Microsoft AI
Across every level of government and education, technology is opening new possibilities to serve, protect, and empower communities. From digital-first city halls to AI-enabled classrooms, innovation is driving smarter decisions, stronger connections, and faster outcomes for the people who rely on them most. Building on this momentum, Hether Danforth, Vice President for State & Local
At Allegis Group, empowerment is a mindset. As a global leader in workforce and business solutions, the organization has a common purpose: to create significant opportunities for people and companies to grow and thrive. That purpose drives how Allegis Group operates both externally and internally.
When Argyro Apostolou joined her family’s business, founded more than 40 years ago by her father, Isidoros Garifalakis, she didn’t step right into the C-suite. She started as a receptionist at the front desk, learning the business from the ground up.
Exceptional customer experiences are no longer the exception—they’re the rule. Companies need the right combination of innovation and cultural transformation to stand out, build customer trust, and achieve high engagement.
Retail has always been a people business, and face-to-face interactions between customers and employees take center stage. Right now, in-store shopping is coming back strong, but retail businesses are facing a historically tight labor market. This challenge is inspiring retailers to reimagine the shopping experience by elevating customer service while supporting frontline workers.
Disruptions to global supply chains and labor markets are bringing digital transformation to the retail space at breathtaking speed. Retailers with solid digital foundations are turning these challenges into opportunities to delight customers and make shopping fun.
From changing regulations to shrinking labor markets, financial institutions have to adapt to modern trends to continue driving growth. But if there’s one constant in the evolving financial services industry, it’s the importance of the customer experience.
State and local governments have been innovating and modernizing to meet the needs of their constituents. This has been a trend, especially since 2020, with the advent of the COVID-19 pandemic. Constituent demands and workforce challenges have created a compelling event for the public sector to evolve into the digital age.
The healthcare industry has seen rapid innovations in recent years, with increasing collaboration between people and technology. From telehealth to AI, healthcare providers are using technology to increase access to patient care and improve its quality.
Financial services firms have weathered a series of disruptions over the past few years. COVID-19 accelerated the transition to digital transactions and engagements for customers of banking, insurance, and capital markets firms.
Delinquency rates have been low during the pandemic. However, forbearance, social policies, and fiscal relief are phasing out. Institutions must be prepared for an oncoming bubble of non-performing loans (NPLs). As EY stated in a recent blog post, “With large swathes of retail customers and small-to-medium-sized enterprises (SMEs) expecting to need financial assistance to avoid collections, banks must act now to devise a set of unique debt treatment strategies and solutions.
The past two years have been a tipping point for the digital transformation of professional services, testing the industry’s agility and the staying power of its traditional business models.
Serena Sacks-Mandel | General Manager, US Education Customer Success K-12 educators devote their lives to ensuring every child has the opportunity to learn, grow, and achieve their best. However, their work has become more challenging in the past few years.