{"id":118466,"date":"2024-10-09T09:00:00","date_gmt":"2024-10-09T16:00:00","guid":{"rendered":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/?p=118466"},"modified":"2025-12-08T14:18:58","modified_gmt":"2025-12-08T22:18:58","slug":"ai-solutions-and-data-platforms-for-the-aviation-industry","status":"publish","type":"post","link":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/manufacturing-and-mobility\/2024\/10\/09\/ai-solutions-and-data-platforms-for-the-aviation-industry\/","title":{"rendered":"AI solutions and data platforms for the aviation industry"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"introducing-a-new-industry-reference-architecture-for-airlines-and-airports\">Introducing a new industry reference architecture for airlines and airports<\/h2>\n\n\n\n<figure class=\"wp-block-msx-ump-embed wp-block-msx-ump-embed\" class=\"wp-block-msxcm-ump-embed\">\n\t<div class=\"wp-block-embed__wrapper\">\n\t\t<universal-media-player id=\"ump-69d4d80999115\"><\/universal-media-player>\n\t\t<script type=\"module\">\n\t\t\tconst currentTheme =\n\t\t\t\tlocalStorage.getItem('msxcmCurrentTheme') ||\n\t\t\t\t(window.matchMedia('(prefers-color-scheme: dark)').matches ? 'dark' : 'light');\n\n\t\t\t\/\/ Modify player theme based on localStorage value.\n\t\t\tlet options = {\"autoplay\":false,\"hideControls\":null,\"language\":\"en-us\",\"loop\":false,\"partnerName\":\"cloud-blogs\",\"poster\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/image\\\/microsoftcorp\\\/rklW8UH2IU_en-us?wid=1280\",\"title\":\"\",\"sources\":[{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rklW8UH2IU_en-us-0x1080-6439k\",\"type\":\"video\\\/mp4\",\"quality\":\"HQ\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rklW8UH2IU_en-us-0x720-3266k\",\"type\":\"video\\\/mp4\",\"quality\":\"HD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rklW8UH2IU_en-us-0x540-2160k\",\"type\":\"video\\\/mp4\",\"quality\":\"SD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rklW8UH2IU_en-us-0x360-958k\",\"type\":\"video\\\/mp4\",\"quality\":\"LO\"}]};\n\n\t\t\tif (currentTheme) {\n\t\t\t\toptions.playButtonTheme = currentTheme;\n\t\t\t}\n\n\t\t\tdocument.addEventListener('DOMContentLoaded', () => {\n\t\t\t\tump(\"ump-69d4d80999115\", options);\n\t\t\t});\n\t\t<\/script>\n\t<\/div>\n\t<\/figure>\n\n\n\n<p>The aviation industry is entering a new era: airlines and airports worldwide are on the brink of transformation, driven by the power of <strong>generative AI<\/strong>. This powerful technology is creating new value at every stage of the aviation ecosystem, revolutionizing the way we fly and operate. From personalized travel offers to instant responses for customer service requests, AI is enhancing <strong>every step of your journey<\/strong>, making travel smoother and more personalized than ever before.<\/p>\n\n\n\n<p>Generative AI is also transforming the core operations of airlines and airports. Research shows that <strong>up to 35%<\/strong> of flight delays can be reduced through AI-powered decision-making\u2014saving time, reducing stress, and increasing safety for both travelers and staff.<sup>1<\/sup><\/p>\n\n\n\n<p>AI is also reshaping the workforce. With streamlined tasks and smarter tools, staff can dedicate more time to enhancing the passenger experience\u2014both on the ground and in the air. AI-powered personalization can increase revenue per passenger by <strong>10 to 15%<\/strong>. At the same time, intelligent AI chatbots can reduce customer service costs by <strong>up to 30%<\/strong>, creating significant value for both airlines and airports.<sup>2<\/sup><\/p>\n\n\n\n<p>This is the future of aviation. AI is not just a tool\u2014it\u2019s a revolution, creating value across the entire industry. Microsoft has developed a <strong>new industry reference architecture<\/strong> enabling AI for a seamless traveler journey, efficient airline operations, and enhanced airport operations.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/newed.any0.dpdns.org\/industry\/mobility\/travel-transportation\">Create connected mobility experiences with AI-powered solutions &gt;<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"seamless-traveler-journey\">Seamless traveler journey<\/h2>\n\n\n\n<p>The experience begins the moment a traveler considers a trip. They can interact with an <strong>AI-powered mobile app<\/strong> to explore options, book flights, and receive personalized recommendations. Throughout their journey, the app serves as a <strong>digital assistant<\/strong>, providing real-time updates on flight status, gate changes, and the weather at the destination. At the airport, travelers can navigate through a touchless experience, from check-in to security, using biometric identification and e-boarding passes on their mobile devices. The app continues to assist by guiding them to their gate, offering lounge access, and updating any travel alerts.