{"id":616842,"date":"2020-02-27T14:43:50","date_gmt":"2019-10-22T23:10:37","guid":{"rendered":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/?post_type=msr-group&#038;p=616842"},"modified":"2022-10-17T12:10:26","modified_gmt":"2022-10-17T19:10:26","slug":"customer-insights-research","status":"publish","type":"msr-group","link":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/","title":{"rendered":"Microsoft XC Research"},"content":{"rendered":"<section class=\"mb-3 moray-highlight\">\n\t<div class=\"card-img-overlay mx-lg-0\">\n\t\t<div class=\"card-background  has-background- card-background--full-bleed\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-scaled.jpg\" class=\"attachment-full size-full\" alt=\"Globe with pictures of people, global communication network\" style=\"\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-scaled.jpg 2560w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-300x169.jpg 300w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-1024x576.jpg 1024w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-768x432.jpg 768w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-1536x864.jpg 1536w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-2048x1152.jpg 2048w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-16x9.jpg 16w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-1066x600.jpg 1066w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-655x368.jpg 655w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-343x193.jpg 343w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-640x360.jpg 640w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-960x540.jpg 960w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-1280x720.jpg 1280w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/blog-page-header-iStock-1181557927-1920x1080.jpg 1920w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t<\/div>\n\t\t<!-- Foreground -->\n\t\t<div class=\"card-foreground d-flex mt-md-n5 my-lg-5 px-g px-lg-0\">\n\t\t\t<!-- Container -->\n\t\t\t<div class=\"container d-flex mt-md-n5 my-lg-5 align-self-center\">\n\t\t\t\t<!-- Card wrapper -->\n\t\t\t\t<div class=\"w-100 w-lg-col-5\">\n\t\t\t\t\t<!-- Card -->\n\t\t\t\t\t<div class=\"card material-md-card py-5 px-md-5\">\n\t\t\t\t\t\t<div class=\"card-body \">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\n<h1 id=\"microsoft-xc-research\" class=\"h2\">Microsoft XC Research<\/h1>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n\n<p>We are a multi-disciplinary team of over 60 user researchers, product planners, and customer advocates working on a breadth of user experiences across Microsoft 365. Working on M365 means influencing the experiences of\u202fhundreds of millions of people every day. Our team takes this influence seriously, and we are actively innovating\u202four research practices to\u202fensure all people using Microsoft products have a represented voice in what we build. Our success in doing so is dependent on building teams that include people from a variety of backgrounds and experiences who can challenge each other\u2019s assumptions with fresh perspective.<\/p>\n\n\n\n<p>In Experience Collective (XC), we believe in the power of a federated community to create and deliver holistic customer experiences and drive business impact at scale. A community that is made up of diverse styles, voices and views reflecting the diversity of our customers, and giving us the empathy to serve their needs. Nurturing and continuously evolving this culture are our shared responsibility because we create better products together. We believe designing in the open empowers us all to move fast and build experiences without seams.<\/p>\n\n\n\n<p>We share, we jam, we collaborate. We re-use rather than reinvent. We contribute to each other\u2019s work to make it better. We work in small, cross-app, interdisciplinary teams to ensure we build experiences that are inclusive, ef\ufb01cient and delightful. We make to think, we prototype and test. We work from small to large screens. We build both category-leading apps, and seamlessly connected experiences across them.<\/p>\n\n\n\n<p>We tell compelling emotional stories to open space for innovation, win new customers and take our existing customers along. We push boundaries constantly because we believe in the magic of bold ideas. And because it\u2019s our responsibility to strive to be\u202fbest-in-class. We owe it to our company, and our customers.<\/p>\n\n\n\n\n\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637239 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sheetal.png\" alt=\"Portrait of Sheetal Agarwal\" width=\"125\" height=\"125\">Sheetal Agarwal<\/strong><br>Senior Design Research Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-2\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-2\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-1\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-1\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-2\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>A recurrent theme across my career path as an investigative journalist, an academic (Georgetown University, MA and University of Washington, PhD), a civic technology consultant, and a UX researcher is my love for digging deep to understand human behaviors in order to surface information that helps people make good decisions. The art of listening and asking the right questions, identifying actionable insights through solid research, and then articulating our learnings in a way that activates leaders to make informed and human-centered decisions is a dream job where I get to bring my skills and passion together. I get to do that every day as Manager of the Windows Foundational Experience research team where I have the honor of leading a team of incredible researchers who are helping shape the experience of over 1 billion Windows users around the world. We do so in partnership with our Design, Data Science, Marketing and PM partners, working together to create OS experiences that our customers truly love.<\/p><p>Articles:<\/p><p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/directions-in-user-research\/\">Directions in User Research<\/a><\/p><p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/seattle-global-resops-workshop-recap-its-a-long-road-but-we-are-on-our-way\/\">Seattle Global ResOps Workshop Recap<\/a><\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-758818 size-full\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sheila.jpg\" alt=\"portrait of Sheila Anderson\" width=\"125\" height=\"125\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sheila.jpg 125w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sheila-12x12.jpg 12w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/>Sheila Anderson<\/strong><br>Principal Program Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-4\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-4\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-3\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-3\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-4\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Sheila Anderson is a Principal PM Manager and a part of a collective of leaders standing up a new approach within the Experiences and Devices team at Microsoft that strives to create zero-distance between the people building our products and experiences and the customers we aim to empower.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-636717 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2019\/10\/PaulaBach_RM7A3583.png\" alt=\"Portrait of Paula Bach\" width=\"125\" height=\"125\">Paula Bach<\/strong><br>Principal User Research Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-6\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-6\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-5\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-5\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-6\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am a Principal User Research Manager on the Customer Insights Research team, where I manage a team of researchers digging into next generation browsing. Over a decade, I have produced and evangelized customer insights to help teams make more human-centered product decisions. I earned a PhD in Human Computer Interaction at the College of Information Sciences and Technology at Penn State University, a Master of Science at Michigan Technological University in Technical Communication, and a bachelor\u2019s degree in Psychology and English from the University of British Columbia. During my career at Microsoft I have helped shape code review and software diagnostic experiences in Visual Studio; documented workflows of data scientists, data engineers and data analysts for Power BI and Azure Data Factory; studied launching and switching efficiencies in Windows, and examined issues with mobile and cross-device experiences. My perspective is to ensure technology meets users\u2019 needs by discovering and measuring how and when needs are met.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/five-traits-of-great-user-researchers\/\">Five Traits of Great User Researchers<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/create-an-outside-in-organization\/\">Create an Outside-In Organization and Celebrate the Voice of the Customer<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630171 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Safiya_125.jpg\" alt=\"Portrait of Safiya Bhojawala\" width=\"125\" height=\"125\"><strong>Safiya Bhojawala<\/strong><br>Principal User Research Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-8\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-8\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-7\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-7\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-8\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Making sense of systems and hacks that people create to achieve their goals in life is what makes research fun! I believe in using the collective wisdom of UX Research, Data Science, Market research, Support and Field to disambiguate these complex, multi-dimensional systems and tease out actionable insights \u2013 jobs that people hire products to do, why they choose those products and not others, and how they measure success. Using that understanding in collaboration with PMs, Engineers, Designers, and Content creators to build meaningful experiences, measure ourselves against user expectations and business goals, and learn from our users to continue innovation is where the magic happens. I lead a kickass crew of Researchers who build experiences across Mobile, Cross Device Experiences (MMX) and Collaborative canvases (Notes and Intentional) to help our users stay focused on leading productive lives.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637152 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/MikeBortnick_6082.png\" alt=\"Portrait of Mike Bortnick\" width=\"125\" height=\"125\"><strong>Mike Bortnick<\/strong><br>Principal User Research Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-10\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-10\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-9\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-9\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-10\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am a Principal User Research Manager; I lead a team conducting user research on Microsoft 365 Admin experiences, Security and Compliance Admin experiences, and scalable services for the UX community.&nbsp; I have been with the Microsoft for more than twelve years with prior roles as a Data Scientist, Product Manager and Program Manager in Windows, Xbox, and a Healthcare startup team.&nbsp; I also have prior experience in healthcare IT, telecommunications, and the oil & gas industries which brings a unique perspective to the team along with my chemical engineering and MBA backgrounds.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632313 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/MattB_125.jpg\" alt=\"Portrait of Matt Brodsky\" width=\"125\" height=\"125\"><strong>Matt Brodsky<\/strong><br>User Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-12\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-12\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-11\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-11\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-12\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I was born in the Soviet Union, but moved to the US as a toddler and was raised in the Bay Area. I moved up to Seattle in 2010 for graduate school at the University of Washington where I received my Ph.D. in Neuroscience. My focus was studying serotonin receptors and the motivation for drug taking. Afterwards, I took a postdoc at Seattle Children\u2019s Research Institute researching the brain circuitry underlying the motivation to exercise. In 2017 I joined CIR, where I research commercial IT administration of Microsoft\u2019s cloud-based solutions and how migrating to the cloud has changed organizational structures.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/remote-work-it-admins-covid-19\/\">A global shift to remote work: How IT administrators are coping with COVID-19<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/podcast\/new-future-of-work-managing-it-and-security-in-remote-scenarios-with-jaime-teevan-and-matt-brodsky\">New Future of Work: Managing IT and security in remote scenarios&nbsp;<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637449 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/KBprof_BW.png\" alt=\"Portrait of Katrina Browne\" width=\"125\" height=\"125\"><strong>Katrina Browne<\/strong><br>Data Scientist 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-14\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-14\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-13\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-13\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-14\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>After completing my Doctorate in Government from Cornell University, I joined Customer Insights Research (CIR) as a Data Scientist supporting Microsoft Education. I love using statistics to help improve student learning. I believe access to data and meaningful insights can transform school leaders\u2019 ability to serve diverse student populations. I appreciate the opportunity to work across the Microsoft product ecosystem to help the business understand and foster healthy usage of our offerings.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630147 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Denise_125.jpg\" alt=\"Portrait of Denise Carlevato\" width=\"125\" height=\"125\"><strong>Denise Carlevato<\/strong><br>User Experience Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-16\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-16\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-15\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-15\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-16\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am a trained anthropologist and human-computer interaction expert specializing in customer and product design research driving delightful user experiences for consumers and business professionals for more than 20 years. I have a great deal of passion for analyzing customer feedback, identifying trends, troubleshooting problems with the team, and then closing the loop with the customer. I collaborate closely with multi-discipline roles to define product opportunities, generate and refine design ideas, and analyze post-release data to understand and predict. With a proven record of delivering customer insights that elucidate human behavior as people move between products, devices, and platforms, I use my talent to build innovative products that empower people to build, create, and invent solutions that have lasting value. On the CIR team, I empower all product groups to use a diverse set of customer data, and I document and consult on best practices for optimizing the use of customer data.