March 2026
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Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re reaping the benefits of this…
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Microsoft CISO advice: Explore our four tips for securing your customer support ecosystem
Microsoft business operations teams know all too well that cyberattackers seek to exploit customer support pathways. Tools that can unlock customer accounts or aid in troubleshooting issues in complex environments are a rich target. “The path attackers really like to…
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Shaping AI management at Microsoft with Agent 365 and Copilot controls
AI is moving fast at Microsoft. Every month, we’re discovering new ways that our employees are using Microsoft 365 Copilot and rapidly emerging agentic tools to work smarter, automate routine tasks, and unlock new patterns of productivity. As our ecosystem…
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Powering the new age of AI-led engineering in IT at Microsoft
When generative AI burst into the mainstream, it landed in our IT engineering organization like a shockwave. There was excitement, curiosity, skepticism, and no shortage of questions about what this technology meant for the future of IT. At Microsoft Digital—the…
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The Frontier Firm: How knowledge workers are forging their own AI tools at Microsoft
Knowledge workers have all been there. Maybe you’re a product manager with a backlog that you can’t ever get to. Perhaps you’re a designer who can never seem to get engineering resources assigned to you. Or maybe you’re a program…
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Getting started with Windows Hello for Business and Day 1 authentication at Microsoft
At Microsoft, we’re relentlessly focused on modernizing our passwordless protections in ways that strengthen our identity and security for everyone at the company. At an organization the size of ours—with a global workforce, massive cloud footprint, and millions of identities…