{"id":721765,"date":"2021-02-02T10:13:11","date_gmt":"2021-02-02T18:13:11","guid":{"rendered":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/?post_type=msr-blog-post&#038;p=721765"},"modified":"2021-02-02T14:37:36","modified_gmt":"2021-02-02T22:37:36","slug":"motivating-users-to-embrace-new-ai-driven-habits","status":"publish","type":"msr-blog-post","link":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/articles\/motivating-users-to-embrace-new-ai-driven-habits\/","title":{"rendered":"Motivating users to embrace new AI-driven habits"},"content":{"rendered":"<p>By <a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/amberly-riegler\/\">Amberly Riegler\u00a0<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-721768\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2021\/01\/iStock-1199170957-1024x681.jpg\" alt=\"robot and human interacting\" width=\"1024\" height=\"681\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2021\/01\/iStock-1199170957-1024x681.jpg 1024w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2021\/01\/iStock-1199170957-300x199.jpg 300w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2021\/01\/iStock-1199170957-768x510.jpg 768w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2021\/01\/iStock-1199170957-1536x1021.jpg 1536w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2021\/01\/iStock-1199170957-2048x1361.jpg 2048w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2021\/01\/iStock-1199170957-16x12.jpg 16w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Photo credit: iStock<\/p>\n<p><span data-contrast=\"auto\">Human beings are creatures of habit<\/span><span data-contrast=\"auto\">*<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">Our\u00a0<\/span><span data-contrast=\"auto\">r<\/span><span data-contrast=\"auto\">outine behaviors are repeated regularly, often without our conscious awareness.\u00a0<\/span><span data-contrast=\"auto\">When\u00a0<\/span><span data-contrast=\"auto\">designing\u00a0<\/span><span data-contrast=\"auto\">for<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">AI<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">experiences<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0such as voice or\u00a0<\/span><span data-contrast=\"auto\">assistive\u00a0<\/span><span data-contrast=\"auto\">features<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">we<\/span><span data-contrast=\"auto\">\u00a0are competing with long-standing habits that people have\u00a0<\/span><span data-contrast=\"auto\">formed<\/span><span data-contrast=\"auto\">\u00a0to complete tasks.<\/span><span data-contrast=\"auto\">\u00a0For teams working in this space, changing these habits means connecting a user\u2019s problem to their solution with enough frequency\u00a0<\/span><span data-contrast=\"auto\">that it\u00a0<\/span><span data-contrast=\"auto\">shifts\u00a0<\/span><span data-contrast=\"auto\">their default way of working.\u00a0<\/span><span data-contrast=\"auto\">There are\u00a0<\/span><span data-contrast=\"auto\">multiple<\/span><span data-contrast=\"auto\">\u00a0models to\u00a0<\/span><span data-contrast=\"auto\">guide\u00a0<\/span><span data-contrast=\"auto\">building habit<\/span><span data-contrast=\"auto\">-forming products<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0such as the habit loop outlined by<\/span><span data-contrast=\"auto\">\u00a0<\/span><a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/www.nirandfar.com\/hooked\/\"><span data-contrast=\"none\">Nir Ayal in\u00a0<\/span><i><span data-contrast=\"none\">Hooked<\/span><\/i><span class=\"sr-only\"> (opens in new tab)<\/span><\/a><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Even once you understand\u00a0<\/span><span data-contrast=\"auto\">these<\/span><span data-contrast=\"auto\">\u00a0models<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">how to apply this<\/span><span data-contrast=\"auto\">\u00a0knowledge to\u00a0<\/span><span data-contrast=\"auto\">AI<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">design decisions<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">isn\u2019t<\/span><span data-contrast=\"auto\">\u00a0always straightforward. Regardless of which model\u00a0you\u2019re\u00a0<\/span><span data-contrast=\"auto\">using,<\/span><span data-contrast=\"auto\">\u00a0these are the core things you want to think about when it comes to AI:\u00a0<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">Implications of habit change\u00a0<\/span><\/i><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The assumption that every model makes is that the feature or product\u00a0<\/span><span data-contrast=\"auto\">you\u2019re<\/span><span data-contrast=\"auto\">\u00a0building is worthy of a habit change.