{"id":2523,"date":"2017-06-01T10:32:08","date_gmt":"2017-06-01T17:32:08","guid":{"rendered":""},"modified":"2023-07-17T10:12:01","modified_gmt":"2023-07-17T17:12:01","slug":"top-tech-trends-from-the-national-restaurant-association-show","status":"publish","type":"post","link":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/blog\/retail\/2017\/06\/01\/top-tech-trends-from-the-national-restaurant-association-show\/","title":{"rendered":"Top tech trends from the National Restaurant Association Show"},"content":{"rendered":"

Last week, the restaurant, foodservice and hospitality industry came together again for the National Restaurant Association\u2019s NRA Show 2017<\/a>. It is the world\u2019s largest annual foodservice event with 45,000 attendees from various types of restaurants, foodservice and equipment suppliers from more than 100 countries.<\/p>\n

Whether foodservice professionals are looking to sample food, check out the latest fryers or software solutions that feed their business, everyone is looking for what\u2019s new, fresh and innovative to give them a competitive edge.<\/p>\n

So, what trended from a technology perspective?<\/p>\n

Trending to the top<\/strong><\/p>\n

Microsoft was back again this year, showcasing with our partners how we are driving digital transformation throughout the foodservice industry\u2014from the kitchen to the back office to the point-of-sale.<\/p>\n

We asked our NRA Show team, who hosted hundreds of foodservice attendees and customers in our booth, to share their perspective from the show floor. And from the looks of it, technology advancements that aligned with restaurants\u2019 desire to drive better customer experiences and operational efficiencies took center stage.<\/p>\n

\u201cAmid rising labor costs, technology innovations that add convenience and streamline the dining out experience are disrupting traditional restaurant service models,\u201d said Shane O\u2019Flaherty, National Director of Hospitality\u2014who also presented Microsoft\u2019s vision for the Restaurant space in 2020 and how new technologies will continue to change the landscape to an overflowing audience during the event\u2019s main session.<\/p>\n

Automation and AI<\/strong><\/p>\n

Our team consistently saw interest in artificial intelligence (AI) and robots as a key component to improving service and efficiencies. \u201cAutomation in restaurants is core to the future and streamlining operations,\u201d said Stuart Greif, Microsoft\u2019s Senior Executive for Hospitality.<\/p>\n

This includes everything from increased kitchen automation to food delivery to management of inventory and fresh ingredients. Chowbotics,<\/a> a new company that develops robots for foodservice and uses Microsoft Azure, is a great example of this. Its first product, Sally the Salad Robot, creates custom salads that are ingredient driven, chef inspired, and robot delivered.<\/p>\n

And when it comes to improving the drive-thru experience, a big draw in our booth was Microsoft\u2019s Cortana<\/a> voice technology\u2014delivering speech-to-text drive-thru functionality and facial recognition cognitive capabilities to provide faster and better customer service, reducing errors and driving additional efficiencies.<\/p>\n

Conversational Commerce<\/strong><\/p>\n

While examples of voice-enabled innovation\u00a0in foodservice may still be in their infancy, the buzz for conversational commerce\u2014where conversation in the form of chat, messaging, or other natural language is used as a platform to interact with and provide services to someone\u2014is growing. And for good reason.<\/p>\n

From O\u2019Flaherty\u2019s perspective, \u201cwith these new forms of AI, the ability of these virtual assistants\u00a0to reduce operational costs can be significant for a business.\u201d<\/p>\n

According to our Bing Business Bot team, 80 percent of customers\u2019 most commonly asked questions can be answered by a bot. In Microsoft\u2019s NRA booth, they introduced our new restaurant Bot<\/a> to the industry to rave reviews. \u201cRestaurants can take code from their Bing Bot and use it on their website as well to drive down call center traffic and provide consumers with answers to the most commonly asked questions,\u201d said O\u2019Flaherty.<\/p>\n

IoT and advanced analytics<\/strong><\/p>\n

The Internet of Things (IoT)\u2014along with AI and advanced analytics\u2014was one of the hottest areas at NRA, with a variety of connected equipment and devices that gather and deliver actionable information to restaurants and customers alike. AI and advanced analytics are helping foodservice operators turn all that data into insights so they can make smarter decisions, improve customer service, and better manage inventory and equipment.<\/p>\n

A top crowd-pleaser in the Microsoft booth was Bunn-O-Matic (BUNN) Corporation\u2019s IoT-enabled coffee makers. Working with Microsoft partner Mesh Systems and Microsoft Azure, they are connecting the dots between good data and great coffee<\/a>, with real-time insights directly into each machine\u2019s performance and maintenance needs, which ultimately drive a better consumer experience.<\/p>\n

\u201cPeople were genuinely surprised how easy it can be to retrofit existing equipment like coffee makers and deliver real benefits,\u201d\u00a0said Chris Barnard, Microsoft\u2019s Worldwide Industry Solution Director, Retail.<\/p>\n

Mobility and productivity<\/strong><\/p>\n

While much of the automation and AI testing taking place is for back-of-house restaurant efficiencies, foodservice operators are hoping this will free up their employees\u2019 time to focus on customer service. And they are looking at all things mobile to further assist.<\/p>\n

\u201cMobile productivity solutions are enabling better collaboration and productivity so employees can spend less time on administrative tasks and more time out in front serving customers,\u201d said Barnard, who premiered the new Office 365 features for frontline workers <\/a>to NRA attendees.<\/p>\n

This included Microsoft StaffHub<\/a>, which helps frontline workers better manage their workday with schedule management, information sharing, and the ability to connect to other work-related apps and resources. \u201cThe response was very positive, with attendees appreciating the simplicity and ease-of-use for restaurant employees to help with some core information.\u201d<\/p>\n

To round out the mobility applications, \u201cWe also saw interest in mobile and online ordering capabilities timed to pick-ups in store or curbside,\u201d said Greif. To do that, the team said\u00a0they also received a lot of questions from booth attendees about modernizing the point-of-sale to accommodate mobile payment options.<\/p>\n

So, what do you think? What other highlights stood out for you? We\u2019d love to hear about them over on Twitter.<\/a><\/p>\n

And if you missed Microsoft and our partners at the show, you can learn more about Microsoft\u2019s hospitality industry solutions here<\/a>.<\/p>\n

We want to thank all our partners and customers\u2014Sprinklr, Hitachi Solutions, Mesh Systems, and BUNN\u2014for making our 2017 NRA Show experience such a success! We look forward to seeing you next year!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

What technology innovations trended to the top at this year’s National Restaurant Association Show? 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