Transportation scenario – Manual rating
Scenario In some circumstances, rules for the calculation of transportation charges cannot be defined in advance.
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Transportation scenario – Freight not charged to customer
Scenario Our Contoso company does not charge freight to customers (for instance because the sales price already takes into account transportation charges), but needs to pay the transporter for the freight amount. -
Timesheet periods have not been created for employee..
Occasionally when you want to add a new Project Timesheet you might run into the following error message ‘Timesheet periods have not been created for:employee’ To overcome this message and create the timesheet you can apply this procedure In this case I will assign Tim Litton to the period type ‘EmplWeekly’. -
General Rounding in AX
Rounding in the application inside AX is determined on the Currency code where you have a ‘General’ rounding which is used in general postings(like a journal) and then specific rounding settings for Sales Orders, Purchase Orders, Prices and Fixed Asset depreciation There are 3 generic rounding rules in Dynamics AX. -
6 Metrics to Measure Your Customer Service Knowledge
Customer service knowledge comes in many forms from customer self-service knowledge to agent-facing knowledge, and many formats from video, to knowledge base articles and more. -
DIXF – How to manually add a missing mapping to the DMFASSETENTITY entity
I recently worked on a case with a Partner that reported that the ‘Name’ field for the DMFASSETENTITY entity did not get imported as expected into their AX 2012 R3 CU9 environment, so I thought I would share how we resolved that by manually adding the mapping, and how we tested the solution. -
5 Ways to Better Orchestrate Your Customer Contact Center
A well-tuned contact center is a lot like an orchestra. -
The Dollars and Sense of Business Applications in the Cloud
Your goal is to wow your customer—innovating is why you’re in business. -
Why a customer experience executive is vital for any organization
Not all customers are happy. And some of those unhappy customers might be yours. -
Is this the Future of Financial Data Visualization?
CFOs and finance leaders today have more data available to them than ever before. -
How Many Employees Does It Take to Break the Customer Experience?
How many employees does it take to break the customer experience? Just one. -
Small and Midsize Business Success: 6 Inspiring Stories
Head to any major news outlet right now, and in the financial section you’ll likely find coverage of major mergers, new technology that is making a splash, and how the market is faring.