<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/a-guide-to-conducting-experience-reviews\/\">A guide to conducting experience reviews<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-738739 size-full alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Adam-C.jpg\" alt=\"Portrait of Adam Coleman\" width=\"125\" height=\"125\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Adam-C.jpg 125w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Adam-C-12x12.jpg 12w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/><strong>Adam Coleman<\/strong><br>Principal Design Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-18\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-18\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-17\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-17\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-18\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<div class=\"l-col-16-24 margin-bottom-sp6\">\n<div class=\"white-bgc\">\n<article class=\"msr-post-article xs-padding-top-sp5 m-padding-top-sp2 xl-padding-top-sp2 padding-bottom-sp2\" data-bi-name=\"blog post\">\n<section class=\"clearfix\">Adam Coleman is a Principal Design Researcher and an experienced agency and client-side insights leader with a passion for bringing the voice of the customer into business related decision making.<\/section>\n<section><\/section>\n<\/article>\n<\/div>\n<\/div>\n<section>Articles:<\/section>\n<section><\/section>\n<section><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/2020s-indelible-impact-on-the-way-we-will-work-in-the-future\/\">2020&#8217;s indelible impact on the way we will work in the future &#8211; Microsoft Research<\/a><\/section>\n<aside class=\"l-col-8-24 msr-post-sidebar margin-bottom-sp4\" data-bi-area=\"related_sidebar\">\n<div class=\"l-col-24-24\">&nbsp;<\/div>\n<\/aside>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-642513 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Kara.png\" alt=\"Portrait of Kara Costa\" width=\"125\" height=\"125\">Kara Costa<\/strong><br>Senior Design Research Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-20\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-20\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-19\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-19\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-20\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I started my career doing social research with Native American families and children and then followed my passions as they led me to freelance photography and video, gaming, interactive kiosks and exhibit films for museums, business development, marketing, communications, chief of staff, and, most recently, product management. Now I lead a crackerjack team of user researchers and product managers dedicated to shifting Microsoft culture from tech-focused to customer-centric. I\u2019ve found that the diversity of my experience informs my ideas and approach and grounds me in customer empathy whether it is for our colleagues who take part in our customer connection events or the billions of people who use Microsoft products and services every day.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637158 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/CaleDarling_5840.png\" alt=\"Portrait of Cale Darling\" width=\"125\" height=\"125\"><strong>Cale Darling<\/strong><br>Design Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-22\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-22\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-21\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-21\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-22\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I earned my PhD in Engineering Psychology from Georgia Tech in 2018 where I studied cognitive ergonomics. I joined Microsoft and the Customer Insights Research team in 2019. Currently, I conduct user research across the product develop process in support of the mobile and cross-device experiences teams. I\u2019m passionate about studying the cognitive processes underlying cross-device experiences and understanding what makes them seamless. In my spare time, I like to hike, camp, mountain bike, admire tall trees, and explore the great outdoors of the Pacific Northwest.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632223 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Alpa_125.jpg\" alt=\"Portrait of Alpa Dave\" width=\"125\" height=\"125\"><strong>Alpa Dave<\/strong><br>Senior Research Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-24\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-24\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-23\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-23\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-24\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I have been in technology my whole career, spending the last 13 years at Microsoft, starting as a Product Planner in Windows Live and now as a User Research Manager for Microsoft 365. I was born in Sudan, grew up in Dubai, went to college at Arizona State University, and moved to Seattle in 1996. I am a long time customer advocate. I feel most energized working with customers and gaining their trust so I can truly understand and represent their needs. My passion is finding ways to use technology for the greater good. I am not afraid of taking risks and trying new methods to produce the right results. More recently, I am on a mission to build a team of diverse, passionate, and impactful researchers.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637176 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Jodie_9964.png\" alt=\"Portrait of Jodie Draper\" width=\"125\" height=\"125\"><strong>Jodie Draper<\/strong><br>Principal Data Scientist Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-26\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-26\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-25\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-25\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-26\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I have been a Data Scientist at Microsoft since 2012, specializing in user insights derived from product usage telemetry, mainly focused on Office products, as well as Education. As the manager of the Data Science team for CIR, I lead a team dedicated to helping business and researchers use data to better understand what their users are doing, how their business is faring, and what investments may impact their products the most.&nbsp; I have a BS in Computer Science from Purdue University, a Masters of Computer Science from the University of Illinois and a Certificate in Data Science from the University of Washington.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/its-time-to-get-your-ux-researchers-and-data-scientists-collaborating\/\">It&#8217;s time to get your UX researchers and data scientists collaborating<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630153 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Hilary_125.jpg\" alt=\"Portrait of Hilary Dwyer\" width=\"125\" height=\"125\"><strong>Hilary Dwyer<\/strong><br>Senior Design Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-28\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-28\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-27\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-27\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-28\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I\u2019m a data-loving UX researcher curious about the ways that technology can simplify how we work, learn, connect, and collaborate. After earning my PhD in Education from University of California Santa Barbara in 2014, I have used research to drive impact across a variety of contexts and tools. I love findings ways to leverage my teaching and learning expertise to create inclusive teams, launch new products, and shift organizational culture. I joined CIR as a senior design researcher for a new initiative that encourages employees to be customer-centered in their thinking and product development. My work investigates how individuals and teams shift their attitudes and behaviors over time to create a culture grounded in the needs of customers using qualitative and quantitative research methods.<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/why-ux-researchers-need-to-be-great-educators\/\">Why UX researchers need to be great educators<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630162 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Meg_125.jpg\" alt=\"Portrait of Meg Grounds\" width=\"125\" height=\"125\"><strong>Meg Grounds<\/strong><br>Design Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-30\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-30\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-29\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-29\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-30\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I\u2019m a UX researcher working on OneNote and Whiteboard and I\u2019m interested in understanding collaboration experiences across different device form factors (Surface Hub down to mobile) using foundational, tactical, and mixed qual\/quant methodologies. Before starting at Microsoft, I received my PhD in Cognitive Psychology from the University of Washington where I investigated different cognitive and personality factors to explain human decision making, specifically weather and medical decisions. Before that I received my BA in Psychology and Mathematics from the University of California, Santa Cruz. Outside of work I enjoy watching hockey (go Sharks!), playing videos games, and learning far too much random trivia.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/designing-with-others-how-microsoft-whiteboard-boosts-collaboration\/\">Designing with others: How Microsoft Whiteboard boosts collaboration<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632307 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Jonathan_125.jpg\" alt=\"Portrait of Jonathan Grudin\" width=\"125\" height=\"125\"><strong>Jonathan Grudin<\/strong><br>Principal Design Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-32\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-32\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-31\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-31\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-32\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I was drawn to education as a research focus several years ago when I visited schools and saw the potential arising from the declining cost of capable devices, new pedagogies that could benefit from them, and teachers confident in using technology. My background included degrees in physics, mathematics, and a PhD in cognitive psychology. My natural drive is to find patterns and associations in quantitative and qualitative data around me and work to identify causal relationships that underly the correlations. It has been exciting to see the E&D EDU research and development effort take shape over five years. In my spare time, apart from my seventh and final year of having daughters in high school academics and sports, I enjoy film, food, moderate biking and hiking, and seeing what we can do to combat climate change.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/technology-and-the-evolution-of-group-behaviors\/\">Technology and the evolution of group behaviors<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-739678 size-full alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/brandon-h.jpg\" alt=\"Portrait of Brandon Haist\" width=\"125\" height=\"125\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/brandon-h.jpg 125w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/brandon-h-12x12.jpg 12w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/>Brandon Haist<\/strong><br>Senior Design Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-34\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-34\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-33\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-33\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-34\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Brandon Haist is an accomplished researcher and independent thinker. He has traveled the world in his pursuit of understanding the human psyche, in addition to holding a Master\u2019s degree in Applied Cognitive Psychology. Brandon has had a successful career in Design Research, being a lead researcher for two Fortune 100 tech companies \u2013 Microsoft and HP, with his expertise evident through his product recommendations and the holding of multiple patents at both companies. The lens through which Brandon sees the world is just as critical as it is insightful and refreshing.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/why-your-users-value-color-icons-more-than-you-may-think\/\">Why your users value color icons more than you may think<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-738217 size-full alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Veronika-h.jpg\" alt=\"Portrait of Veronika Hanson\" width=\"125\" height=\"125\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Veronika-h.jpg 125w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Veronika-h-12x12.jpg 12w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/><strong>Veronika Hanson<\/strong><br>User Researcher<\/p>\n<p>\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-36\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-36\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-35\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-35\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-36\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Veronika Hanson is a user researcher on the Microsoft 365 admin center team. She uses both qualitative and quantitative research methods to understand IT admins\u2019 needs and evaluate their patterns of interaction with our product. Veronika is passionate about learning how customers approach their work and observing behaviors that lead to \u201caha\u201d moments. Through daily collaboration with UX designers and content writers, her work ensures that customer insights are reflected in design, and their experiences become more efficient and joyful.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/stop-making-assumptions-about-language-how-user-research-can-support-better-language\/\">Stop making assumptions about language: How user research can support better language choices<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t<br><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637161 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/AngelaHeinrich_RM7A3745-2.png\" alt=\"Portrait of Angela Heinrich\" width=\"125\" height=\"125\"><strong>Angela (Heinrich) Lambert<\/strong><br>User Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-38\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-38\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-37\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-37\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-38\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I love to figure out how people\u2019s brains work \u2013 the thought processes and considerations behind their actions. I thrive in discovering the differences between these patterns and why they exist. I have a mission to escape my desk as much as possible and talk to people, which draws me to qualitative research, though I prefer to strategize based on quantitative discoveries. Getting to see the real environments people operate in and form genuine connections and empathy for their situation makes me happiest. I especially love working with kids because they are mostly hilarious and unfiltered in their feedback. Outside of work, I play soccer twice a week and go to hot yoga whenever it\u2019s gloomy. I also sing in a local choir and you can regularly catch me jamming out in my car.