{"id":32793,"date":"2019-06-07T15:03:22","date_gmt":"2019-06-07T15:03:22","guid":{"rendered":""},"modified":"2019-11-01T11:30:51","modified_gmt":"2019-11-01T18:30:51","slug":"how-the-state-of-michigan-is-streamlining-its-child-welfare-system","status":"publish","type":"post","link":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/microsoft-in-business\/customer-experience\/2019\/06\/07\/how-the-state-of-michigan-is-streamlining-its-child-welfare-system\/","title":{"rendered":"How the State of Michigan is streamlining its child welfare system"},"content":{"rendered":"

Child welfare caseworkers have to deal with mountains of paperwork. They spend hours scanning, uploading, and tagging documents, not to mention the handwritten notes taken in the field. A recent audit identified the major deficiencies and highlighted some of the needs within the State of Michigan\u2019s Department of Health and Human Services (HHS), which led the governor to create a task force to address these issues.<\/p>\n

Ward Beauchamp, General Manager of HHS and special task force member, supervises technical teams within HHS to ensure they are creating a better Michigan and delivering excellence to improve the lives of citizens in need across the state. HHS oversees five sectors: the eligibility of food assistance; Medicaid and a state program called Healthy Michigan; child welfare; population health; and behavioral health.<\/p>\n

One of the department\u2019s biggest obstacles lies within the child welfare sector.<\/div>\n

\"\"<\/p>\n

Mountains of paperwork and not enough time <\/strong><\/p>\n

The deficiencies identified were: child welfare investigators weren\u2019t able to commence investigations within 24 hours, they didn\u2019t have a direct process for reporting work back to supervisors, and supervisors couldn\u2019t track employees in the field. The task force\u2019s end goal was to make everyone\u2019s job easier while also delivering the right technology for their needs. It was clear that something had to be done to better streamline the tasks a caseworker completed during a child welfare investigation.<\/p>\n

Antiquated processes were keeping caseworkers from being efficient\u2014any notes or documentation from the field had to be taken back to the county office, scanned, uploaded into the system, and then tagged for supervisors.<\/p>\n

\u201cOne of our success factors was that we were using tools that we already had. We already had a Microsoft enterprise agreement, so we didn\u2019t have to go out and search for new ones,\u201d says Beauchamp. \u201cIt was important for us to develop an existing architecture and leverage solutions against the problems we were having.\u201d<\/p>\n

HHS\u2019s digital transformation began with a mobile app and Power BI dashboard, both of which allowed caseworkers and supervisors to track every step of a child welfare investigation. Caseworkers can now initiate an investigation, check-in and check-out during a home visit, take notes, and upload and tag documents, all by utilizing something they use daily: their mobile devices. The mobile app and dashboard send reports directly to supervisors and allows them to track the life cycle of child welfare cases. Caseworkers can easily call 911 (if necessary) and set a timer during home visits, increasing safety in the field.<\/p>\n

Since caseworkers were comfortable using their own devices, there was no need for extensive training. The new mobile app and Power BI were initially piloted across five counties in Michigan, with 19,540 social worker contacts, 13,320 documents uploaded, 12,019 supervisor control protocols, 8,900 investigator check ins\/outs, and 0 defects to date. In February 2019, HHS rolled out the pilot program to all 83 counties in Michigan. \u201cWe\u2019re still using the same system, but these functions can now be accomplished without a big and clunky process,\u201d says Beauchamp. \u201cEmployees have resources at their fingertips rather than having to write things down and go back to the office and file reports.\u201d<\/p>\n

HHS leverages Power BI to give specific insights into the various activities that are involved in creating and closing a child welfare case. The system identifies difficulties and areas that need improvement and pinpoints what is causing delays. With Azure, HHS has an entire architectural toolbox at their fingertips that allows them to choose the correct applications to solve problems.<\/p>\n

\"Infographic\"<\/p>\n

The future of Michigan\u2019s healthcare system<\/strong><\/p>\n

HHS plans to take its improved system one step further\u2014they\u2019re now developing a hybrid solution and creating a citizen-facing interface. The new portal will integrate HHS services and allow citizens to gain a 360-degree view of healthcare options and gain a more holistic view of the benefits available to them.<\/p>\n

HHS is understaffed, so they\u2019re looking at AI and chatbots to help healthcare staff do their jobs better and create a more sustainable system. Future plans might include the ability to ask chatbots generic, health-related questions through the portal. These strides will help give passionate, dedicated healthcare workers the resources they need to ensure the well-being of Michigan\u2019s citizens.<\/p>\n

\"Chatbot\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Michigan\u2019s Department of Health and Human Services transformed the way child welfare caseworkers track and manage cases with a mobile app built on Microsoft Azure.<\/p>\n","protected":false},"author":0,"featured_media":32796,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1545],"post_tag":[1674],"content-type":[351],"coauthors":[582],"class_list":["post-32793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-government","content-type-customer-stories"],"yoast_head":"\nHow the State of Michigan is streamlining its child welfare system - Microsoft in Business Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/microsoft-in-business\/customer-experience\/2019\/06\/07\/how-the-state-of-michigan-is-streamlining-its-child-welfare-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How the State of Michigan is streamlining its child welfare system - 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