\u00a0However, we think\u00a0<\/span><span data-contrast=\"auto\">it\u2019s<\/span><span data-contrast=\"auto\">\u00a0worthwhile to assess the field before you jump in:\u00a0<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Creating habits that rely on AI are only for the things we:\u00a0<\/span><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">know (from users themselves) will deliver significant\u00a0<\/span><span data-contrast=\"auto\">value,<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">won\u2019t\u00a0expose users to harm when changing the\u00a0<\/span><span data-contrast=\"auto\">behavior,<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">and are things engaged with frequently enough to drive the change.\u00a0<\/span><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ask questions like:\u00a0<\/span><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Is automaticity what\u00a0<\/span><span data-contrast=\"auto\">you\u2019re<\/span><span data-contrast=\"auto\">\u00a0looking for in terms of customer engagement or just higher engagement?\u00a0<\/span><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Are you hoping to be the default way to complete a job or are you trying to give alternative ways of doing without replacing the old behavior?\u00a0<\/span><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Does the user job you are targeting benefit enough from AI that it\u00a0warrants\u00a0an unconscious shift in behavior?\u00a0<\/span><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Do the potential harms of introducing AI outweigh <\/span><span data-contrast=\"auto\">these benefit<\/span><span data-contrast=\"auto\">\u00a0for our customers?<\/span><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<p><i><span data-contrast=\"auto\">What\u2019s<\/span><\/i><i><span data-contrast=\"auto\">\u00a0the immediate payoff for changing behavior?\u00a0<\/span><\/i><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/why-people-may-not-trust-your-ai-and-how-to-fix-it\/\">Changing a habit can be extremely hard<\/a>, and people will not change solely because\u00a0<\/span><span data-contrast=\"auto\">of a new feature<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">It requires two things,\u00a0<\/span><span data-contrast=\"auto\">motivation<\/span><span data-contrast=\"auto\">\u00a0and knowledge on how to\u00a0<\/span><span data-contrast=\"auto\">act on that<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">Motivation to<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">receive a r<\/span><span data-contrast=\"auto\">eward is\u00a0<\/span><span data-contrast=\"auto\">the\u00a0<\/span><span data-contrast=\"auto\">driver<\/span><span data-contrast=\"auto\">\u00a0of habit change<\/span><span data-contrast=\"auto\">\u00a0because<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">it<\/span><span data-contrast=\"auto\">\u00a0makes the effort<\/span><span data-contrast=\"auto\">\u00a0of doing something in a new way<\/span><span data-contrast=\"auto\">\u00a0feel\u00a0<\/span><span data-contrast=\"auto\">worthwhile.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Understanding\u00a0<\/span><span data-contrast=\"auto\">the motivation behind a\u00a0<\/span><span data-contrast=\"auto\">particular task<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">can\u00a0<\/span><span data-contrast=\"auto\">guide\u00a0<\/span><span data-contrast=\"auto\">teams on<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">how to deliver reward in a way that brings real value and drives engagement with features.\u00a0<\/span><span data-contrast=\"auto\">Targeting people\u2019s motivations\u00a0<\/span><span data-contrast=\"auto\">by\u00a0<\/span><span data-contrast=\"auto\">helping them get to what they need,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">help them feel on top of things, or connecting them with others\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">immediate<\/span><span data-contrast=\"auto\">\u00a0reward<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">that\u00a0<\/span><span data-contrast=\"auto\">delivers value,\u00a0<\/span><span data-contrast=\"auto\">strengthens habit<\/span><span data-contrast=\"auto\">, and\u00a0<\/span><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/want-to-build-trust-in-your-ai-here-are-3-mistakes-to-avoid\/\"><span data-contrast=\"auto\">helps build trust<\/span><\/a><span data-contrast=\"auto\">\u00a0in your AI feature<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">How do we draw people<\/span><\/i><i><span data-contrast=\"auto\">\u00a0in<\/span><\/i><i><span data-contrast=\"auto\">\u00a0at the right place and the right time?