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630141 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Theresa_125.jpg\" alt=\"Portrait of Theresa Horstman\" width=\"125\" height=\"125\"><strong>Theresa Horstman<\/strong><br>Design Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-40\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-40\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-39\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-39\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-40\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am a design researcher in Security & Compliance. I love the process of making sense of a complex question or design challenge, mapping the details of the design process, understanding how people make sense of their experience and how the tools, materials and technologies impact their experience. In practice, I am a qualitative researcher and always ask \u201cwhy\u201d with an eye towards identifying optimal research methods for understanding the circumstances and design features are creating the results we see. My published research experience, more broadly, is in digital technology and learning &#8211; with special attention on design-based research, participatory and co-design, game design (mechanics in non-game settings), and instructional design. With 15+ years of industry experience and 10+ years\u2019 of academic research experience, I am a self-starter and a creative problem solver; making connections between things that on the surface, may not appear to connect. I am highly adaptive, persistent and see opportunity in a challenge.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-738742 size-full alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Erica-J.jpg\" alt=\"Portrait of Erica Jorgensen\" width=\"125\" height=\"125\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Erica-J.jpg 125w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Erica-J-12x12.jpg 12w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/><strong>Erica Jorgensen<\/strong><br>Senior User Experience Writer<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-42\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-42\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-41\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-41\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-42\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Erica Jorgensen is a Senior User Experience Writer at Microsoft. She has a background in magazine and newspaper journalism, has worked as a UX writer and content strategist for Amazon and Expedia, and taught digital analytics for the University of Washington\u2019s graduate program in communication leadership. She also mentors writers and designers through the Seattle chapter of Hexagon UX.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/customer-driven-content-design-a-real-life-example\/\">Customer-driven content design: A real-life example &#8211; Microsoft Research<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632304 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Sooraj_125.jpg\" alt=\"Portrait of Sooraj Kootykrishan\" width=\"125\" height=\"125\"><strong>Sooraj Kootykrishnan<\/strong><br>Senior Data Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-44\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-44\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-43\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-43\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-44\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Experienced in data science, I am interested in discovering insights about customer needs, and persuading teams to act on those insights. One thread that was consistent throughout my circuitous path to my current role is that data science is the most effective when we craft accurate and compelling stories using data that illuminates insights from observational studies, experiments, qualitative research, and external data points. Currently, I am part of a team that uses such methods to affect the decision making of our partners, including at the whiteboard team and at Microsoft Edu. Before joining Microsoft, I had worked as a data scientist at zulily, biostatistician at the kidney research institute, held postdoctoral fellowships, and had published in several scientific journals. I have a Ph. D in Mathematics from Washington University in St. Louis, and an MS in biostatistics from the University of Washington, Seattle.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632310 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Dragana_125.jpg\" alt=\"Portrait of Dragana Lassiter\" width=\"125\" height=\"125\"><strong>Dragana Lassiter<\/strong><br>Design Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-46\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-46\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-45\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-45\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-46\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am an anthropologist by training who has conducted qualitative and mixed methods research and written articles and a dissertation on the topic of moral dilemmas in healthcare, organizational culture of biobanks, and issues around organ donation in Serbia. The power of qualitative research to drive innovation by creating foundational shifts in our taken-for-granted practices and perspectives inspires me. I love fieldwork both because it challenges us to make sense of messy realities and because it demands a non-authoritative, humble and open-minded attitude. I work on Windows within the M365 FX team. Aside from research, I do lifestyle photography and hike and backpack as much as possible.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630168 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/MicheleM_125.jpg\" alt=\"Portrait of Michele McDanel\" width=\"125\" height=\"125\"><strong>Michele McDanel<\/strong><br>Senior Research Communications Strategist<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-48\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-48\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-47\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-47\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-48\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am a builder, an organizer, and a storyteller with a bachelor\u2019s degree in Communications and an MBA. I am energized by solving problems and meeting business needs through communications and customer experience solutions that raise the bar. I enjoy building relationships and managing teams; and overall, just figuring out what the \u201cspecial sauce\u201d is that will be the competitive differentiator for a business and its solutions. I joined the Customer Insights Research team in 2019 to amplify the great UX research and data science work they do, and to showcase the thought leadership of the team across internal and external communications, events, and social media.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/discover-the-new-teams-feature-that-supports-social-emotional-learning\/\">Discover the new Teams feature that supports social-emotional learning<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/modern-life-and-learning-researchers-work-to-pinpoint-distance-learning-needs\/\">Modern Life and Learning researchers work to pinpoint distance learning needs<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/how-it-all-adds-up-helping-students-get-what-they-need-to-succeed-in-math\/\">How it all adds up: Helping students get what they need to succeed in math<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/immersive-reader-creates-more-inclusive-classrooms\/\">Creating more inclusive and equitable classrooms with Microsoft&#8217;s Immersive Reader<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/how-data-scientists-and-researchers-are-helping-microsoft-product-groups-adapt-during-covid-19\/\">How data scientists and researches are helping Microsoft product groups adapt during Covid-19<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/going-remote-with-customer-research-lessons-from-microsofts-customer-driven-team\/\">Going remote with customer research: Lessons from Microsoft&#8217;s Customer Driven team<\/a><\/p>\n<p><a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/pulse\/approaching-work-love-michele-d-amour-mcdanel\/\">Approaching work with love<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630156 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/jacqueline_125.jpg\" alt=\"Portrait of Jacqueline Meijer-Irons\" width=\"125\" height=\"125\"><strong>Jacqueline Meijer-Irons<\/strong><br>User Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-50\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-50\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-49\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-49\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-50\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Trained in demographic methods while pursuing a PhD in Public Policy at the University of Washington, I bring a strong mix of quantitative and qualitative methodologies to the practice of user research. In CIR, I conduct research in the Compliance space, working closely with my design and engineering counterparts to understand how companies interpret and respond to an ever-changing landscape of regulations and data privacy law. In addition to this work, I have begun a telemetry data project, with the aim to tease out trends from the telemetry data that can inform our qualitative work, and vice versa.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630135 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Sera_125.jpg\" alt=\"Portrait of Sera Mirchandani\" width=\"125\" height=\"125\"><strong>Sera Mirchandani<\/strong><br>Data Scientist<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-52\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-52\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-51\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-51\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-52\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am a data scientist with experience in applied math, engineering, and consulting, excited to derive insights and data-driven business outcomes using machine learning, statistical analysis, and data visualization. I leverage complex event-stream usage data to influence understanding and decision-making throughout product development resulting in more customer-centric releases. I also enjoy using <a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" href=\"https:\/\/medium.com\/microsoft-design\/reconciling-the-differences-in-our-data-a-mixed-methods-research-story-6c1a2fe2f9f4\" target=\"_blank\" rel=\"noopener noreferrer\">mixed methods<span class=\"sr-only\"> (opens in new tab)<\/span><\/a> insights to guide holistic development and design decisions. I support both commercial and consumer products such as Assignment Services, Class Notebook Add-in, and OneNote. I joined Microsoft in 2018 after transitioning to data science from the engineering consulting industry. In my free time, I enjoy traveling, thrifting, yoga, and spending time with family.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-642519 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sou.png\" alt=\"Portrait of Soodeh Montazeri\" width=\"125\" height=\"125\">Soodeh Montazeri<\/strong><br>Senior User Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-54\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-54\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-53\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-53\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-54\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>An industrial designer turned design researcher, I hail from the beautiful city of Tehran. While the designer in me is passionate about design\u2019s creative and visionary power and inspired by people\u2019s authentic stories, my researcher side is fascinated with the complexity of human emotions and relationships, particularly the ones developed with the built environment and in different cultural contexts. I am a true believer that good design can inspire positive change, should it be woven into the fabrics of people\u2019s everyday lives. This has been my motivation to pursue topics such as design against crime, persuasive design to elicit eco-friendly behavior, and financial literacy and wellness, in academia, consulting, and fin-tech, before starting my career at Microsoft. I\u2019m currently helping the browser team to discover meaningful opportunities for innovation through understanding how internet browsing is integrated into people\u2019s everyday activities.<\/p>\n<p><iframe loading=\"lazy\" title=\"Designing the future with intent: Soodeh Montazeri at TEDxUofM\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/7e4s6CEOWIU?feature=oembed&rel=0\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-642525 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Scott-Ososky.png\" alt=\"Portrait of Scott Ososky\" width=\"125\" height=\"125\">Scott Ososky<\/strong><br>Design Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-56\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-56\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-55\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-55\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-56\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I believe that the most interesting work takes place at the boundaries between disciplines. That passion for collaboration and continuous learning brought me to Microsoft, and now to the EDU team. It is a privilege to be able to conduct meaningful research to support the work of educators and their professional development. My research interests also include simulation for training, human-system interaction, mental models, and positive psychology. I have a Ph.D. in Modeling and Simulation from the University of Central Florida. Outside of work, I enjoy indoor spin classes, playing video games, and visiting theme parks with my family and friends.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632301 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/NancyP_125.jpg\" alt=\"Portrait of Nancy Perry\" width=\"125\" height=\"125\"><strong>Nancy Perry<\/strong><br>Principal User Research Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-58\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-58\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-57\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-57\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-58\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am the principal research manager for Outlook product and services at Microsoft. Prior to this role, I managed a horizontally focused user research team that empowered product teams with customer-driven practices, tools, and data\/insights \u2013 to ultimately increase the scale and visibility of research and customer engagement across our organization. My team and I have led research around culture change to understand customer-driven behaviors and drivers of product\/customer impact. I have been at Microsoft for 20 years, driving UX strategy and conducting research for a range of products and experiences such as Surface Hub, Windows Hello, Microsoft Advertising, Xbox Kinect, HoloLens, and BizTalk\/SQL Servers.