<\/p>\n\n\n\n<p>Once on board, the digital assistant ensures a comfortable experience by allowing travelers to control in-flight entertainment, order food and items from the onboard shop, and adjust seating preferences through their <strong>mobile device<\/strong>. The journey concludes with the app facilitating a smooth arrival process, including customs and baggage claim guidance, and arranging for ground transportation. Throughout this journey, AI and machine learning algorithms work behind the scenes to anticipate needs, offer timely assistance, and personalize the travel experience.<\/p>\n\n\n\n<p>Air India passengers, for example, now get answers to all their questions from planning to arrival at their fingertips. Their <a href=\"https:\/\/www.airindia.com\/in\/en\/contact-us\/AI-Agent-capabilities.html\" target=\"_blank\" rel=\"noreferrer noopener\">AI.g virtual assistant<\/a>, powered by Microsoft AI services, quickly proposes a travel itinerary for passengers, finds answers about check-in options and flight status, recommends the best food options, finds the next business lounge or helps with lost luggage. Another example is <a href=\"https:\/\/www.saudia.com\/en-AE\/Companion\" target=\"_blank\" rel=\"noreferrer noopener\">Saudia Airlines<\/a>. The flag carrier of Saudi Arabia developed an AI-powered travel companion for their passengers using Microsoft technology to enable travel-related services like: planning and booking, refund management, and exploring new destinations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"efficient-airline-operations\">Efficient airline operations<\/h2>\n\n\n\n<p>AI working on data platforms enhances efficiency and customer experience across various segments of the airline value chain.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In&nbsp;<strong>aircraft handling<\/strong>, AI-powered predictive maintenance can forecast potential issues before they occur, minimizing downtime and ensuring timely operations. Ground support equipment can be optimized using AI algorithms to streamline processes and reduce delays.<\/li>\n\n\n\n<li>In&nbsp;<strong>ground operations<\/strong>, AI can manage complex logistics, from baggage handling to fuel management, by analyzing vast amounts of data to optimize workflows and resource allocation. This leads to smoother operations and can significantly reduce turnaround times for aircraft.<\/li>\n\n\n\n<li><strong>Flight operations<\/strong>&nbsp;benefit from AI through advanced analytics that can assist in route planning, weather forecasting, and fuel consumption optimization. By leveraging historical data and real-time inputs, AI can provide pilots and flight planners with insights that lead to safer and more cost-effective flights.<\/li>\n\n\n\n<li>For&nbsp;<strong>marketing and sales<\/strong>, AI enables personalized customer experiences by analyzing customer data to tailor offerings and promotions. This can lead to increased customer loyalty and revenue as airlines can offer the right product to the right customer at the right time.<\/li>\n\n\n\n<li>In&nbsp;<strong>customer support<\/strong>, AI-powered chatbots and virtual assistants provide around the clock support, handling inquiries and resolving issues promptly. This not only improves customer satisfaction but also frees up human agents to deal with more complex queries, enhancing overall service quality.<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/ms-f1-sites-03-ea.azurewebsites.net\/en-CA\/story\/1483045629012560205-lufthansa-azure-en\" target=\"_blank\" rel=\"noreferrer noopener\">Lufthansa<\/a>, for example, developed the one data platform built on Microsoft Azure to provide self-service applications and leverage cognitive AI services like image and speech recognition.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>&#8220;Leveraging Microsoft Azure\u2019s robust cloud capabilities, we\u2019ve transformed Lufthansa\u2019s operations with a unified data platform. This innovation empowers us to optimize every aspect of our service, from ground operations to in-flight experiences, ensuring punctuality and safety across our global network\u2014continuing to use AI will help us advance to the level.