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News and product updates

April 19, 2016

1 min read

A country-specific update for Denmark and Austria to support attachments in electronic invoices in Microsoft Dynamics AX 2012 R3

This is to inform you that we have released a country-specific update for Denmark and Austria to support attachments in electronic invoices in Microsoft Dynamics AX 2012 R3.
Thought leadership

April 18, 2016

5 min read

One View of the Customer Isn’t What You Think It Is

It’s So Much More. We’ve said it before: companies trapped in their silos can’t see what the customer is really doing.
News and product updates

April 15, 2016

1 min read

Limited support for LCS SharePoint integration

We are working on revamping our SharePoint integration experience in LCS and it will be available in a future update of LCS.
Analyst reports

April 15, 2016

1 min read

INFOGRAPHIC: The Financial Impact of Customer Service

There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience.
Thought leadership

April 14, 2016

1 min read

How to search open, planned and resolved localization issues in Lifecycle Services

Access to Lifecycle Services site: https://lcs.
Thought leadership

April 14, 2016

1 min read

Tips for naming your Aging Period Definitions

Have you ever created your Aging Period Definitions, run the Customer aging snapshot, and do not receive any results in the Collections Grid? If so, this could be a result of the format used in the Aging Period Definition name.
Thought leadership

April 14, 2016

2 min read

Experts Predict 10 Customer Service Trends for 2016—and Beyond

It’s tempting to talk tech when it comes to customer service trends.
Thought leadership

April 14, 2016

1 min read

Setting up SharePoint Online with Lifecycle Services project fails with error OAuthAppAuthorizationFailure

The scenario is this:You have the role as Project Owner for a project in Lifecycle Services (LCS) and you want to use a SharePoint Online team site to store the project documents.
Thought leadership

April 13, 2016

2 min read

Defining ‘Profit Center’ and ‘Cost Center’ for Field Service Management

We want your field service organization to make money.
Thought leadership

April 12, 2016

3 min read

Facilitating Omni-Channel Retail Experiences

About a month ago, I bought some jeans from my favorite retail clothing chain.
Thought leadership

April 11, 2016

1 min read

Design Pattern: Create Data from Templates

For many records, such as Items, Customers, and Vendors, users have to enter the same sets of data again and again.
Thought leadership

April 11, 2016

3 min read

How Social Strategies Can Break Your Company’s Silos

…And Help You Truly Work Together If you’re still doing business the way you’ve always done business, you’re behind the curve.

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