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/give-your-research-skills-away-why-coaching-product-teams-wont-put-you-out-of-a-job\/\">Give Your Research Skills Away<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632319 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Becca_125-5e286aa2c3102.jpg\" alt=\"Portrait of Rebecca Seerveld\" width=\"125\" height=\"125\"><strong>Rebecca Seerveld<\/strong><br>Partner User Research Director<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-60\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-60\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-59\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-59\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-60\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Practiced in the data analytics and research (foundational\/market and UX) disciplines, I am driven by uncovering deep customer needs, gaps, and insights. I enjoy creating viable business solutions that meet those needs in new and innovative ways which can be measured by data-driven business success criteria. The power and beauty of truly actionable data and research comes to life via the marriage of the art of human understanding and the science of intelligent measurement, and I enjoy unraveling both. I currently lead a cross-discipline and passionate team of amazing Researchers, Data Scientists, Software Engineers, and PMs across Windows Experiences, Edge Browser, Mobile and Cross Device Experiences, Education, OneNote & Tasks, M365 Admin Center, and Security & Compliance. Our team (Customer Insights Research) influences decisions and actions throughout product development cycles. Research and Data Science partner to ensure that customer needs are at the forefront, from idea inception to final product. Our efforts range in focus from rich 1:1 customer qualitative touchpoints to deep quantitative analyses leveraging multiple data sources to building creative tools that enable us to contextually connect with customers in real-time. We build, experiment, learn, advocate, hypothesize, and measure. We also have a good deal of fun along the journey!<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630138 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Suneetha_125.jpg\" alt=\"Portrait of Suneetha Sivasankaran\" width=\"125\" height=\"125\"><strong>Suneetha Sivasankaran<\/strong><br>Senior Design Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-62\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-62\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-61\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-61\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-62\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I\u2019m excited to be part of XC because our team blends user research with actionable data in the pursuit of improving user experience. I currently conduct research for the EDU team where my primary focus is Teams for Education and analytics for teachers and school leaders. I love working in the EDU space as it is very rewarding to build tools for students and educators with the end goal of improving student outcome through engagement and collaboration facilitated by technology.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632298 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Valentina_125.jpg\" alt=\"Portrait of Valentina (Grigoreanu) Strachan, PhD\" width=\"125\" height=\"125\"><strong>Valentina (Grigoreanu) Strachan, PhD<\/strong><br>Senior Design Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-64\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-64\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-63\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-63\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-64\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>My PhD is in Computer Science with a focus on Human-Computer Interaction (HCI). In my 10 years as an HCI and UX Researcher, I have conducted in-depth research on a variety of software products for end-user programmers, IT professionals, information workers, software developers, and now consumers. I look for ways to push our UX Research discipline forward. One common thread across my projects has been to use Artificial Intelligence to inform HCI\/UX Research in all phases (e.g., sequential pattern mining and cluster analysis to analyze clickstream data, a conversational agent to improve product team members\u2019 customer conversations). I have also created new research methodologies to maximize the impact of research findings on products (e.g., the Informal Cognitive Method, the Research on Demand toolkit). I have more than 20 publications based on this research, which I have presented at leading HCI conferences such as ACM\u2019s CHI, and IEEE\u2019s VL\/HCC, and IFIP\u2019s INTERACT.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/want-to-understand-your-user-base-try-this-user-modeling-approach\/\">Want to understand your user base? Try this user modeling approach<\/a><\/p>\n<p><a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/medium.com\/microsoft-design\/supercharge-your-agile-ux-research-with-informal-cognitive-walkthroughs-part-two-the-external-b315fdb1241b\">Supercharge Your Agile UX Research with Informal Incognitive Walkthroughs: Part Two<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n<p><a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/medium.com\/microsoft-design\/supercharge-your-agile-ux-research-with-informal-cognitive-walkthroughs-fe23bbf7d879\">Supercharge Your Agile UX Research with Informal Incognitive Walkthroughs: Part One<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-636765 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/AlanaTalboy_RM7A3165.png\" alt=\"Portrait of Alaina Talboy\" width=\"125\" height=\"125\"><strong>Alaina Talboy<\/strong><br>Design Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-66\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-66\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-65\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-65\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-66\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Prior to joining Microsoft, I was a doctoral researcher with expertise in reasoning, judgment & decision making, experimental design & analysis, and mixed methodologies. My favorite line of research was discovering how to present complicated statistics in an easy-to-digest manner to inform personal decision making. I made the jump to industry and joined CIR in 2019, where I am now using my expertise to help stakeholders make sense of complicated data to improve the overall experience of our customers. In my current role, I conduct research in the Enterprise and Security space for the Edge browser to help stakeholders answer questions which they often do not realize they want to answer. Throughout my work, I strive to bring together best practices in research and data analysis, rigorous attention to detail, and compelling storytelling to help drive customer experience to a higher level.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/communicating-virtually-with-coworkers-getting-you-down-youre-not-alone\/\">Communicating virtually with your coworkers getting you down? You&#8217;re not alone.<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/the-impact-of-covid-19-on-information-workers\/\">The impact of COVID-19 on Information Workers<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/blog\/five-ways-your-academic-research-skills-transfer-to-industry\/\">Five ways your academic research skills translate to industry&nbsp;<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632295 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Sarah_125.jpg\" alt=\"Portrait of Sarah Tian\" width=\"125\" height=\"125\"><strong>Sarah Tian<\/strong><br>Senior User Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-68\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-68\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-67\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-67\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-68\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am thrilled to be a part of the CIR team as a UX researcher. My job is all about connecting with and understanding users, to help build the right products and ensure happy users. I use qualitative, quantitative and mixed methods to understand user needs and problems. Today\u2019s technology is advancing quickly, and Cybersecurity is critical to protect business and personal from security risks and threats. I am passionate about being a researcher focusing on cybersecurity, creating empathy for customers and helping engineering partners solve problems and build the right products. I have a master\u2019s degree in computer engineering.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630159 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Jessica_125.jpg\" alt=\"Portrait of Jessica Tran\" width=\"125\" height=\"125\"><strong>Jessica Tran<\/strong><br>User Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-70\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-70\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-69\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-69\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-70\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I\u2019m spearheading the growth of internal tools for engineers to connect with customers at scale in product engagement funnels to realize the customer-driven culture at Microsoft. Other research projects include applying the scientific method with big data analysis and customer feedback to understand perceived risk, customer retention, and growth of the Windows Insider Program. I\u2019m passionate about women pursuing STEM careers having earned my Ph.D. in electrical engineering from the University of Washington. I also hold five patents (three focused on making gaming more accessible) and am an avid half-marathon and marathon runner.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/how-partnerships-build-inclusive-ideas-and-innovation-at-microsofts-hackathon\/\">How Partnerships Build Inclusive Ideas and Innovation at Microsoft&#8217;s Annual Hackathon<\/a><\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/diversity-in-user-research-how-nontraditional-backgrounds-enhance-impact\/\">Diversity in User Research: How Nontraditional Backgrounds Enhance Impact<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-738226 size-full alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/micvan.jpg\" alt=\"Portrait of Michael van Waardhuizen\" width=\"125\" height=\"125\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/micvan.jpg 125w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/micvan-12x12.jpg 12w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/><strong>Michael van Waardhuizen<\/strong><br>Senior User Research Lead<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-72\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-72\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-71\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-71\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-72\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am the lead for the FAST\/CUE team, providing qualitative and quantitative research-as-a-service to help other researchers and product teams scale up and conduct high quality research faster. I am also a builder of tools, processes, and backends for scaling research and the Customer Driven effort. Previously, I directed and conducted applied research to improve the user experience of SharePoint 2013, Office 365, Delve, Yammer, OneDrive, Microsoft HoloLens and Windows Mixed Reality. I&#8217;ve acted as an analyst, a designer, a developer, a benchmarking expert, a mentor, a manager, and of course a researcher. I&#8217;ve worn a lot of different hats and try to keep a broad perspective as a result. I use all of it to help make our research practice and the products we make better.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/define-your-threshold-communicating-confidence-in-ux-scorecards\/\">Define your threshold: Communicating confidence in UX scorecards<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-738220 size-full alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Rachel-w.jpg\" alt=\"Portrait of Rachel Waite\" width=\"125\" height=\"125\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Rachel-w.jpg 125w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Rachel-w-12x12.jpg 12w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/><strong>Rachel Waite<\/strong><br>Senior Design Research Manager<\/p>\n<p>\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-74\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-74\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-73\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-73\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-74\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>Rachel Waite is a Senior Design Research Manager in Office Planning and Research. She appreciates that Microsoft has given her space to learn, inspiration to grow and opportunities to impact across roles in Devices and Software. Rachel thanks all the passionate and authentic people who have been with her along the way and who make work worthwhile each day. Rachel\u2019s Microsoft journey has been an exploration of humans, aligning our business and product decisions to the needs of others. User Research techniques help us understand perceptions, uncover nuances in behavior and inspire innovation. Now Rachel\u2019s energy has turned to the people whose influence is rare in product making and she believes that we must amplify the voices of underrepresented races and people of lower socio-economic status to find creative solutions to the challenges of our world.<\/p>\n<p>Articles:<\/p>\n<p><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/trouble-with-to-dos-how-employees-manage-in-progress-tasks\/\">Trouble with to-do&#8217;s: How employees manage in-progress tasks &#8211; Microsoft Research<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t<br><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637155 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Kristen_RM7A3486.png\" alt=\"Portrait of Kristen Warren\" width=\"125\" height=\"125\"><strong>Kristen Warren<\/strong><br>User Researcher 2<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-76\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-76\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-75\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-75\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-76\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I have been at Microsoft for 6+ years, working across various products such as Xbox, Internal Tools, Windows and most recently Edge. I focus on mixed-methods research, using both quantitative and qualitative methods to understand and triangulate user behavior. My background is in Social Psychology and Human-Computer Interaction, and my favorite type of research is looking at how technology can facilitate behavior change and pro-social behavior. I am originally from Canada and have fallen in love with the scenery and climate of the Pacific Northwest! I spend lots of time hiking with my dog Charlie, and on rainy days you can almost always find me playing my favorite Xbox games online.