<\/span><\/i><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Once<\/span><span data-contrast=\"auto\">\u00a0the motivation for reward is understood<\/span><span data-contrast=\"auto\">, we can think about giving people the knowledge and support to act upon motivation through external triggers. External triggers bring users to an experience and\u00a0provide\u00a0informational cues for what to do next (<\/span><span data-contrast=\"auto\">e.g.<\/span><span data-contrast=\"auto\">\u00a0pop-ups, tips, smart actions, etc.).<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">To be effective, triggers should be geared toward your target user, appear in context of what they are trying to do, and make clear how to do the new or better thing they are<\/span><span data-contrast=\"auto\">\u00a0already<\/span><span data-contrast=\"auto\">\u00a0motivated to do (the reward)<\/span><span data-contrast=\"auto\">.\u00a0\u00a0<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">What\u2019s<\/span><\/i><i><span data-contrast=\"auto\">\u00a0the easiest way people can get to\u00a0<\/span><\/i><i><span data-contrast=\"auto\">that\u00a0<\/span><\/i><i><span data-contrast=\"auto\">reward?\u00a0<\/span><\/i><span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">To\u00a0<\/span><span data-contrast=\"auto\">deliver and\u00a0<\/span><span data-contrast=\"auto\">drive<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">the value of the reward, we need to make accessing it as easy as possible.\u00a0<\/span><span data-contrast=\"auto\">T<\/span><span data-contrast=\"auto\">he physical steps people\u00a0<\/span><span data-contrast=\"auto\">complete\u00a0<\/span><span data-contrast=\"auto\">should be simple<\/span><span data-contrast=\"auto\">\u00a0and less cumbersome when compared to the<\/span><span data-contrast=\"auto\">\u00a0old way of completing a task.\u00a0<\/span><span data-contrast=\"auto\">Considering the amount of\u00a0<\/span><span data-contrast=\"auto\">time,<\/span><span data-contrast=\"auto\">\u00a0physical effort, level of focus<\/span><span data-contrast=\"auto\">, and disruption to routine can help\u00a0<\/span><span data-contrast=\"auto\">to design the<\/span><span data-contrast=\"auto\">\u00a0simplest action possible<\/span><span data-contrast=\"auto\">\u00a0and<\/span><span data-contrast=\"auto\">\u00a0ease the friction that comes with habit change.\u00a0<\/span><span data-contrast=\"auto\">For example, a voice interaction should reduce time and physical effort while also removing the mental effort of formal commanding language. In so doing, it can <\/span><span data-contrast=\"auto\">compete with the existing habit of typing (in scenarios where voice is acceptable to use).<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Technology has not only introduced numerous opportunities for people to change\u00a0<\/span><span data-contrast=\"auto\">habits, but<\/span><span data-contrast=\"auto\">\u00a0has also accelerated the pace at which we\u2019re exposed to new ways of doing things. This poses challenges\u00a0<\/span><span data-contrast=\"auto\">for those of us seeking to develop features and products that will prove their use to customers, and in turn become new habits.\u00a0<\/span><span data-contrast=\"auto\">I hope this framework will help you<\/span><span data-contrast=\"auto\">\u00a0to objectively evaluate whether the feature\u00a0<\/span><span data-contrast=\"auto\">you\u2019re<\/span><span data-contrast=\"auto\">\u00a0working on is a good candidate for\u00a0<\/span><span data-contrast=\"auto\">building habit and\u00a0<\/span><span data-contrast=\"auto\">how taking a user centered approach to habit\u00a0can\u00a0<\/span><span data-contrast=\"auto\">\u00a0help\u00a0your company\u2019s products reach their goals.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\"> <span class=\"\" data-contrast=\"none\">At Microsoft, we have a centralized approach to responsible AI, led by Microsoft\u2019s AI, Ethics, and Effects in Engineering and Research (AETHER) Committee<\/span>\u00a0\u00a0along with our Office of Responsible AI (ORA). Together, AETHER and ORA work closely\u00a0to\u00a0ensure we\u00a0build responsible AI\u00a0into our products and services. You\u00a0can\u00a0learn more about our principles\u00a0at\u00a0our\u00a0<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/ai\/responsible-ai?activetab=pivot1:primaryr6\">Approach to AI webpage<\/a>\u00a0and find resources to help you develop\u00a0AI responsibly\u00a0in\u00a0our\u00a0<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/ai\/responsible-ai-resources?activetab=pivot1%3aprimaryr4\">Responsible AI Resource Center<\/a>.