&#8221;<\/p>\n\n\n\n<p><strong>Ganesh Swaminathan, Head of Platforms, Lufthansa Group Digital Hangar<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p> <a href=\"https:\/\/news.microsoft.com\/source\/features\/digital-transformation\/american-airlines-move-to-the-cloud-lands-more-connected-tech-and-travel-experiences-for-employees-and-customers\/\" target=\"_blank\" rel=\"noreferrer noopener\">American Airlines<\/a>, the world\u2019s largest airline, is using Azure as its preferred cloud platform. Their team members now use the ConnectMe app for the latest crew information while the airline is using AI to reduce taxi time and turn times at gates.<\/p>\n\n\n<div class=\"wp-block-msxcm-cta-block\" data-moray data-bi-an=\"CTA Block\">\n\t<div class=\"card d-block mx-ng mx-md-0\">\n\t\t<div class=\"row no-gutters material-color-brand-light bg-fabric-white\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Cloud_Blog_Abstract-16-1-1024x575.jpg\" class=\"card-img img-object-cover\" alt=\"\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Cloud_Blog_Abstract-16-1-1024x575.jpg 1024w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Cloud_Blog_Abstract-16-1-300x169.jpg 300w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Cloud_Blog_Abstract-16-1-768x432.jpg 768w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Cloud_Blog_Abstract-16-1.jpg 1260w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"d-flex col-md\">\n\t\t\t\t<div class=\"card-body align-self-center p-4 p-md-5\">\n\t\t\t\t\t\n\t\t\t\t\t<h2>Microsoft AI<\/h2>\n\n\t\t\t\t\t<div class=\"mb-3\">\n\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"link-group\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/newed.any0.dpdns.org\/ai\" class=\"btn btn-link text-decoration-none p-0\" target=\"_blank\">\n\t\t\t\t\t\t\t\t<span>Explore AI solutions<\/span>\n\t\t\t\t\t\t\t\t<span class=\"glyph-append glyph-append-chevron-right glyph-append-xsmall\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"enhanced-airport-operations\">Enhanced airport operations<\/h2>\n\n\n\n<p>Generative AI and data platforms also play a pivotal role in enhancing airport operations, catering to the needs of tens of thousands of passengers daily. Airports can optimize their <strong>critical infrastructure<\/strong> management, such as energy, water, and climate control. The integration of AI into <strong>security<\/strong> and <strong>emergency services<\/strong> significantly enhances their capabilities, providing a safer and more secure environment for travelers. Connected <strong>transportation systems<\/strong> such as buses and trains benefit from predictive analytics and real-time data processing capabilities, leading to improved scheduling and passenger flow management.<\/p>\n\n\n\n<p>In the realm of <strong>commerce<\/strong>, which encompasses retail stores and restaurants within the airport, generative AI and data platforms offer valuable insights into consumer behavior, enabling businesses to tailor their services and inventory to meet the dynamic needs of passengers.<\/p>\n\n\n\n<p>The <strong>logistics<\/strong> and <strong>supply chains<\/strong> for cargo, fuel, and baggage are also transformed by these technologies, with AI-powered systems facilitating better tracking, forecasting, and management of resources. This results in a more streamlined and cost-effective operation, reducing delays and enhancing the overall passenger experience. <a href=\"https:\/\/ms-f1-sites-03-ea.azurewebsites.net\/en-us\/story\/1770212707354189428-fraport-ag-microsoft-365-travel-and-transportation-en-germany\" target=\"_blank\" rel=\"noreferrer noopener\">Fraport has introduced FraportGPT<\/a>, an example of an employee-facing app powered by <a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/ai-services\/openai-service\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Azure OpenAI Service<\/a> to streamline internal processes.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>&#8220;Fraport\u2019s company GPT app, powered by Generative AI, has been a resounding success, swiftly adopted by our team. It\u2019s not just streamlined our processes; it\u2019s accelerated skill acquisition, empowering our employees to master new competencies with unprecedented speed.&#8221;<\/p>\n\n\n\n<p><strong>Christian Wrobel, Chief Data Architect, Fraport AG<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>Together with Microsoft, <strong>Miami International Airport (MIA)<\/strong> has developed a centralized data hub environment, known as the Common Data Environment (CDE), to store, manage, and share business data, apps, and business process flows. This is crucial for breaking down data silos and ensuring data accessibility for analysis and helps unlocking additional value from generative AI.