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-632316 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/MichelleW_125.jpg\" alt=\"Portrait of Michelle Wantuch\" width=\"125\" height=\"125\"><strong>Michelle Wantuch<\/strong><br>User Researcher<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-78\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-78\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-77\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-77\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-78\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>After completing my Master\u2019s in Technology, Innovation, and Education at the Harvard Graduate School of Education and working as a Teaching Fellow in a Chicago Public School, I joined Customer Insights Research (CIR) and am thrilled to now be a part of CIR\u2019s Education Product Research team. I am fascinated by the ways education technology should and shouldn\u2019t be used inside and outside of the classroom, striving to improve student outcomes in collaboration with teachers and administrators around the globe. I work across a variety of EDU teams and products, including but not limited to: Office.com for EDU, EDU IT Admin data management, and inclusive math.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-630150 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Greg-Weber_125.jpg\" alt=\"Portrait of Gregory Weber\" width=\"125\" height=\"125\"><strong>Gregory Weber<\/strong><br>Senior Data Scientist<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-80\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-80\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-79\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-79\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-80\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I am a firm believer that Big Data + Machine Learning = Customer Insights. I leverage machine learning techniques to harness the quantitative explanatory power of big data to reveal customer insights and interesting behaviors. I am a Maker. I love getting my hands dirty touching and transforming data exhaust into actionable insights. Each query, aggregation, hypothesis, and machine learning reduction crafts another puzzle piece. Every iteration creates a distinct facet of the users\u2019 context, constraints, and goals. Like the story of the <a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" href=\"https:\/\/en.wikipedia.org\/wiki\/Blind_men_and_an_elephant\" target=\"_blank\" rel=\"noopener noreferrer\">blind men and an elephant<span class=\"sr-only\"> (opens in new tab)<\/span><\/a>, only with enough diverse perspectives can the truth be revealed. My role is a Data Scientist focused on classroom education providing insights that improves student outcomes and empowers teachers to unlock the full learning potential of every child.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-637164 alignleft\" style=\"margin-bottom: 10px;\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/DeniseZhang_RM7A3282.png\" alt=\"Portrait of Denise Zhang\" width=\"125\" height=\"125\">Denise Zhang<\/strong><br>User Research Program Manager<\/p>\n\t<div data-wp-context='{\"items\":[]}' data-wp-interactive=\"msr\/accordion\">\n\t\t\t\t\t<div class=\"clearfix\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"btn-group align-items-center mb-g float-sm-right\"\n\t\t\t\t\tdata-bi-aN=\"accordion-collapse-controls\"\n\t\t\t\t>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Expand all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllExpanded\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onExpandAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tExpand all\t\t\t\t\t<\/button>\n\t\t\t\t\t<span aria-hidden=\"true\"> | <\/span>\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"btn btn-link m-0\"\n\t\t\t\t\t\tdata-bi-cN=\"Collapse all\"\n\t\t\t\t\t\tdata-wp-bind--aria-controls=\"state.ariaControls\"\n\t\t\t\t\t\tdata-wp-bind--aria-expanded=\"state.ariaExpanded\"\n\t\t\t\t\t\tdata-wp-bind--disabled=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-class--inactive=\"state.isAllCollapsed\"\n\t\t\t\t\t\tdata-wp-on--click=\"actions.onCollapseAll\"\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCollapse all\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<ul class=\"msr-accordion\">\n\t\t\t\t\t\t\t \t<li class=\"m-0\" data-wp-context='{\"id\":\"accordion-content-82\"}' data-wp-init=\"callbacks.init\">\n\t\t<div class=\"accordion-header\">\n\t\t\t<button\n\t\t\t\taria-controls=\"accordion-content-82\"\n\t\t\t\tclass=\"btn btn-collapse\"\n\t\t\t\tdata-wp-bind--aria-expanded=\"state.isExpanded\"\n\t\t\t\tdata-wp-on--click=\"actions.onClick\"\n\t\t\t\tid=\"accordion-button-81\"\n\t\t\t\ttype=\"button\"\n\t\t\t>\n\t\t\t\tBio\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div\n\t\t\taria-labelledby=\"accordion-button-81\"\n\t\t\tclass=\"msr-accordion__content\"\n\t\t\tdata-wp-bind--inert=\"!state.isExpanded\"\n\t\t\tdata-wp-run=\"callbacks.run\"\n\t\t\tid=\"accordion-content-82\"\n\t\t>\n\t\t\t<div class=\"msr-accordion__body\">\n\t\t\t\t<p>I worked in the clinical research field for four years before making my transition to user research. I have been in CIR for the last year and couldn\u2019t be happier working in such a diverse and innovative team. Initially, I created and established the process of how research coaching operates today. This program scales user research and makes employees become more customer-centric and drives data-informed decisions. I now work on the Customer-Driven initiative, where I collaborate with numerous teams to help them get connected with customers through programs such as Flash Feedback and Coffee with Customers, as well as leveraging tools like UserTesting. I love being able to share my passion for human-centered design with others and utilize my creative skills to create new solutions to help our product and feature teams overcome their barriers in collecting user feedback.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n\t<br \t\t\t\t\t<\/ul>\n\t<\/div>\n\t\n\n\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"213\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-Logo-from-John.png\" alt=\"Compass program graphic - four-pointed star\" class=\"wp-image-777631\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-Logo-from-John.png 215w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-Logo-from-John-150x150.png 150w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-Logo-from-John-182x180.png 182w\" sizes=\"auto, (max-width: 215px) 100vw, 215px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"36\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/compass-slogan-300x36.jpg\" alt=\"connect learn create\" class=\"wp-image-777676\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/compass-slogan-300x36.jpg 300w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/compass-slogan-240x29.jpg 240w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/compass-slogan.jpg 338w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><strong>Established in 2012, Compass is a premium, invitation-only program offered at no cost to <\/strong><strong>Microsoft 365 customers in Enterprise, SMB and Education. <\/strong><\/p>\n\n\n\n<p>Compass provides a forum to share unmet needs, preview product roadmaps and share feedback directly with researchers and product makers in Experiences + Devices.<\/p>\n\n\n\n<p>Compass members have a deep, influential relationship directly with product teams through joining the program\u2019s many R&D activities, workshops and the marquis Compass Connect Experience (CCX) conference held three times a year.<\/p>\n\n\n\n<p>Currently the program has over 100 diverse organizations of all sizes from across the world.<\/p>\n\n\n\n<p>If you are an enterprise with an M365 account, contact the <a href=\"mailto:CompassTeam@microsoft.com\"><strong>Compass Team<\/strong><\/a> to learn more about how to enroll.<\/p>\n\n\n\n<p><strong><em>New for 2022\/2023!<\/em><\/strong> Click here to <a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=v4j5cvGGr0GRqy180BHbR5i6Xs8hNWZDlZzSmePnslpUN0xWNjZXT1NQQ1k2WDEzSEIzTjFIMDRXMC4u\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>join Microsoft Compass Advisors for startups & small businesses under 300 employees!<\/strong><span class=\"sr-only\"> (opens in new tab)<\/span><\/a> (office.com).<\/p>\n\n\n\n<figure class=\"wp-block-image alignleft\"><img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"428\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-3.jpg\" alt=\"collage of Compass Connect customer photos\" class=\"wp-image-777640\" srcset=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-3.jpg 540w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-3-300x238.jpg 300w, https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-3-227x180.jpg 227w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>XC Research influences decisions and actions throughout product development cycles. Research and Data Science partner to ensure that customer needs are at the forefront, from idea inception to final product. Our work supports Mobile, Browser, Education, IT Admin, Modern Life, and Productivity apps. <\/p>\n","protected":false},"featured_media":754978,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr_group_start":"","footnotes":""},"research-area":[13554],"msr-group-type":[243694],"msr-locale":[268875],"msr-impact-theme":[],"class_list":["post-616842","msr-group","type-msr-group","status-publish","has-post-thumbnail","hentry","msr-research-area-human-computer-interaction","msr-group-type-group","msr-locale-en_us"],"msr_group_start":"","msr_detailed_description":"","msr_further_details":"","msr_hero_images":[],"msr_research_lab":[],"related-researchers":[],"related-publications":[],"related-downloads":[],"related-videos":[],"related-projects":[],"related-events":[],"related-opportunities":[],"related-posts":[],"tab-content":[{"id":0,"name":"Contributing Authors","content":"<strong><img class=\"size-full wp-image-637239 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sheetal.png\" alt=\"Portrait of Sheetal Agarwal\" width=\"125\" height=\"125\" \/>Sheetal Agarwal<\/strong>\r\nSenior Design Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nA recurrent theme across my career path as an investigative journalist, an academic (Georgetown University, MA and University of Washington, PhD), a civic technology consultant, and a UX researcher is my love for digging deep to understand human behaviors in order to surface information that helps people make good decisions. The art of listening and asking the right questions, identifying actionable insights through solid research, and then articulating our learnings in a way that activates leaders to make informed and human-centered decisions is a dream job where I get to bring my skills and passion together. I get to do that every day as Manager of the Windows Foundational Experience research team where I have the honor of leading a team of incredible researchers who are helping shape the experience of over 1 billion Windows users around the world. We do so in partnership with our Design, Data Science, Marketing and PM partners, working together to create OS experiences that our customers truly love.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/directions-in-user-research\/\">Directions in User Research<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/seattle-global-resops-workshop-recap-its-a-long-road-but-we-are-on-our-way\/\">Seattle Global ResOps Workshop Recap<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<strong><img class=\"alignleft wp-image-758818 size-full\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sheila.jpg\" alt=\"portrait of Sheila Anderson\" width=\"125\" height=\"125\" \/>Sheila Anderson<\/strong>\r\nPrincipal Program Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nSheila Anderson is a Principal PM Manager and a part of a collective of leaders standing up a new approach within the Experiences and Devices team at Microsoft that strives to create zero-distance between the people building our products and experiences and the customers we aim to empower.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<strong><img class=\"size-full wp-image-636717 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2019\/10\/PaulaBach_RM7A3583.png\" alt=\"Portrait of Paula Bach\" width=\"125\" height=\"125\" \/>Paula Bach<\/strong>\r\nPrincipal User Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am a Principal User Research Manager on the Customer Insights Research team, where I manage a team of researchers digging into next generation browsing. Over a decade, I have produced and evangelized customer insights to help teams make more human-centered product decisions. I earned a PhD in Human Computer Interaction at the College of Information Sciences and Technology at Penn State University, a Master of Science at Michigan Technological University in Technical Communication, and a bachelor\u2019s degree in Psychology and English from the University of British Columbia. During my career at Microsoft I have helped shape code review and software diagnostic experiences in Visual Studio; documented workflows of data scientists, data engineers and data analysts for Power BI and Azure Data Factory; studied launching and switching efficiencies in Windows, and examined issues with mobile and cross-device experiences. My perspective is to ensure technology meets users\u2019 needs by discovering and measuring how and when needs are met.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/five-traits-of-great-user-researchers\/\">Five Traits of Great User Researchers<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/create-an-outside-in-organization\/\">Create an Outside-In Organization and Celebrate the Voice of the Customer<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630171 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Safiya_125.jpg\" alt=\"Portrait of Safiya Bhojawala\" width=\"125\" height=\"125\" \/><strong>Safiya Bhojawala<\/strong>\r\nPrincipal User Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nMaking sense of systems and hacks that people create to achieve their goals in life is what makes research fun! I believe in using the collective wisdom of UX Research, Data Science, Market research, Support and Field to disambiguate these complex, multi-dimensional systems and tease out actionable insights \u2013 jobs that people hire products to do, why they choose those products and not others, and how they measure success. Using that understanding in collaboration with PMs, Engineers, Designers, and Content creators to build meaningful experiences, measure ourselves against user expectations and business goals, and learn from our users to continue innovation is where the magic happens. I lead a kickass crew of Researchers who build experiences across Mobile, Cross Device Experiences (MMX) and Collaborative canvases (Notes and Intentional) to help our users stay focused on leading productive lives.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-637152 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/MikeBortnick_6082.png\" alt=\"Portrait of Mike Bortnick\" width=\"125\" height=\"125\" \/><strong>Mike Bortnick<\/strong>\r\nPrincipal User Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am a Principal User Research Manager; I lead a team conducting user research on Microsoft 365 Admin experiences, Security and Compliance Admin experiences, and scalable services for the UX community.