Consumer goods innovation amid retail uncertainty
Lisa Griego | Director, Retail & Consumer Goods, Microsoft Delighting consumer goods (CG) customers has a different meaning today than it did more than a year ago.
Microsoft in Business Blogs: Customer experience
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Unlocking public sector potential: 4 trends defining modern government and education
Across every level of government and education, technology is opening new possibilities to serve, protect, and empower communities. From digital-first city halls to AI-enabled classrooms, innovation is driving smarter decisions, stronger connections, and faster outcomes for the people who rely on them most. Building on this momentum, Hether Danforth, Vice President for State & Local
The golden age of health informatics
While the field of healthcare informatics is certainly not new, the opportunity to derive novel breakthrough insights from digitized health data is. Informaticists have produced meaningful impact for decades, especially in the clinical decision support domain, where analytics have substantially shaped care pathways to deliver better patient outcomes. We’ve seen steady progress in accessing and securely sharing health data to reduce readmission rates, prevent hospital-acquired infections, avoid emergency room overcrowding and more. The result: an enhanced standard of care.
Celebrating educators for elevating learning in an uncertain world
As K-12 schools, colleges and universities across the nation finish or near the close of the regular term, we are celebrating educators for once again elevating learning in this second school year of teaching in an uncertain world.
The four new marketing superpowers to master now
Marketing leaders today have the power to understand and shape the customer journey in a way that was unimaginable only a few years ago. A customer experience that is more holistic than ever before is now possible. Cloud-based tools, applied wisely, have helped the marketing function move beyond product promotion to being a central strategy driver for the organization, with CMOs taking the lead. Marketing teams can be empowered to make needle-moving decisions more quickly and with more clarity, backed by data every step of the way.
A Strategy for Health Plans: Activating Social Determinants of Health
The impact of Social Determinants of Health (SDoH) on member outcomes has loomed large with health plans for over a decade. Social Determinants of Health Source: www.cdc.gov Health Plans have realized that by mitigating the negative impacts of SDoH, they can achieve substantial benefits. These benefits will certainly improve access and outcomes for members.
The great transformation in healthcare: How it will impact patient experience
As we participate in Patient Experience Week, I take a pause to acknowledge that we are living and working in extraordinary times. The COVID-19 pandemic has created massive, yet necessary, shifts in our healthcare system, none like we’ve seen before.
How financial advisors can build better client relationships on social media
Financial advisors know all about the value of developing relationships with prospects and clients. Whether you’re providing banking services, investment vehicles, or insurance products, you know that the number one way to get business is through personal connections and referrals. You rely on word of mouth and warm introductions to help you win people’s trust.
Contact centers: Intelligent bots can increase average handle time
All things being equal, reducing average handle time (AHT) in contact centers is a good thing. Any content center manager will tell you how critical this metric is. It is easy to understand why that is the case.
2021 Outlook: the Future of Life Sciences Customer Experiences
Research from a large-scale survey of more than 1,000 senior pharma professionals highlights the divide between digitally adept companies and those that have been slow to adopt technologies. In this blog, we look at how the customer experience is changing due to COVID-19 for life sciences organizations. Historically, pharma has lagged behind other industries in adopting digital solutions.
Empowering business leaders to make good decisions with data and analytics
As technology becomes more accessible to non-technicians, business leaders are taking more control over the tools and processes that affect their functional area. Whatever the business outcomes they’re striving for, these leaders can make use of progressive customer-facing applications and good data to create actionable insights that support their needs.
Personalized customer experiences courtesy of the cloud
Major brands have quickly learned that consumers drive today’s business environment and that yesterday’s efforts to create a customer-centric operating model are out of date. Consumers have also evolved to want more, so product and service personalization has now taken center stage.
Reimagining the digital front door for healthcare
Over the past year, my colleagues and I have seen a steady uptick in healthcare organizations requesting in-depth discussions on how to further develop their digital front door capabilites. One high-interest topic has been establishing a branded conversational bot (chatbot) that can facilitate frictionless experiences across all digital channels and throughout the engagement journey.