{"id":70222,"date":"2026-04-21T08:41:26","date_gmt":"2026-04-21T15:41:26","guid":{"rendered":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/microsoft-in-business\/?p=70222"},"modified":"2026-04-21T08:41:29","modified_gmt":"2026-04-21T15:41:29","slug":"ai-as-a-platform-shift-not-another-experiment","status":"publish","type":"post","link":"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/microsoft-in-business\/thought-leadership\/2026\/04\/21\/ai-as-a-platform-shift-not-another-experiment\/","title":{"rendered":"AI as a platform shift, not another experiment"},"content":{"rendered":"\n<p>Artificial intelligence is no longer a speculative bet for global professional services firms\u2014it\u2019s a structural shift in how expertise is created, decisions are made, and value is delivered to clients. As the pace of innovation accelerates, organizations face growing pressure to move faster, operate with greater consistency, and deliver insight at scale, all without eroding trust.<\/p>\n\n\n\n<p>For <a href=\"https:\/\/www.ey.com\/en_us\">EY<\/a>, the question wasn\u2019t whether to invest in AI. It was how to earn the right to scale it.<\/p>\n\n\n\n<p>During the AI Tour New York, Mark Luquire, Managing Director and Global Co\u2011Innovation Leader at EY, shared how the firm is moving from AI ambition to enterprise execution\u2014by becoming client zero, embedding AI into daily work, and keeping human judgment at the center of transformation.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"EY scales AI: Transforming professional services\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/PpqNsc9Snzc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"becoming-client-zero-at-global-scale\">Becoming client zero at global scale<\/h2>\n\n\n\n<p>Operating across more than 180 countries with hundreds of thousands of professionals gives EY a unique vantage point on transformation\u2014and a responsibility to prove what works before advising clients.<\/p>\n\n\n\n<p>Several years ago, EY launched an internal AI assistant built on Azure OpenAI capabilities. What began as an internal deployment moved into full global production in a matter of weeks, reaching hundreds of thousands of employees. That experience reshaped how the firm understood AI\u2019s role.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>\u201cThe client\u2011zero story is a way for us to say: we\u2019ve done this for ourselves\u2014now let us help you do the same.\u201d<\/p>\n\n\n\n<p>\u2014 Mark Luquire, Managing Director &amp; Global Co\u2011Innovation Leader, EY<\/p>\n<\/blockquote>\n\n\n\n<p>Putting AI directly into employees\u2019 hands helped surface real use cases\u2014how people wanted to work differently, where friction existed, and what actually created value. That lived experience became the foundation for how EY partners with clients navigating similar complexity, often with far less margin for error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ai-as-a-strategic-capability-not-a-point-solution\">AI as a strategic capability, not a point solution<\/h2>\n\n\n\n<p>EY doesn\u2019t treat AI as another productivity layer. It\u2019s embedded into the firm\u2019s global strategy as a platform capability that reshapes services across tax, audit, consulting, and advisory.<\/p>\n\n\n\n<p>AI helps professionals synthesize vast regulatory and financial data sets, accelerate document review, and surface insights that previously took weeks to uncover. The impact isn\u2019t automation for its own sake\u2014it\u2019s consistency, quality, and speed at enterprise scale.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>\u201cAI isn\u2019t just another tool\u2014it\u2019s a platform shift in how people work and how we deliver value to clients.\u201d<\/p>\n\n\n\n<p>\u2014 Mark Luquire, Managing Director &amp; Global Co\u2011Innovation Leader, EY<\/p>\n<\/blockquote>\n\n\n\n<p>By augmenting expertise rather than replacing it, AI enables more people to operate like experts\u2014delivering higher\u2011quality guidance with greater confidence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"from-experimentation-to-everyday-work\">From experimentation to everyday work<\/h2>\n\n\n\n<p>Early experimentation mattered, but scale required something more deliberate. As AI capabilities expanded across EY, two things became clear. First, innovation often emerged from the edges\u2014people closest to the work identifying new possibilities. Second, not every experiment should scale. The firm needed a model that balanced democratized access with enterprise\u2011grade execution.<\/p>\n\n\n\n<p>A key inflection point came when EY began extending AI beyond individual productivity into repeatable, action\u2011oriented workflows. With <a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/microsoft-365-copilot?msockid=3aaca837ab9a6e5829c3beefaaaf6f2f\">Microsoft 365 Copilot<\/a>, AI entered the flow of everyday work\u2014helping professionals synthesize information and prepare insights where they already worked. From there, <a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/microsoft-365-copilot\/microsoft-copilot-studio\">Copilot Studio<\/a> enabled EY to design AI agents that could take on more structured tasks across processes, helping teams move from experimentation to execution without losing control or trust.