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>&#8220;By integrating various data sources, including on-premises, cloud, and edge environments, we provide a unified and scalable platform for data management. This is the basis, and together with our partner Microsoft we will now be able to leverage advanced technologies such as AI, machine learning, and IoT to gain insights, make data-driven decisions, and drive innovation.\u201d<\/p>\n\n\n\n<p><strong>Maurice Jenkins, Chief Innovation Officer, Miami International Airport<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-overarching-reference-architecture-and-partners\">The overarching reference architecture and partners<\/h2>\n\n\n\n<p>Our common architecture for airports and airlines is built among core elements with the ultimate goal to create <strong>AI-enhanced experiences<\/strong> for everyone, from passengers to ground personnel: the creation of user-facing applications, data storage and analytics, and data ingestion and integration of existing data systems.<\/p>\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4d8099d45a&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide1-1024x576.webp\" alt=\"A diagram of the industry reference architecture for airlines, including customer apps, applications, data and analytics, data ingestion, and existing data systems\" class=\"wp-image-118602 webp-format\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide1-1024x576.webp 1024w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide1-300x169.webp 300w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide1-768x432.webp 768w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide1.webp 1280w\" data-orig-src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide1-1024x576.webp\"><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Figure 1: Industry reference architecture for airlines<\/figcaption><\/figure>\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4d8099dd4c&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide2-1024x576.webp\" alt=\"A diagram of the industry reference architecture for airports, including customer apps, applications, data and analytics, data ingestion, and existing data systems\" class=\"wp-image-118603 webp-format\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide2-1024x576.webp 1024w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide2-300x169.webp 300w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide2-768x432.webp 768w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide2.webp 1280w\" data-orig-src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Slide2-1024x576.webp\"><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Figure 2: Industry reference architecture for airports<\/figcaption><\/figure>\n\n\n\n<p>The <strong>AI-enhanced experiences<\/strong> are tailored to each user group.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <strong>passengers<\/strong>, it is all about a smooth journey from origin to destination, with plenty of time to enjoy travel with retail, entertainment, and restaurant offers.<\/li>\n\n\n\n<li><strong>Ground staff<\/strong> and <strong>customer service<\/strong> focus on making the passenger experience smooth, even when something goes wrong.<\/li>\n\n\n\n<li><strong>Pilots<\/strong> and <strong>crew members<\/strong> require support for coordination, communication, and the reduction of their management overload.<\/li>\n\n\n\n<li>For <strong>technicians<\/strong>, it is about knowing where to go next, reducing cognitive workload for maintenance and repair tasks, and automating documentation.<\/li>\n\n\n\n<li><strong>Terminal managers<\/strong> require support to manage traffic, ensure security, and provide travel comfort.<\/li>\n\n\n\n<li>For<strong> airside operators<\/strong>, it is about managing baggage, refueling, and safety.<\/li>\n<\/ul>\n\n\n\n<p>Different user groups require different backend applications and data sources. The <strong>user-facing applications<\/strong> layer describes some of the common front-end experiences that can be built using Microsoft services.