\u00a0 I have been with the Microsoft for more than twelve years with prior roles as a Data Scientist, Product Manager and Program Manager in Windows, Xbox, and a Healthcare startup team.\u00a0 I also have prior experience in healthcare IT, telecommunications, and the oil &amp; gas industries which brings a unique perspective to the team along with my chemical engineering and MBA backgrounds.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632313 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/MattB_125.jpg\" alt=\"Portrait of Matt Brodsky\" width=\"125\" height=\"125\" \/><strong>Matt Brodsky<\/strong>\r\nUser Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI was born in the Soviet Union, but moved to the US as a toddler and was raised in the Bay Area. I moved up to Seattle in 2010 for graduate school at the University of Washington where I received my Ph.D. in Neuroscience. My focus was studying serotonin receptors and the motivation for drug taking. Afterwards, I took a postdoc at Seattle Children\u2019s Research Institute researching the brain circuitry underlying the motivation to exercise. In 2017 I joined CIR, where I research commercial IT administration of Microsoft\u2019s cloud-based solutions and how migrating to the cloud has changed organizational structures.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/remote-work-it-admins-covid-19\/\">A global shift to remote work: How IT administrators are coping with COVID-19<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/podcast\/new-future-of-work-managing-it-and-security-in-remote-scenarios-with-jaime-teevan-and-matt-brodsky\">New Future of Work: Managing IT and security in remote scenarios\u00a0<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-637449 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/KBprof_BW.png\" alt=\"Portrait of Katrina Browne\" width=\"125\" height=\"125\" \/><strong>Katrina Browne<\/strong>\r\nData Scientist 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nAfter completing my Doctorate in Government from Cornell University, I joined Customer Insights Research (CIR) as a Data Scientist supporting Microsoft Education. I love using statistics to help improve student learning. I believe access to data and meaningful insights can transform school leaders\u2019 ability to serve diverse student populations. I appreciate the opportunity to work across the Microsoft product ecosystem to help the business understand and foster healthy usage of our offerings.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630147 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Denise_125.jpg\" alt=\"Portrait of Denise Carlevato\" width=\"125\" height=\"125\" \/><strong>Denise Carlevato<\/strong>\r\nUser Experience Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am a trained anthropologist and human-computer interaction expert specializing in customer and product design research driving delightful user experiences for consumers and business professionals for more than 20 years. I have a great deal of passion for analyzing customer feedback, identifying trends, troubleshooting problems with the team, and then closing the loop with the customer. I collaborate closely with multi-discipline roles to define product opportunities, generate and refine design ideas, and analyze post-release data to understand and predict. With a proven record of delivering customer insights that elucidate human behavior as people move between products, devices, and platforms, I use my talent to build innovative products that empower people to build, create, and invent solutions that have lasting value. On the CIR team, I empower all product groups to use a diverse set of customer data, and I document and consult on best practices for optimizing the use of customer data.\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/a-guide-to-conducting-experience-reviews\/\">A guide to conducting experience reviews<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"wp-image-738739 size-full alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Adam-C.jpg\" alt=\"Portrait of Adam Coleman\" width=\"125\" height=\"125\" \/><strong>Adam Coleman<\/strong>\r\nPrincipal Design Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n<div class=\"l-col-16-24 margin-bottom-sp6\">\r\n<div class=\"white-bgc\"><article class=\"msr-post-article xs-padding-top-sp5 m-padding-top-sp2 xl-padding-top-sp2 padding-bottom-sp2\" data-bi-name=\"blog post\"><section class=\"clearfix\">Adam Coleman is a Principal Design Researcher and an experienced agency and client-side insights leader with a passion for bringing the voice of the customer into business related decision making.<\/section><section><\/section><\/article><\/div>\r\n<\/div>\r\n<section>Articles:<\/section><section><\/section><section><a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/2020s-indelible-impact-on-the-way-we-will-work-in-the-future\/\">2020's indelible impact on the way we will work in the future - Microsoft Research<\/a><\/section><aside class=\"l-col-8-24 msr-post-sidebar margin-bottom-sp4\" data-bi-area=\"related_sidebar\">\r\n<div class=\"l-col-24-24\"><\/div>\r\n<\/aside>[\/panel]\r\n[\/accordion]\r\n\r\n<strong><img class=\"size-full wp-image-642513 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Kara.png\" alt=\"\" width=\"125\" height=\"125\" \/>Kara Costa<\/strong>\r\nSenior Design Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI started my career doing social research with Native American families and children and then followed my passions as they led me to freelance photography and video, gaming, interactive kiosks and exhibit films for museums, business development, marketing, communications, chief of staff, and, most recently, product management. Now I lead a crackerjack team of user researchers and product managers dedicated to shifting Microsoft culture from tech-focused to customer-centric. I\u2019ve found that the diversity of my experience informs my ideas and approach and grounds me in customer empathy whether it is for our colleagues who take part in our customer connection events or the billions of people who use Microsoft products and services every day.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-637158 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/CaleDarling_5840.png\" alt=\"Portrait of Cale Darling\" width=\"125\" height=\"125\" \/><strong>Cale Darling<\/strong>\r\nDesign Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI earned my PhD in Engineering Psychology from Georgia Tech in 2018 where I studied cognitive ergonomics. I joined Microsoft and the Customer Insights Research team in 2019. Currently, I conduct user research across the product develop process in support of the mobile and cross-device experiences teams. I\u2019m passionate about studying the cognitive processes underlying cross-device experiences and understanding what makes them seamless. In my spare time, I like to hike, camp, mountain bike, admire tall trees, and explore the great outdoors of the Pacific Northwest.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632223 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Alpa_125.jpg\" alt=\"Portrait of Alpa Dave\" width=\"125\" height=\"125\" \/><strong>Alpa Dave<\/strong>\r\nSenior Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI have been in technology my whole career, spending the last 13 years at Microsoft, starting as a Product Planner in Windows Live and now as a User Research Manager for Microsoft 365. I was born in Sudan, grew up in Dubai, went to college at Arizona State University, and moved to Seattle in 1996. I am a long time customer advocate. I feel most energized working with customers and gaining their trust so I can truly understand and represent their needs. My passion is finding ways to use technology for the greater good. I am not afraid of taking risks and trying new methods to produce the right results. More recently, I am on a mission to build a team of diverse, passionate, and impactful researchers.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-637176 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Jodie_9964.png\" alt=\"Portrait of Jodie Draper\" width=\"125\" height=\"125\" \/><strong>Jodie Draper<\/strong>\r\nPrincipal Data Scientist Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI have been a Data Scientist at Microsoft since 2012, specializing in user insights derived from product usage telemetry, mainly focused on Office products, as well as Education. As the manager of the Data Science team for CIR, I lead a team dedicated to helping business and researchers use data to better understand what their users are doing, how their business is faring, and what investments may impact their products the most.\u00a0 I have a BS in Computer Science from Purdue University, a Masters of Computer Science from the University of Illinois and a Certificate in Data Science from the University of Washington.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/its-time-to-get-your-ux-researchers-and-data-scientists-collaborating\/\">It's time to get your UX researchers and data scientists collaborating<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630153 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Hilary_125.jpg\" alt=\"Portrait of Hilary Dwyer\" width=\"125\" height=\"125\" \/><strong>Hilary Dwyer<\/strong>\r\nSenior Design Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI\u2019m a data-loving UX researcher curious about the ways that technology can simplify how we work, learn, connect, and collaborate. After earning my PhD in Education from University of California Santa Barbara in 2014, I have used research to drive impact across a variety of contexts and tools. I love findings ways to leverage my teaching and learning expertise to create inclusive teams, launch new products, and shift organizational culture. I joined CIR as a senior design researcher for a new initiative that encourages employees to be customer-centered in their thinking and product development. My work investigates how individuals and teams shift their attitudes and behaviors over time to create a culture grounded in the needs of customers using qualitative and quantitative research methods.\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/why-ux-researchers-need-to-be-great-educators\/\">Why UX researchers need to be great educators<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630162 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Meg_125.jpg\" alt=\"Portrait of Meg Grounds\" width=\"125\" height=\"125\" \/><strong>Meg Grounds<\/strong>\r\nDesign Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI\u2019m a UX researcher working on OneNote and Whiteboard and I\u2019m interested in understanding collaboration experiences across different device form factors (Surface Hub down to mobile) using foundational, tactical, and mixed qual\/quant methodologies. Before starting at Microsoft, I received my PhD in Cognitive Psychology from the University of Washington where I investigated different cognitive and personality factors to explain human decision making, specifically weather and medical decisions. Before that I received my BA in Psychology and Mathematics from the University of California, Santa Cruz. Outside of work I enjoy watching hockey (go Sharks!), playing videos games, and learning far too much random trivia.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/designing-with-others-how-microsoft-whiteboard-boosts-collaboration\/\">Designing with others: How Microsoft Whiteboard boosts collaboration<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632307 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Jonathan_125.jpg\" alt=\"Portrait of Jonathan Grudin\" width=\"125\" height=\"125\" \/><strong>Jonathan Grudin<\/strong>\r\nPrincipal Design Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI was drawn to education as a research focus several years ago when I visited schools and saw the potential arising from the declining cost of capable devices, new pedagogies that could benefit from them, and teachers confident in using technology. My background included degrees in physics, mathematics, and a PhD in cognitive psychology. My natural drive is to find patterns and associations in quantitative and qualitative data around me and work to identify causal relationships that underly the correlations. It has been exciting to see the E&amp;D EDU research and development effort take shape over five years. In my spare time, apart from my seventh and final year of having daughters in high school academics and sports, I enjoy film, food, moderate biking and hiking, and seeing what we can do to combat climate change.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/technology-and-the-evolution-of-group-behaviors\/\">Technology and the evolution of group behaviors<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<strong><img class=\"wp-image-739678 size-full alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/brandon-h.jpg\" alt=\"Portrait of Brandon Haist\" width=\"125\" height=\"125\" \/>Brandon Haist<\/strong>\r\nSenior Design Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nBrandon Haist is an accomplished researcher and independent thinker. He has traveled the world in his pursuit of understanding the human psyche, in addition to holding a Master\u2019s degree in Applied Cognitive Psychology. Brandon has had a successful career in Design Research, being a lead researcher for two Fortune 100 tech companies \u2013 Microsoft and HP, with his expertise evident through his product recommendations and the holding of multiple patents at both companies. The lens through which Brandon sees the world is just as critical as it is insightful and refreshing.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/why-your-users-value-color-icons-more-than-you-may-think\/\">Why your users value color icons more than you may think<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"wp-image-738217 size-full alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Veronika-h.jpg\" alt=\"Portrait of Veronika Hanson\" width=\"125\" height=\"125\" \/><strong>Veronika Hanson<\/strong>\r\nUser Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nVeronika Hanson is a user researcher on the Microsoft 365 admin center team. She uses both qualitative and quantitative research methods to understand IT admins\u2019 needs and evaluate their patterns of interaction with our product. Veronika is passionate about learning how customers approach their work and observing behaviors that lead to \u201caha\u201d moments. Through daily collaboration with UX designers and content writers, her work ensures that customer insights are reflected in design, and their experiences become more efficient and joyful.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/stop-making-assumptions-about-language-how-user-research-can-support-better-language\/\">Stop making assumptions about language: How user research can support better language choices<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n<img class=\"size-full wp-image-637161 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/AngelaHeinrich_RM7A3745-2.png\" alt=\"Portrait of Angela Heinrich\" width=\"125\" height=\"125\" \/><strong>Angela (Heinrich) Lambert<\/strong>\r\nUser Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI love to figure out how people\u2019s brains work \u2013 the thought processes and considerations behind their actions. I thrive in discovering the differences between these patterns and why they exist. I have a mission to escape my desk as much as possible and talk to people, which draws me to qualitative research, though I prefer to strategize based on quantitative discoveries. Getting to see the real environments people operate in and form genuine connections and empathy for their situation makes me happiest. I especially love working with kids because they are mostly hilarious and unfiltered in their feedback. Outside of work, I play soccer twice a week and go to hot yoga whenever it\u2019s gloomy. I also sing in a local choir and you can regularly catch me jamming out in my car.