AI
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Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re reaping the benefits of this…
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Shaping AI management at Microsoft with Agent 365 and Copilot controls
AI is moving fast at Microsoft. Every month, we’re discovering new ways that our employees are using Microsoft 365 Copilot and rapidly emerging agentic tools to work smarter, automate routine tasks, and unlock new patterns of productivity. As our ecosystem…
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Powering the new age of AI-led engineering in IT at Microsoft
When generative AI burst into the mainstream, it landed in our IT engineering organization like a shockwave. There was excitement, curiosity, skepticism, and no shortage of questions about what this technology meant for the future of IT. At Microsoft Digital—the…
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The Frontier Firm: How knowledge workers are forging their own AI tools at Microsoft
Knowledge workers have all been there. Maybe you’re a product manager with a backlog that you can’t ever get to. Perhaps you’re a designer who can never seem to get engineering resources assigned to you. Or maybe you’re a program…
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Read our seven tips for shifting to a ‘cloud native’ device management strategy
At Microsoft, we manage a large, diverse device estate, with more than 1 million devices in use by employees and teams across our global corporate network. For years, we stitched together insights across multiple tools, wrote custom queries, and maintained…
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Protecting AI conversations at Microsoft with Model Context Protocol security and governance
When we gave our Microsoft 365 Copilot agents a simple way to connect to tools and data with Model Context Protocol (MCP), the work spoke for itself. Answers got sharper. Delivery sped up. New patterns of development emerged across teams…
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Picking the right Copilot for the job: Tips from our experience at Microsoft
Since its launch in 2023, Microsoft 365 Copilot has evolved from a single AI assistant into a full squad of powerful AI sidekicks, including chat, search, agents and many more. And with the introduction of agents, Copilot can now also…
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Transforming into an AI-first Frontier Firm in partnership with our works councils
Microsoft is a global company, with more than 200,000 employees working in offices around the world. The working conditions and rights of those employees are governed by the laws that apply to that country or region. In parts of Europe…
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Deploying Microsoft 365 Copilot in five chapters
Deploying Microsoft 365 Copilot: A next-generation business tool Welcome to the new era of productivity Generative AI has captured the world’s attention, and businesses are taking notice. According to our Work Trends Annual Report, 70% of people would delegate as…
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Microsoft 365 Copilot for executives: Sharing our deployment and adoption journey at Microsoft
Deploying Microsoft 365 Copilot: Our guide for leaders Generative AI has captured the world’s attention, and businesses are taking notice. According to our annual Microsoft Work Trends report, 70% of people would delegate as much work as possible to AI…
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AI at scale: How we’re transforming our enterprise IT operations at Microsoft
Running an IT operation at a global scale is a daunting task, even for Microsoft. Comprised of millions of connected devices and virtual networks, our complex IT infrastructure places high demands on our staff and resources worldwide. That’s where the…
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A one-hour solution: Scaling Microsoft Teams Rooms in small spaces with Express Install
Small meeting rooms have long been overlooked in the modern workplace—they get heavy use, but always seem to be too costly to invest in improving at scale. Until now. To address this challenge, the Microsoft Teams product group worked with…