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>End users require mobile and web <strong>applications<\/strong> built using services such as <a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/api-management\" target=\"_blank\" rel=\"noreferrer noopener\">Azure API Management<\/a>, <a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/app-service\" target=\"_blank\" rel=\"noreferrer noopener\">Azure App Service<\/a> and <a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/functions\" target=\"_blank\" rel=\"noreferrer noopener\">Azure Functions<\/a>. Developers create AI-powered user experiences leveraging services such as Azure OpenAI Service. These applications can be deployed in Azure tenants and can scale to millions of users.<\/li>\n\n\n\n<li>Business users leverage <a href=\"https:\/\/newed.any0.dpdns.org\/dynamics-365\" target=\"_blank\" rel=\"noreferrer noopener\">Dynamics 365<\/a> (Customer Service, Finance, Project Operations, and Customer Insights) to manage <strong>business operations<\/strong>, such as claims, promotions, and ticketing. <a href=\"https:\/\/learn.microsoft.com\/microsoft-cloud\/dev\/copilot\/copilot-for-dynamics365\" target=\"_blank\" rel=\"noreferrer noopener\">Dynamics 365 has built-in custom agents<\/a> for many common business use cases such as customer service, sales, finance, field service, and customer insights.<\/li>\n\n\n\n<li>Front line workers are fully <strong>integrated in the business<\/strong> with customized workflows and automated operations with custom AI, tailored to their needs and the ergonomics of their workplaces\u2014wherever fixed terminals, mobile devices, or augmented reality. <a href=\"https:\/\/newed.any0.dpdns.org\/microsoft-copilot\/microsoft-copilot-studio\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Copilot Studio<\/a> facilitates the creation of custom AI agents to support their work. <a href=\"https:\/\/newed.any0.dpdns.org\/power-platform\/products\/power-apps\" target=\"_blank\" rel=\"noreferrer noopener\">Power Apps<\/a> enables the creation of custom user interfaces, while <a href=\"https:\/\/newed.any0.dpdns.org\/power-platform\/products\/power-automate\" target=\"_blank\" rel=\"noreferrer noopener\">Power Automate<\/a> enables the creation of business workflows.<\/li>\n\n\n\n<li>With <a href=\"https:\/\/newed.any0.dpdns.org\/microsoft-365\/copilot\/enterprise\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365 Copilot<\/a>, employees can <strong>collaborate<\/strong> and communicate using Microsoft products such as Microsoft Teams, SharePoint, and Outlook.<\/li>\n<\/ul>\n\n\n\n<p>The operation of airports and airlines generates large amounts of data. The<strong> data storage and analytics<\/strong> layer describes how to securely store business data to support operations and create insights.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/power-platform\/dataverse\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Dataverse<\/a> is a scalable data platform that securely stores and manage <strong>business data<\/strong>. The data model is a structure framework that organizes data in tables with relationships. It is possible to use industry models to harmonize and integrate business data across multiple applications.<\/li>\n\n\n\n<li><a href=\"https:\/\/newed.any0.dpdns.org\/microsoft-fabric\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Fabric<\/a> is an end-to-end <strong>data and analytics<\/strong> platform that includes real-time analytics capabilities. <a href=\"https:\/\/learn.microsoft.com\/fabric\/onelake\/onelake-overview\" target=\"_blank\" rel=\"noreferrer noopener\">OneLake<\/a> is a unified logical data lake that centralizes and simplifies data management, with multiple analytical engines and workspaces. Fabric enables organizations to process and analyze data for timely insights and decision making.<\/li>\n<\/ul>\n\n\n\n<p>Airports and airlines are established businesses. It is important to integrate <strong>existing data systems<\/strong>, such as connected assets as well as existing systems. <a href=\"https:\/\/azure.microsoft.com\/solutions\/messaging-services\" target=\"_blank\" rel=\"noreferrer noopener\">Messaging services on Azure<\/a> enables connectivity to assets and devices using standardized communication protocols such as Message Queuing Telemetry Transport (MQTT) with <a href=\"https:\/\/learn.microsoft.com\/azure\/event-grid\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">Azure Event Grid<\/a>, or data streams like Apache Kafka using <a href=\"https:\/\/azure.microsoft.com\/products\/event-hubs\" target=\"_blank\" rel=\"noreferrer noopener\">Azure Event Hubs<\/a>. Serverless solutions like Azure Functions provide compute to process messages.