Microsoft Copilot Studio
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Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re reaping the benefits of this…
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Powering agentic AI adoption at Microsoft: Our ‘Customer Zero’ story
At Microsoft, we are enabling our employees, teams, and organizations to build AI agents to help them complete important tasks—from individual employees in the personal productivity tenant all the way to enterprise-wide agents that are available to everyone. Engage with…
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The agentic future: How we’re becoming an AI-first frontier firm at Microsoft
The rate of change for AI tools and technology continues to accelerate, and new opportunities to reimagine business processes and employees’ day-to-day work are emerging. Agents are the force driving this evolution forward. Agents are specialized AI tools built to…
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Accelerating employee services at Microsoft with the Employee Self-Service Agent
Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in hundreds of locations around the world. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a…
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Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal with a facilities-related service request.…
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Unlocking enterprise AI extensibility at Microsoft with Microsoft Copilot Studio
Microsoft 365 Copilot extensibility is a revolutionary new framework for advancing enterprise AI. By creating their own agents, individuals and teams can customize Copilot’s behavior with additional instructions, grounding, and actions, all while providing a clear and discoverable entry point…
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Powering AI value with Microsoft 365 Copilot extensibility at Microsoft
Microsoft 365 Copilot extensibility is the next frontier of enterprise AI at Microsoft. By managing it effectively, we’re giving our employees the power to revolutionize how they access data and accomplish tasks. But how are we implementing this new framework?…
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How our employees are extending enterprise AI with custom retrieval agents
Employees who are using Microsoft 365 Copilot to transform the way they work now have a new tool to help them even more—the agent. At Microsoft, we’re deploying a spectrum of agents to fulfill different needs, from acting as knowledge…
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Riding the wave of agents washing over Microsoft with good governance
Agentic extensibility is expanding the frontier of enterprise AI. By creating agents that surface knowledge, take actions, and even reinvent workflows, people can personalize AI’s power like never before. But how do you move into the agentic future without putting…
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Empowering employees with the Microsoft Power Platform at Microsoft
At Microsoft, our employees are using the Microsoft Power Platform to bring their ideas and visions to life. It’s our low-code development suite that anyone—not just developers—can us to create apps, automate workflows, and analyze data. In Microsoft Digital, the…
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AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft
When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of…