Agent
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Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re reaping the benefits of this…
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Shaping AI management at Microsoft with Agent 365 and Copilot controls
AI is moving fast at Microsoft. Every month, we’re discovering new ways that our employees are using Microsoft 365 Copilot and rapidly emerging agentic tools to work smarter, automate routine tasks, and unlock new patterns of productivity. As our ecosystem…
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Protecting AI conversations at Microsoft with Model Context Protocol security and governance
When we gave our Microsoft 365 Copilot agents a simple way to connect to tools and data with Model Context Protocol (MCP), the work spoke for itself. Answers got sharper. Delivery sped up. New patterns of development emerged across teams…
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Picking the right Copilot for the job: Tips from our experience at Microsoft
Since its launch in 2023, Microsoft 365 Copilot has evolved from a single AI assistant into a full squad of powerful AI sidekicks, including chat, search, agents and many more. And with the introduction of agents, Copilot can now also…
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Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal with a facilities-related service request.…
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Deploying our new ‘game changing’ Interpreter agent in our meetings at Microsoft
The new Interpreter agent in Microsoft Teams meetings is transforming the lives of our employees who must speak a second language at work. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to…
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Unlocking knowledge through intelligence: Lessons learned using SharePoint agents at Microsoft
For countless organizations around the world, Microsoft SharePoint is the go-to solution for managing authoritative business content and collaborating on projects. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a…
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Boosting efficiency with SharePoint agents: How our Microsoft legal team is helping clients find answers faster
We all know the frustration of searching for answers we can’t find, and legal professionals often spend too much time answering the same questions repeatedly. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are…
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Keeping our network infrastructure healthy at Microsoft with an employee-built AI agent
Like many global companies, our network engineering environment here at Microsoft is gigantic. It spans 88 countries, more than 700 buildings, 64,000 devices, 7,500 Microsoft Azure Virtual Networks, and nearly 150 lab sites. It’s a system that serves more than…