<\/p>\n\n\n\n<p>We\u2019re also proud to collaborate with leading <strong>partners<\/strong> driving innovation in aviation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Amadeus<\/strong> and Microsoft have formed a global strategic partnership that harnesses cloud technology to innovate and explore new products and solutions and create smoother travel experiences.<\/li>\n\n\n\n<li><strong>SAP<\/strong> deployments on Azure provide robust cloud solutions tailored to customer needs.<\/li>\n\n\n\n<li>Our partnership with <strong>SITA<\/strong>, and their SITA Mission Control solution, helps duty personnel anticipate and respond to real-time changes during flight operations.<\/li>\n\n\n\n<li>We also integrate independent software vendors (ISVs), such as <strong>SmartKargo<\/strong>, <strong>PROS<\/strong>, and <strong>Satavia<\/strong>, to contribute to a smarter, more connected aviation ecosystem.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"creating-frontline-worker-experiences\">Creating frontline worker experiences<\/h2>\n\n\n\n<p>Frontline worker experiences are highly customized to the task and require constant adaptation. The power of low-code platforms like<strong> Power Apps<\/strong> and <strong>Copilot Studio<\/strong> significantly reduce the time to value, allowing for rapid development and deployment of tailored solutions. These platforms enable the integration of multiple data sources, such as location-based services, logistical information from <strong>Dynamics 365<\/strong>, and documentation search. Additionally, task support is enhanced through the use of knowledge graphs and manuals, while collaboration and information regarding connected assets are seamlessly incorporated.<\/p>\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d4d8099e8b9&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Picture3-aviation-1024x566.webp\" alt=\"graphical user interface, application\" class=\"wp-image-118491 webp-format\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Picture3-aviation-1024x566.webp 1024w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Picture3-aviation-300x166.webp 300w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Picture3-aviation-768x424.webp 768w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Picture3-aviation-1536x849.webp 1536w, https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Picture3-aviation-2048x1132.webp 2048w\" data-orig-src=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/10\/Picture3-aviation-1024x566.webp\"><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Figure 3: Terminal maintenance experience<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overcoming-the-challenges-of-using-ai-in-aviation\">Overcoming the challenges of using AI in aviation<\/h2>\n\n\n\n<p>While the potential of AI in aviation is immense, there are <strong>key challenges<\/strong>: defining the most valuable AI use cases, setting up cloud infrastructure, organizing the data estate, and minimizing costs during development, testing, and deployment phases.<\/p>\n\n\n\n<p>Microsoft addresses the challenges of AI in aviation by working closely with <strong>partners<\/strong>, establishing a <strong>framework<\/strong> for <a href=\"https:\/\/learn.microsoft.com\/azure\/cloud-adoption-framework\/strategy\/responsible-ai\" target=\"_blank\" rel=\"noreferrer noopener\">responsible and trusted AI principles<\/a>, and leveraging its <strong>comprehensive suite of tools and services<\/strong>. It helps define valuable AI use cases through collaborative workshops and industry-specific solutions. Azure provides scalable cloud infrastructure, while Microsoft Dataverse and OneLake streamline data management. Cost efficiency is achieved through optimized development, testing, and deployment processes. Additionally, Microsoft provides extensive training programs to equip employees with necessary <a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/microsoft-cloud\/blog\/2024\/03\/18\/transform-your-business-with-ai-skill-building-on-microsoft-learn\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI skills<\/a> and collaborates with regulatory bodies to ensure compliance with legal frameworks <a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/microsoft-cloud\/blog\/2024\/03\/28\/building-a-foundation-for-ai-success-governance\/\" target=\"_blank\" rel=\"noreferrer noopener\">governing AI usage<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"moving-forward-with-generative-ai-in-aviation\">Moving forward with generative AI in aviation<\/h2>\n\n\n<div class=\"wp-block-msxcm-kicker-container\">\n\t<div