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630141 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Theresa_125.jpg\" alt=\"Portrait of Theresa Horstman\" width=\"125\" height=\"125\" \/><strong>Theresa Horstman<\/strong>\r\nDesign Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am a design researcher in Security &amp; Compliance. I love the process of making sense of a complex question or design challenge, mapping the details of the design process, understanding how people make sense of their experience and how the tools, materials and technologies impact their experience. In practice, I am a qualitative researcher and always ask \u201cwhy\u201d with an eye towards identifying optimal research methods for understanding the circumstances and design features are creating the results we see. My published research experience, more broadly, is in digital technology and learning - with special attention on design-based research, participatory and co-design, game design (mechanics in non-game settings), and instructional design. With 15+ years of industry experience and 10+ years\u2019 of academic research experience, I am a self-starter and a creative problem solver; making connections between things that on the surface, may not appear to connect. I am highly adaptive, persistent and see opportunity in a challenge.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"wp-image-738742 size-full alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Erica-J.jpg\" alt=\"Portrait of Erica Jorgensen\" width=\"125\" height=\"125\" \/><strong>Erica Jorgensen<\/strong>\r\nSenior User Experience Writer\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nErica Jorgensen is a Senior User Experience Writer at Microsoft. She has a background in magazine and newspaper journalism, has worked as a UX writer and content strategist for Amazon and Expedia, and taught digital analytics for the University of Washington\u2019s graduate program in communication leadership. She also mentors writers and designers through the Seattle chapter of Hexagon UX.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/customer-driven-content-design-a-real-life-example\/\">Customer-driven content design: A real-life example - Microsoft Research<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632304 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Sooraj_125.jpg\" alt=\"Portrait of Sooraj Kootykrishan\" width=\"125\" height=\"125\" \/><strong>Sooraj Kootykrishnan<\/strong>\r\nSenior Data Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nExperienced in data science, I am interested in discovering insights about customer needs, and persuading teams to act on those insights. One thread that was consistent throughout my circuitous path to my current role is that data science is the most effective when we craft accurate and compelling stories using data that illuminates insights from observational studies, experiments, qualitative research, and external data points. Currently, I am part of a team that uses such methods to affect the decision making of our partners, including at the whiteboard team and at Microsoft Edu. Before joining Microsoft, I had worked as a data scientist at zulily, biostatistician at the kidney research institute, held postdoctoral fellowships, and had published in several scientific journals. I have a Ph. D in Mathematics from Washington University in St. Louis, and an MS in biostatistics from the University of Washington, Seattle.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632310 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Dragana_125.jpg\" alt=\"Portrait of Dragana Lassiter\" width=\"125\" height=\"125\" \/><strong>Dragana Lassiter<\/strong>\r\nDesign Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am an anthropologist by training who has conducted qualitative and mixed methods research and written articles and a dissertation on the topic of moral dilemmas in healthcare, organizational culture of biobanks, and issues around organ donation in Serbia. The power of qualitative research to drive innovation by creating foundational shifts in our taken-for-granted practices and perspectives inspires me. I love fieldwork both because it challenges us to make sense of messy realities and because it demands a non-authoritative, humble and open-minded attitude. I work on Windows within the M365 FX team. Aside from research, I do lifestyle photography and hike and backpack as much as possible.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630168 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/MicheleM_125.jpg\" alt=\"Portrait of Michele McDanel\" width=\"125\" height=\"125\" \/><strong>Michele McDanel<\/strong>\r\nSenior Research Communications Strategist\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am a builder, an organizer, and a storyteller with a bachelor\u2019s degree in Communications and an MBA. I am energized by solving problems and meeting business needs through communications and customer experience solutions that raise the bar. I enjoy building relationships and managing teams; and overall, just figuring out what the \u201cspecial sauce\u201d is that will be the competitive differentiator for a business and its solutions. I joined the Customer Insights Research team in 2019 to amplify the great UX research and data science work they do, and to showcase the thought leadership of the team across internal and external communications, events, and social media.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/discover-the-new-teams-feature-that-supports-social-emotional-learning\/\">Discover the new Teams feature that supports social-emotional learning<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/modern-life-and-learning-researchers-work-to-pinpoint-distance-learning-needs\/\">Modern Life and Learning researchers work to pinpoint distance learning needs<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/how-it-all-adds-up-helping-students-get-what-they-need-to-succeed-in-math\/\">How it all adds up: Helping students get what they need to succeed in math<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/immersive-reader-creates-more-inclusive-classrooms\/\">Creating more inclusive and equitable classrooms with Microsoft's Immersive Reader<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/how-data-scientists-and-researchers-are-helping-microsoft-product-groups-adapt-during-covid-19\/\">How data scientists and researches are helping Microsoft product groups adapt during Covid-19<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/going-remote-with-customer-research-lessons-from-microsofts-customer-driven-team\/\">Going remote with customer research: Lessons from Microsoft's Customer Driven team<\/a>\r\n\r\n<a href=\"https:\/\/www.linkedin.com\/pulse\/approaching-work-love-michele-d-amour-mcdanel\/\">Approaching work with love<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630156 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/jacqueline_125.jpg\" alt=\"Portrait of Jacqueline Meijer-Irons\" width=\"125\" height=\"125\" \/><strong>Jacqueline Meijer-Irons<\/strong>\r\nUser Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nTrained in demographic methods while pursuing a PhD in Public Policy at the University of Washington, I bring a strong mix of quantitative and qualitative methodologies to the practice of user research. In CIR, I conduct research in the Compliance space, working closely with my design and engineering counterparts to understand how companies interpret and respond to an ever-changing landscape of regulations and data privacy law. In addition to this work, I have begun a telemetry data project, with the aim to tease out trends from the telemetry data that can inform our qualitative work, and vice versa.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630135 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Sera_125.jpg\" alt=\"Portrait of Sera Mirchandani\" width=\"125\" height=\"125\" \/><strong>Sera Mirchandani<\/strong>\r\nData Scientist\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am a data scientist with experience in applied math, engineering, and consulting, excited to derive insights and data-driven business outcomes using machine learning, statistical analysis, and data visualization. I leverage complex event-stream usage data to influence understanding and decision-making throughout product development resulting in more customer-centric releases. I also enjoy using <a href=\"https:\/\/medium.com\/microsoft-design\/reconciling-the-differences-in-our-data-a-mixed-methods-research-story-6c1a2fe2f9f4\" target=\"_blank\" rel=\"noopener\">mixed methods<\/a> insights to guide holistic development and design decisions. I support both commercial and consumer products such as Assignment Services, Class Notebook Add-in, and OneNote. I joined Microsoft in 2018 after transitioning to data science from the engineering consulting industry. In my free time, I enjoy traveling, thrifting, yoga, and spending time with family.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<strong><img class=\"size-full wp-image-642519 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Sou.png\" alt=\"\" width=\"125\" height=\"125\" \/>Soodeh Montazeri<\/strong>\r\nSenior User Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nAn industrial designer turned design researcher, I hail from the beautiful city of Tehran. While the designer in me is passionate about design\u2019s creative and visionary power and inspired by people\u2019s authentic stories, my researcher side is fascinated with the complexity of human emotions and relationships, particularly the ones developed with the built environment and in different cultural contexts. I am a true believer that good design can inspire positive change, should it be woven into the fabrics of people\u2019s everyday lives. This has been my motivation to pursue topics such as design against crime, persuasive design to elicit eco-friendly behavior, and financial literacy and wellness, in academia, consulting, and fin-tech, before starting my career at Microsoft. I\u2019m currently helping the browser team to discover meaningful opportunities for innovation through understanding how internet browsing is integrated into people\u2019s everyday activities.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=7e4s6CEOWIU\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<strong><img class=\"size-full wp-image-642525 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Scott-Ososky.png\" alt=\"\" width=\"125\" height=\"125\" \/>Scott Ososky<\/strong>\r\nDesign Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI believe that the most interesting work takes place at the boundaries between disciplines. That passion for collaboration and continuous learning brought me to Microsoft, and now to the EDU team. It is a privilege to be able to conduct meaningful research to support the work of educators and their professional development. My research interests also include simulation for training, human-system interaction, mental models, and positive psychology. I have a Ph.D. in Modeling and Simulation from the University of Central Florida. Outside of work, I enjoy indoor spin classes, playing video games, and visiting theme parks with my family and friends.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632301 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/NancyP_125.jpg\" alt=\"Portrait of Nancy Perry\" width=\"125\" height=\"125\" \/><strong>Nancy Perry<\/strong>\r\nPrincipal User Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am the principal research manager for Outlook product and services at Microsoft. Prior to this role, I managed a horizontally focused user research team that empowered product teams with customer-driven practices, tools, and data\/insights \u2013 to ultimately increase the scale and visibility of research and customer engagement across our organization. My team and I have led research around culture change to understand customer-driven behaviors and drivers of product\/customer impact. I have been at Microsoft for 20 years, driving UX strategy and conducting research for a range of products and experiences such as Surface Hub, Windows Hello, Microsoft Advertising, Xbox Kinect, HoloLens, and BizTalk\/SQL Servers.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/give-your-research-skills-away-why-coaching-product-teams-wont-put-you-out-of-a-job\/\">Give Your Research Skills Away<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632319 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Becca_125-5e286aa2c3102.jpg\" alt=\"Portrait of Rebecca Seerveld\" width=\"125\" height=\"125\" \/><strong>Rebecca Seerveld<\/strong>\r\nPartner User Research Director\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nPracticed in the data analytics and research (foundational\/market and UX) disciplines, I am driven by uncovering deep customer needs, gaps, and insights. I enjoy creating viable business solutions that meet those needs in new and innovative ways which can be measured by data-driven business success criteria. The power and beauty of truly actionable data and research comes to life via the marriage of the art of human understanding and the science of intelligent measurement, and I enjoy unraveling both. I currently lead a cross-discipline and passionate team of amazing Researchers, Data Scientists, Software Engineers, and PMs across Windows Experiences, Edge Browser, Mobile and Cross Device Experiences, Education, OneNote &amp; Tasks, M365 Admin Center, and Security &amp; Compliance. Our team (Customer Insights Research) influences decisions and actions throughout product development cycles. Research and Data Science partner to ensure that customer needs are at the forefront, from idea inception to final product. Our efforts range in focus from rich 1:1 customer qualitative touchpoints to deep quantitative analyses leveraging multiple data sources to building creative tools that enable us to contextually connect with customers in real-time. We build, experiment, learn, advocate, hypothesize, and measure. We also have a good deal of fun along the journey!\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630138 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Suneetha_125.jpg\" alt=\"Portrait of Suneetha Sivasankaran\" width=\"125\" height=\"125\" \/><strong>Suneetha Sivasankaran<\/strong>\r\nSenior Design Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI\u2019m excited to be part of XC because our team blends user research with actionable data in the pursuit of improving user experience. I currently conduct research for the EDU team where my primary focus is Teams for Education and analytics for teachers and school leaders. I love working in the EDU space as it is very rewarding to build tools for students and educators with the end goal of improving student outcome through engagement and collaboration facilitated by technology.