AI deployment and adoption
-
|
Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our…
-
|
Unlock your productivity: Here are our Top 10 tips for using Microsoft 365 Copilot every day
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Imagine having a personal assistant that helps you navigate…
-
|
Driving the future of work: How we’re approaching Microsoft 365 Copilot change management at Microsoft
Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with our Azure…
-
|
Ten tips to unlock Microsoft 365 Copilot for your engineers
Savvy engineers are always on the lookout for ways to enhance their productivity and improve their collaboration. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this…
-
|
Unlocking the value of Microsoft 365 Copilot at Microsoft
In Microsoft Digital, the organization’s IT department, we get to share our internal learnings deploying and using Microsoft 365 Copilot at Microsoft with many enterprise customers. During in-person briefings, I often remind customers that Copilot is still quite new, and…
-
|
Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot
In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company’s IT organization, keeps the company connected and maintains foundational network services for all our employees and guests. With an environment comprising 64,000…
-
|
Breaking language barriers: Our journey to perfect Microsoft 365 Copilot localization
We in Microsoft Digital, the company’s IT organization, are at the forefront of innovation, constantly striving to enhance the experiences of both our employees and external customers. As “Customer Zero,” we are the first to use and test our own…
-
|
Guiding hands: Inside the councils steering AI projects at Microsoft
As one of the first global enterprises to implement Microsoft 365 Copilot and other AI tools at scale, we entered the AI era with a mix of boldness and caution. That meant striving to capture the opportunities of AI fully…
-
|
Reimagining content creation with our Azure AI-powered Inside Track story bot
In Microsoft Digital, the company’s IT organization, innovation is the fuel that drives us. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts…
-
|
Staying ahead of the AI curve with Microsoft 365 Copilot: How a champion does it
Brian Shaw has been a Microsoft 365 Copilot enthusiast since the company first launched the generative AI solution in February 2023. But with AI tools evolving rapidly, he knew it would be a challenge to keep up with the latest…