class=\" wp-block-msxcm-kicker-block wp-block-msxcm-kicker--align-left\" data-bi-an=\"Kicker Left\">\n\t\t<p class=\"wp-block-msxcm-kicker__title small text-neutral-400 text-uppercase\">\n\t\t\tProven ai use cases by industry\t\t<\/p>\n\t\t<a\n\t\t\tclass=\"wp-block-msxcm-kicker__cta btn btn-link p-0 text-decoration-none\"\n\t\t\thref=\"https:\/\/newed.any0.dpdns.org\/en-us\/microsoft-cloud\/blog\/2025\/07\/21\/ai-for-business-impact-starts-here-proven-ai-use-cases-by-industry\/\"\n\t\t\ttarget=\"_blank\"\t\t>\n\t\t\t<span>Read the blog<\/span> <span class=\"glyph-append glyph-append-xsmall wp-block-msxcm-kicker__glyph glyph-append-go\"><\/span>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\n<p>Taking advantage of generative AI requires a pragmatic approach, where existing solutions are combined with new capabilities and partner solutions. Correctly identifying the use cases with the highest priority and impact is critical for success.<\/p>\n\n\n\n<p>Visit <a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/mobility\/travel-transportation\">Microsoft for travel and transportation<\/a> or <a href=\"mailto:TravelAndTransportationReq@service.microsoft.com\" target=\"_blank\" rel=\"noreferrer noopener\">contact our team<\/a> to learn more and take the next step in your <a href=\"https:\/\/newed.any0.dpdns.org\/ai\" target=\"_blank\" rel=\"noreferrer noopener\">AI journey<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>\u201cWe\u2019re excited to introduce our new reference architecture for the aviation industry, built on Azure&#8217;s cloud capabilities and advanced AI tools. What truly makes this effort stand out is our collaboration with leading aviation partners. Together with our partners, we\u2019re shaping the future of the aviation industry.\u201d<\/p>\n\n\n\n<p><strong>Julie Shainock, Managing Director Travel &amp; Transportation Industry, Microsoft<\/strong><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>\u201cMicrosoft&#8217;s Industry Solutions team is ready to help you deliver and implement AI-driven solutions across your organization: From a first [proof of concept] POC to full-scale rollouts, we are dedicated to providing the expertise you need to ensure a smooth and successful deployment.\u201d<\/p>\n\n\n\n<p><strong>Eric Chaniot, General Manager of AI Industry Solutions, Microsoft<\/strong><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>\u201cAt Microsoft Cloud for Industries, we are committed to empowering our partners with proven patterns and comprehensive enablement resources. By leveraging our industry-specific solutions and collaborative approach, we help partners accelerate innovation, streamline operations, and deliver exceptional value so that their customers can achieve more.\u201d<\/p>\n\n\n\n<p><strong>Monica Ugwi, General Manager Cloud for Industries, Manufacturing &amp; Mobility, Microsoft<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><sup>1<\/sup><a href=\"https:\/\/worldmetrics.org\/ai-in-the-aviation-industry-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Worldmetrics: AI in the Airline Industry<\/a>, 2024.<\/p>\n\n\n\n<p><sup>2<\/sup><a href=\"https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/the-economic-potential-of-generative-ai-the-next-productivity-frontier#introduction\" target=\"_blank\" rel=\"noreferrer noopener\">The economic potential of generative AI<\/a>, McKinsey &amp; Co., 2023.<\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The aviation industry is entering a new era: airlines and airports worldwide are on the brink of transformation, driven by the power of generative AI.<\/p>\n","protected":false},"author":777,"featured_media":118467,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1496,4265,4266],"post_tag":[4289,4291,4531,4293,4334],"content-type":[1490,1492],"coauthors":[4819,4820,5017],"class_list":["post-118466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manufacturing-and-mobility","category-mobility","category-travel","tag-ai","tag-azure","tag-azure-openai-service","tag-copilot","tag-generative-ai","content-type-customer-stories","content-type-news-and-announcements","review-flag-1593580416-594","review-flag-1-1593580433-637","review-flag-2-1593580438-395","review-flag-3-1593580443-547","review-flag-ai-driven-ai-driven","review-flag-integ-1593580289-590","review-flag-iot","review-flag-lever-1593580266-799","review-flag-new-1593580249-279","review-flag-partn-1593580285-60","review-flag-partn-1593580280-23"],"yoast_head":"<!-- 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