Rick Lievano, Author at The Microsoft Cloud Blog

Rick Lievano posts

CTO Telecom, WW Media & Communications

Rick Lievano, Microsoft’s WW CTO for Telecommunications, develops solutions and architectures for service providers. An active industry speaker and advocate for open standards, he is a member of the TM Forum Collaboration Sub-Committee and leads AI initiatives to help operators achieve more.

Events

June 12, 2025

8 min read

Powering the future of telecom: Microsoft brings agentic AI to life at TM Forum DTW

At TM Forum DTW Ignite 2025, Microsoft is demonstrating how the complementary relationship between ODA and agentic AI converts ambitions into measurable business outcomes.
Events

April 22, 2025

5 min read

Microsoft’s AI vision shines at MWC 2025 in Barcelona

At MWC 2025, Microsoft demonstrated its commitment to innovation in telecom through real-world applications of agentic AI.
Thought leadership

January 30, 2025

6 min read

Unlocking new revenue streams in telecom with AI and generative AI

With the rise of AI and generative AI, telecom operators can move beyond traditional offerings and utilize intelligent solutions.
Customer stories

November 11, 2024

5 min read

AI-powered customer care elevates customer satisfaction

Telecom operators worldwide are increasingly adopting AI technologies to overcome challenges and elevate customer experiences.
Events

June 17, 2024

7 min read

Microsoft’s pioneering role in shaping the telecommunications landscape

In the dynamic realm of telecommunications, Microsoft has emerged as a catalyst for change, fostering innovation and collaboration.
Events

August 22, 2023

5 min read

Microsoft at TM Forum DTW23 Ignite: Transform from telco to techco leveraging AI

Microsoft empowers telecommunications organizations to achieve more through a trusted and secure platform supported by a comprehensive partner ecosystem.