<p>Whether you are a warehouse operator, maintenance technician, or supervisor, all employees should have relevant information available at their fingertips. Microsoft Teams can keep the frontline focused by targeting important updates and communications for their role with <strong>Announcements in Viva Connections<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/08\/UI-Update.webp\" alt=\"Three mobile devices showing announcements in Viva Connections.\" class=\"wp-image-110923 webp-format\" width=\"724\" height=\"434\" srcset=\"\" data-orig-src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/08\/UI-Update.webp\"><figcaption class=\"wp-element-caption\"><em><em>Announcements in Viva Connections showing up on mobile device through push notification on mobile device and in Teams home experience pinned at top.<\/em><\/em><\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Unify team and 1:1 communication on one platform<\/h3>\n\n\n\n<p>Without the right technology, communicating with the right people at the right time while focusing on the task at hand becomes challenging and can slow down operations. With Teams out-of-the-box integrations with industry-leading devices, including Honeywell, Samsung, Zebra, and now<strong> <a href=\"https:\/\/aka.ms\/FLWMomentumBlog\" target=\"_blank\" rel=\"noreferrer noopener\">Lenovo ThinkPhone by Motorola<\/a><\/strong>, manufacturing and mobility frontline workers can easily communicate between each other and with multiple departments using Walkie Talkie in Teams by <strong>pinning up to five channels on the Walkie Talkie<\/strong> home screen starting in September.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/08\/Walkie-Talkie-favorite-channels.gif\" alt=\"A GIF showing the Walkie Talkie app in Teams with pre-pinned favorite channels on home screen.\" class=\"wp-image-110995\" \/><figcaption class=\"wp-element-caption\"><em>A GIF showing the Walkie Talkie app in Teams with pre-pinned favorite channels on home screen.<\/em> &nbsp;<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Maintain security without compromising flexibility<\/h3>\n\n\n\n<p>With a growing use of a diverse range of tech on the factory floor, robust device security helps to keep your organization secure and minimize downtime and potential disruptions to workflows. When frontline workers such as flight crew members, field service, and warehouse workers use a shared mobile device to do their work, it can expose the organization to data breaches. The <a href=\"http:\/\/aka.ms\/FLWMomentumBlog\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft shared device mode<\/a> provides a layer of security so frontline workers can quickly and compliantly wipe their devices for the next shift.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Invest in your manufacturing and mobility frontline with cutting-edge tools from Microsoft<\/h2>\n\n\n\n<p>One constant that we can count on is change. Evolving trends like AI, eco-conscious practices, and the opportunity to close the skills gap are shaping the frontline workforce that we see today. At Microsoft, we are committed to moving in stride with the industry, helping companies within the manufacturing and mobilities industries give their frontline the advanced technologies and capabilities needed to transform what work is and means for the two billion people worldwide who make so much possible.<\/p>\n\n\n\n<p>To learn more about the solutions we are developing for the manufacturing industry, explore our other channels:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discover how you connect your workers and your data with <a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/manufacturing\/microsoft-cloud-for-manufacturing\">Microsoft Cloud for Manufacturing<\/a>.<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/aka.ms\/FLWMomentumBlog\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft\u2019s next-generation AI set to transform the frontline<\/a>.<\/li>\n\n\n\n<li>Explore additional field service solutions in our <a href=\"https:\/\/aka.ms\/FieldServiceAugustNews\" target=\"_blank\" rel=\"noreferrer noopener\">Dynamics 365 blog<\/a>.<\/li>\n\n\n\n<li>Take a deeper dive into the product announcements we\u2019re making today in our <a href=\"https:\/\/aka.ms\/FLWmoment2023_MTC_blog\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Tech Community blog<\/a>.<\/li>\n\n\n\n<li>Visit the <a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/microsoft-teams\/manufacturing-solutions\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Teams for Manufacturing website<\/a>.<\/li>\n\n\n\n<li>Connect with an expert to <a href=\"https:\/\/info.microsoft.com\/ww-landing-microsoft-365-frontline-workers-contact-me.html\">learn more about Microsoft frontline solutions<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Today\u2019s new AI capabilities announcement for Copilot in Dynamics 365 Field Service is especially impactful for manufacturing and mobility because these solutions will remove friction and optimize service operations\u2014reimagining the future of their frontline workforce.<\/p>\n","protected":false},"author":765,"featured_media":110694,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1496],"post_tag":[4289,4293,4295],"content-type":[1492,1483],"coauthors":[4316],"class_list":["post-110673","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manufacturing-and-mobility","tag-ai","tag-copilot","tag-microsoft-teams","content-type-news-and-announcements","content-type-thought-leadership","review-flag-1593580416-594","review-flag-1-1593580433-637","review-flag-free-1593619515-401","review-flag-microsofts-microsofts","review-flag-new-1593580249-279"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The future of manufacturing and mobility: How AI is empowering the frontline workforce - Microsoft Industry Blogs<\/title>\n<meta name=\"description\" content=\"Today\u2019s new AI capabilities announcement for Copilot in Dynamics 365 Field Service is especially impactful for manufacturing and mobility because these solutions will remove friction and optimize service operations\u2014reimagining the future of their frontline workforce. 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