\u00a0\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">*<\/span><span data-contrast=\"none\">\u00a0The American Journal of Psychology (1903) defines a &#8220;habit, from the standpoint of psychology, [as] a more or less fixed way of thinking, willing, or feeling acquired through previous repetition of a mental experience.&#8221; Habitual behavior often goes unnoticed in persons\u00a0exhibiting\u00a0it, because a person does not need to engage in self-analysis when undertaking routine tasks.\u00a0<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/p>\n<p><strong class=\"x-hidden-focus\">What do you think? Does this map to your own experience working with AI or to what you&#8217;ve heard from users? Will this help you build better AI features? <strong class=\"\">Tweet us your thoughts\u00a0<a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"http:\/\/www.x.com\/MicrosoftRI\">@MicrosoftRI<span class=\"sr-only\"> (opens in new tab)<\/span><\/a>\u00a0or\u00a0<a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"http:\/\/www.facebook.com\/MicrosoftRI\">follow us on Facebook<span class=\"sr-only\"> (opens in new tab)<\/span><\/a>\u00a0and join the conversation.<\/strong><\/strong><\/p>\n<p><em><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">Amberly Riegler is a Design Researcher at Microsoft. She has a demonstrated history of working in AI, voice technology, intelligent search, and assistive experiences<\/span><\/span><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">;<\/span><\/span><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">\u00a0and is skilled in human centered approach to strategy and qualitative\u00a0<\/span><\/span><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">research.\u00a0<\/span><\/span><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">Amberly has a strong\u00a0<\/span><\/span><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">history of academic research paired with a\u00a0<\/span><\/span><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">Master&#8217;s<\/span><\/span><span class=\"TextRun SCXW181106174 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181106174 BCX8\">\u00a0degree focused in Human Computer Interaction from University of Washington.<\/span><\/span><span class=\"EOP SCXW181106174 BCX8\" data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\">\u00a0<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Human beings are creatures of habit*.\u00a0Our\u00a0routine behaviors are repeated regularly, often without our conscious awareness.\u00a0When\u00a0designing\u00a0for\u00a0AI\u00a0experiences,\u00a0such as voice or\u00a0assistive\u00a0features,\u00a0we\u00a0are competing with long-standing habits that people have\u00a0formed\u00a0to complete tasks.\u00a0For teams working in this space, changing these habits means connecting a user\u2019s problem to their solution with enough frequency\u00a0that it\u00a0shifts\u00a0their default way of working.<\/p>\n","protected":false},"author":38703,"featured_media":721774,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-content-parent":616842,"msr_hide_image_in_river":0,"footnotes":""},"research-area":[],"msr-locale":[268875],"msr-post-option":[],"class_list":["post-721765","msr-blog-post","type-msr-blog-post","status-publish","has-post-thumbnail","hentry","msr-locale-en_us"],"msr_assoc_parent":{"id":616842,"type":"group"},"_links":{"self":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-blog-post\/721765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-blog-post"}],"about":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/types\/msr-blog-post"}],"author":[{"embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/users\/38703"}],"version-history":[{"count":8,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-blog-post\/721765\/revisions"}],"predecessor-version":[{"id":722788,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-blog-post\/721765\/revisions\/722788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/media\/721774"}],"wp:attachment":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/media?parent=721765"}],"wp:term":[{"taxonomy":"msr-research-area","embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/research-area?post=721765"},{"taxonomy":"msr-locale","embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-locale?post=721765"},{"taxonomy":"msr-post-option","embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-post-option?post=721765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}