Tag: Financial Services
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Always-on customer engagement: It’s not just omnichannel anymore
Customer experience is a big focus for businesses today. Customers have more choices than ever, and they are looking at value beyond the features of the product itself to the entire experience, including the evaluation, purchase, and post-purchase steps.
From Idea to Value: A process for managing the data science lifecycle in the enterprise
As we enter the new decade, one thing is clear: the explosive growth of data science and AI has made the effective application of them a critical differentiator for any enterprise.
The good and the bad of off-the-shelf AI
AI solutions aren’t all that different from investments—there are plenty of options, discernable levels of risk, and ample room for growth in AI adoption, but every organization has a custom portfolio built for its specific needs. Building your own AI models isn’t for everyone.
Investment Bank of the Future: Keys for Embracing the Wave of Technology Disruption
The turbines of the business machine are moving faster than ever in this new decade. There’s no denying that we live in a quick-turn, instant results, increasingly automated and personalized world.
Build or Buy, the Value of Critical AI Partnerships
If you’ve been keeping up with our AI Build or Buy series, you’ll notice that finding the right partnerships is at the core of each decision. The right AI partner serves an essential role of any finance technology strategy.
How a mindset shift transformed our finance department
When culture and technology align, transformative things can happen. By shifting its mindset to embrace the cloud-based digital tools of modern finance, Microsoft’s finance department has been able to optimize internal operations and drive business partners to action.
Remaining Relevant: Integrating Non-traditional Data into Insurance Insights
Every day, a typical connected customer interacts with hundreds of touchpoints across brands and industries, each activity or click flowing into an ever-expanding mountain of data. Some of these brands are learning to use that data to understand their customers.
The most critical decision in building out enterprise AI: Build in-house or bring in a vendor
From smart homes to robust intelligent edge ecosystems, AI is one of the hottest topics in tech and society as we embrace the new decade.5 Insurance Takeaways from Microsoft’s Fall Events
Microsoft’s Focus on Insurance on Full Display at InsureTech Connect By providing the essential technologies that enable insurers to deliver higher levels of customer service and achieve more, Microsoft continues to establish itself as a major player in the insurance industry.
What’s Next for AI in Financial Services in 2020? The 5 Top Trends
Follow Pascal Belaud on LinkedIn Right now, banking, capital markets, and insurance businesses are finding new uses for artificial intelligence. AI is helping to transform and keep ahead of a number of critical vectors, including customer experience, regulatory compliance, new markets and business models, and security. It’s no longer a “nice to have” innovation technology, it’s becoming a CX-level imperative.