<\/p>\n\n\n\n<p>That balance allowed EY to identify which use cases to industrialize, where to invest deeply, and how to embed AI into everyday workflows rather than isolating it as a special initiative. AI stopped being something teams tried and became something they used.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"governance-that-enables-trust\">Governance that enables trust<\/h2>\n\n\n\n<p>Scaling AI isn\u2019t just a technical challenge\u2014it\u2019s a trust challenge.<\/p>\n\n\n\n<p>For EY, governance isn\u2019t about slowing innovation. It\u2019s about enabling it responsibly. The firm invested early in responsible AI frameworks, transparency, and security to ensure AI outputs could be trusted\u2014by professionals and by clients.<\/p>\n\n\n\n<p>AI is designed to amplify human judgment, not replace it. People remain accountable for decisions, context, and client relationships. That clarity is essential in a profession where trust is foundational.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"a-human-centered-future-of-professional-services\">A human\u2011centered future of professional services<\/h2>\n\n\n\n<p>Looking ahead, Luquire sees AI reshaping professional services by expanding access to institutional knowledge and taking on repetitive tasks\u2014freeing professionals to focus on higher\u2011value work.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>\u201cAI will continue to transform professional services\u2014creating more experts in the organization and allowing people to focus on the work that truly adds value for clients.\u201d<\/p>\n\n\n\n<p>\u2014 Mark Luquire, Managing Director &amp; Global Co\u2011Innovation Leader, EY<\/p>\n<\/blockquote>\n\n\n\n<p>As AI agents become part of the workforce, new skills emerge; judgment, oversight, and the ability to work alongside intelligent systems. The future EY is building is human\u2011led and AI\u2011powered\u2014where technology accelerates insight, but people remain at the center.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"from-ambition-to-execution\">From ambition to execution<\/h2>\n\n\n\n<p>EY\u2019s journey offers a clear lesson for leaders: AI transformation isn\u2019t about adopting the latest tools. It\u2019s about earning the right to scale through internal experience, responsible governance, and relentless focus on outcomes.<\/p>\n\n\n\n<p>By becoming client zero, embedding AI into daily work, and designing for trust, EY is turning AI strategy into real\u2011world execution on a global scale.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"explore-real-world-ai-leadership-stories\">Explore real\u2011world AI leadership stories<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Watch additional conversations with business leaders navigating AI transformation: <a href=\"https:\/\/www.youtube.com\/playlist?list=PLClCBn7ebwvuK_Y8thG3QvxVmIok6T8AL\" id=\"https:\/\/www.youtube.com\/playlist?list=PLClCBn7ebwvuK_Y8thG3QvxVmIok6T8AL\" target=\"_blank\" rel=\"noreferrer noopener\">Organizations leading the future with AI<\/a><\/li>\n\n\n\n<li>Discover how organizations are using Microsoft to turn AI ambition into measurable impact: <a href=\"https:\/\/newed.any0.dpdns.org\/customers\" id=\"https:\/\/newed.any0.dpdns.org\/customers\" target=\"_blank\" rel=\"noreferrer noopener\">Explore customer stories<\/a><\/li>\n<\/ul>\n\n\n\n<p>This thought leadership piece is part of Microsoft in Business coverage from AI Tour New York, highlighting how leaders are translating AI strategy into real\u2011world execution at scale. Explore more conversations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/microsoft-in-business\/business-insights\/2026\/04\/01\/scaling-ai-with-confidence-how-leaders-are-using-ai-to-drive-enterprise-transformation\/\">Scaling AI with confidence: How leaders are using AI to drive enterprise transformation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/microsoft-in-business\/era-of-ai\/2026\/04\/07\/when-ai-delivers-real-value-not-just-potential\/\">When AI delivers real value, not just potential<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/industry\/microsoft-in-business\/thought-leadership\/2026\/04\/14\/why-ai-is-an-operating-model-shift-not-a-technology-upgrade\/\">Why AI is an operating model shift\u2014Not a technology upgrade<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence is no longer a speculative bet for global professional services firms\u2014it\u2019s a structural shift in how expertise is created, decisions are made, and value is delivered to clients.<\/p>\n","protected":false},"author":899,"featured_media":70224,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1733,1990],"post_tag":[1992,1662,1974,2001,1949],"content-type":[1079],"coauthors":[790],"class_list":["post-70222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-era-of-ai","category-thought-leadership","tag-agentic-ai","tag-ai","tag-ai-agents","tag-copilot-studio","tag-microsoft-365-copilot","content-type-thought-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI as a platform shift, not another 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