Dynamics 365 Customer Service

Explore the latest in Dynamics 365 Customer Service. Learn how AI and automation can help enhance customer interactions and streamline service operations.

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News and product updates

April 11, 2019

6 min read

Announcing new capabilities in Dynamics 365 Customer Service Insights

Applies to: Dynamics 365 Customer Service Insights Dynamics 365 Customer Service Insights enables you to quickly connect to your customer service data and use out-of-the-box AI-powered insights to take informed action to increase customer satisfaction.
News and product updates

April 10, 2019

1 min read

Release Notes for User Session Timeout Management

Applies to Dynamics 365 for Customer Engagement apps version 9.
Events

March 7, 2019

3 min read

Two essential webinar series for customer service and SMB professionals

Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business.
Events

February 18, 2019

2 min read

Customer service webinar series: Optimizing the customer service agent

We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher.
News and product updates

November 22, 2018

2 min read

Get started with Dynamics 365 Service Scheduling

The new scheduling experience in Customer Service Hub is now live.

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Announcing new capabilities in Dynamics 365 Customer Service Insights

Release Notes for User Session Timeout Management

Two essential webinar series for customer service and SMB professionals

Customer service webinar series: Optimizing the customer service agent

Get started with Dynamics 365 Service Scheduling

Get started with Dynamics 365