Banking on Microsoft Dynamics CRM
Over the last couple years, I’ve spent time with a few of our customers in financial services and have been fascinated to learn how the culture is evolving along with the industry, and technology.
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From Promise through Post-Sales: Is Your Customer Experience Aligned?
As product and service availability, as well as price, begin to fade as competitive differentiators, customer service and engagement have quickly risen to take their place. -
Marketing + Sales + Service = One Cloud for All
At the risk of offending the people I work most closely with on a day to day basis, I do have to admit that the part of my job that I most enjoy is talking to customers. -
Create a Supply Chain That Keeps Customers Coming Back for More
Strong relationships with your suppliers and vendors can lead to a finely tuned supply chain, a goal for nearly every successful manufacturer and distributor. -
Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service
When it comes to service and support, customers don’t long for conversation. -
To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child. -
Select multiple filter values on a request page for an option field in Web client compared to Windows Client
Unfortunately, it is not possible to select multiple filter values for an option field on a request page of a report in the Web Client. -
10 Top Customer Experience Takeaways from CRM Evolution
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer. -
Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service
In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as. -
5 Ways to Turn Business Data into Business Insight
In today’s competitive marketplace, your ability to access reliable data quickly and easily can mean the difference between winning the next opportunity or losing it. -
Microsoft Dynamics CRM helps Health and Human Services Organizations improve lives and cut costs
Health and Human Service (HHS) organizations across the country are often met by conflicting realities: tightening budgets and a growing need to help those who can’t always help themselves. -
INFOGRAPHIC: 2014 State of Multichannel Customer Service
A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are.