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632298 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Valentina_125.jpg\" alt=\"Portrait of Valentina (Grigoreanu) Strachan, PhD\" width=\"125\" height=\"125\" \/><strong>Valentina (Grigoreanu) Strachan, PhD<\/strong>\r\nSenior Design Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nMy PhD is in Computer Science with a focus on Human-Computer Interaction (HCI). In my 10 years as an HCI and UX Researcher, I have conducted in-depth research on a variety of software products for end-user programmers, IT professionals, information workers, software developers, and now consumers. I look for ways to push our UX Research discipline forward. One common thread across my projects has been to use Artificial Intelligence to inform HCI\/UX Research in all phases (e.g., sequential pattern mining and cluster analysis to analyze clickstream data, a conversational agent to improve product team members\u2019 customer conversations). I have also created new research methodologies to maximize the impact of research findings on products (e.g., the Informal Cognitive Method, the Research on Demand toolkit). I have more than 20 publications based on this research, which I have presented at leading HCI conferences such as ACM\u2019s CHI, and IEEE\u2019s VL\/HCC, and IFIP\u2019s INTERACT.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/want-to-understand-your-user-base-try-this-user-modeling-approach\/\">Want to understand your user base? Try this user modeling approach<\/a>\r\n\r\n<a href=\"https:\/\/medium.com\/microsoft-design\/supercharge-your-agile-ux-research-with-informal-cognitive-walkthroughs-part-two-the-external-b315fdb1241b\">Supercharge Your Agile UX Research with Informal Incognitive Walkthroughs: Part Two<\/a>\r\n\r\n<a href=\"https:\/\/medium.com\/microsoft-design\/supercharge-your-agile-ux-research-with-informal-cognitive-walkthroughs-fe23bbf7d879\">Supercharge Your Agile UX Research with Informal Incognitive Walkthroughs: Part One<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-636765 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/AlanaTalboy_RM7A3165.png\" alt=\"Portrait of Alaina Talboy\" width=\"125\" height=\"125\" \/><strong>Alaina Talboy<\/strong>\r\nDesign Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nPrior to joining Microsoft, I was a doctoral researcher with expertise in reasoning, judgment &amp; decision making, experimental design &amp; analysis, and mixed methodologies. My favorite line of research was discovering how to present complicated statistics in an easy-to-digest manner to inform personal decision making. I made the jump to industry and joined CIR in 2019, where I am now using my expertise to help stakeholders make sense of complicated data to improve the overall experience of our customers. In my current role, I conduct research in the Enterprise and Security space for the Edge browser to help stakeholders answer questions which they often do not realize they want to answer. Throughout my work, I strive to bring together best practices in research and data analysis, rigorous attention to detail, and compelling storytelling to help drive customer experience to a higher level.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/communicating-virtually-with-coworkers-getting-you-down-youre-not-alone\/\">Communicating virtually with your coworkers getting you down? You're not alone.<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/the-impact-of-covid-19-on-information-workers\/\">The impact of COVID-19 on Information Workers<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/blog\/five-ways-your-academic-research-skills-transfer-to-industry\/\">Five ways your academic research skills translate to industry\u00a0<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632295 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Sarah_125.jpg\" alt=\"Portrait of Sarah Tian\" width=\"125\" height=\"125\" \/><strong>Sarah Tian<\/strong>\r\nSenior User Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am thrilled to be a part of the CIR team as a UX researcher. My job is all about connecting with and understanding users, to help build the right products and ensure happy users. I use qualitative, quantitative and mixed methods to understand user needs and problems. Today\u2019s technology is advancing quickly, and Cybersecurity is critical to protect business and personal from security risks and threats. I am passionate about being a researcher focusing on cybersecurity, creating empathy for customers and helping engineering partners solve problems and build the right products. I have a master\u2019s degree in computer engineering.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630159 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Jessica_125.jpg\" alt=\"Portrait of Jessica Tran\" width=\"125\" height=\"125\" \/><strong>Jessica Tran<\/strong>\r\nUser Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI\u2019m spearheading the growth of internal tools for engineers to connect with customers at scale in product engagement funnels to realize the customer-driven culture at Microsoft. Other research projects include applying the scientific method with big data analysis and customer feedback to understand perceived risk, customer retention, and growth of the Windows Insider Program. I\u2019m passionate about women pursuing STEM careers having earned my Ph.D. in electrical engineering from the University of Washington. I also hold five patents (three focused on making gaming more accessible) and am an avid half-marathon and marathon runner.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/how-partnerships-build-inclusive-ideas-and-innovation-at-microsofts-hackathon\/\">How Partnerships Build Inclusive Ideas and Innovation at Microsoft's Annual Hackathon<\/a>\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/diversity-in-user-research-how-nontraditional-backgrounds-enhance-impact\/\">Diversity in User Research: How Nontraditional Backgrounds Enhance Impact<\/a>\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"wp-image-738226 size-full alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/micvan.jpg\" alt=\"Portrait of Michael van Waardhuizen\" width=\"125\" height=\"125\" \/><strong>Michael van Waardhuizen<\/strong>\r\nSenior User Research Lead\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am the lead for the FAST\/CUE team, providing qualitative and quantitative research-as-a-service to help other researchers and product teams scale up and conduct high quality research faster. I am also a builder of tools, processes, and backends for scaling research and the Customer Driven effort. Previously, I directed and conducted applied research to improve the user experience of SharePoint 2013, Office 365, Delve, Yammer, OneDrive, Microsoft HoloLens and Windows Mixed Reality. I've acted as an analyst, a designer, a developer, a benchmarking expert, a mentor, a manager, and of course a researcher. I've worn a lot of different hats and try to keep a broad perspective as a result. I use all of it to help make our research practice and the products we make better.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/define-your-threshold-communicating-confidence-in-ux-scorecards\/\">Define your threshold: Communicating confidence in UX scorecards<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"wp-image-738220 size-full alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Rachel-w.jpg\" alt=\"Portrait of Rachel Waite\" width=\"125\" height=\"125\" \/><strong>Rachel Waite<\/strong>\r\nSenior Design Research Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nRachel Waite is a Senior Design Research Manager in Office Planning and Research. She appreciates that Microsoft has given her space to learn, inspiration to grow and opportunities to impact across roles in Devices and Software. Rachel thanks all the passionate and authentic people who have been with her along the way and who make work worthwhile each day. Rachel\u2019s Microsoft journey has been an exploration of humans, aligning our business and product decisions to the needs of others. User Research techniques help us understand perceptions, uncover nuances in behavior and inspire innovation. Now Rachel\u2019s energy has turned to the people whose influence is rare in product making and she believes that we must amplify the voices of underrepresented races and people of lower socio-economic status to find creative solutions to the challenges of our world.\r\n\r\nArticles:\r\n\r\n<a href=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/group\/customer-insights-research\/articles\/trouble-with-to-dos-how-employees-manage-in-progress-tasks\/\">Trouble with to-do's: How employees manage in-progress tasks - Microsoft Research<\/a>\r\n\r\n[\/panel]\r\n[\/accordion]\r\n<img class=\"size-full wp-image-637155 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Kristen_RM7A3486.png\" alt=\"Portrait of Kristen Warren\" width=\"125\" height=\"125\" \/><strong>Kristen Warren<\/strong>\r\nUser Researcher 2\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI have been at Microsoft for 6+ years, working across various products such as Xbox, Internal Tools, Windows and most recently Edge. I focus on mixed-methods research, using both quantitative and qualitative methods to understand and triangulate user behavior. My background is in Social Psychology and Human-Computer Interaction, and my favorite type of research is looking at how technology can facilitate behavior change and pro-social behavior. I am originally from Canada and have fallen in love with the scenery and climate of the Pacific Northwest! I spend lots of time hiking with my dog Charlie, and on rainy days you can almost always find me playing my favorite Xbox games online.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-632316 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/MichelleW_125.jpg\" alt=\"Portrait of Michelle Wantuch\" width=\"125\" height=\"125\" \/><strong>Michelle Wantuch<\/strong>\r\nUser Researcher\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nAfter completing my Master\u2019s in Technology, Innovation, and Education at the Harvard Graduate School of Education and working as a Teaching Fellow in a Chicago Public School, I joined Customer Insights Research (CIR) and am thrilled to now be a part of CIR\u2019s Education Product Research team. I am fascinated by the ways education technology should and shouldn\u2019t be used inside and outside of the classroom, striving to improve student outcomes in collaboration with teachers and administrators around the globe. I work across a variety of EDU teams and products, including but not limited to: Office.com for EDU, EDU IT Admin data management, and inclusive math.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<img class=\"size-full wp-image-630150 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/01\/Greg-Weber_125.jpg\" alt=\"Portrait of Gregory Weber\" width=\"125\" height=\"125\" \/><strong>Gregory Weber<\/strong>\r\nSenior Data Scientist\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI am a firm believer that Big Data + Machine Learning = Customer Insights. I leverage machine learning techniques to harness the quantitative explanatory power of big data to reveal customer insights and interesting behaviors. I am a Maker. I love getting my hands dirty touching and transforming data exhaust into actionable insights. Each query, aggregation, hypothesis, and machine learning reduction crafts another puzzle piece. Every iteration creates a distinct facet of the users\u2019 context, constraints, and goals. Like the story of the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Blind_men_and_an_elephant\" target=\"_blank\" rel=\"noopener\">blind men and an elephant<\/a>, only with enough diverse perspectives can the truth be revealed. My role is a Data Scientist focused on classroom education providing insights that improves student outcomes and empowers teachers to unlock the full learning potential of every child.\r\n\r\n[\/panel]\r\n[\/accordion]\r\n\r\n<strong><img class=\"size-full wp-image-637164 alignleft\" style=\"margin-bottom: 10px\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/DeniseZhang_RM7A3282.png\" alt=\"Portrait of Denise Zhang\" width=\"125\" height=\"125\" \/>Denise Zhang<\/strong>\r\nUser Research Program Manager\r\n\r\n[accordion]\r\n[panel header=\"Bio\"]\r\n\r\nI worked in the clinical research field for four years before making my transition to user research. I have been in CIR for the last year and couldn\u2019t be happier working in such a diverse and innovative team. Initially, I created and established the process of how research coaching operates today. This program scales user research and makes employees become more customer-centric and drives data-informed decisions. I now work on the Customer-Driven initiative, where I collaborate with numerous teams to help them get connected with customers through programs such as Flash Feedback and Coffee with Customers, as well as leveraging tools like UserTesting. I love being able to share my passion for human-centered design with others and utilize my creative skills to create new solutions to help our product and feature teams overcome their barriers in collecting user feedback.\r\n\r\n[\/panel]\r\n[\/accordion]"},{"id":1,"name":"Microsoft Compass Program","content":"<img class=\"alignleft wp-image-777631\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-Logo-from-John.png\" alt=\"four pointed star\" width=\"292\" height=\"289\" \/>\r\n\r\n<img class=\"alignnone size-medium wp-image-777676\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/compass-slogan-300x36.jpg\" alt=\"connect learn create\" width=\"300\" height=\"36\" \/>\r\n\r\n<strong>Established in 2012, Compass is a premium, invitation-only program offered at no cost to <\/strong><strong>Microsoft 365 customers in Enterprise, SMB and Education. <\/strong>\r\n\r\nCompass provides a forum to share unmet needs, preview product roadmaps and share feedback directly with researchers and product makers in Experiences + Devices.\r\n\r\nCompass members have a deep, influential relationship directly with product teams through joining the program\u2019s many R&amp;D activities, workshops and the marquis Compass Connect Experience (CCX) conference held three times a year.\r\n\r\nCurrently the program has over 100 diverse organizations of all sizes from across the world. We are actively recruiting customers and working with <a href=\"https:\/\/www.caelus-usa.com\/\" target=\"_blank\" rel=\"noopener\">Caelus LLC<\/a> to bring new organizations into the program.\r\n<img class=\"alignleft wp-image-777640\" src=\"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-content\/uploads\/2020\/02\/Compass-3.jpg\" alt=\"collage of customer photos\" width=\"450\" height=\"357\" \/>\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n<p style=\"text-align: left\"><strong>Contact the <a href=\"mailto:CompassTeam@microsoft.com\">Compass Team<\/a> to learn more about enrolling in Compass.<\/strong><\/p>"}],"msr_impact_theme":[],"_links":{"self":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-group\/616842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-group"}],"about":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/types\/msr-group"}],"version-history":[{"count":40,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-group\/616842\/revisions"}],"predecessor-version":[{"id":934017,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-group\/616842\/revisions\/934017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/media\/754978"}],"wp:attachment":[{"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/media?parent=616842"}],"wp:term":[{"taxonomy":"msr-research-area","embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/research-area?post=616842"},{"taxonomy":"msr-group-type","embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-group-type?post=616842"},{"taxonomy":"msr-locale","embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-locale?post=616842"},{"taxonomy":"msr-impact-theme","embeddable":true,"href":"https:\/\/newed.any0.dpdns.org\/en-us\/research\/wp-json\/wp\/v2\/msr-impact-theme?post=616842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}