End user services and support

July 11, 2024

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Eric Scheffler

Running our customer service and support contact centers on Microsoft Azure

Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT organization, recently migrated our global Microsoft customer service network to Microsoft Azure, creating a…
June 28, 2024

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Lukas Velush

Enhancing employee listening at Microsoft with Viva Glint

At Microsoft, giving our employees every opportunity to thrive is critical. Now, we have a new but familiar tool to help us do that—our very own Microsoft Viva Glint. We’re using Viva Glint—which replaces LinkedIn Glint—to check in with our…
June 27, 2024

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Lukas Velush

Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva

Effective adoption doesn’t happen by accident. It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation AI technology like Microsoft 365 Copilot that introduces whole new ways of working, getting that…
June 14, 2024

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Lukas Velush

Unlocking the potential of Microsoft 365 Copilot at the role level

There’s no question: Microsoft 365 Copilot is changing how work gets done here at Microsoft and beyond. An intelligent digital assistant with access to any company data you need, and that can process and accomplish requests using natural language—that’s a…
June 4, 2024

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Lukas Velush

How we’re transforming large meetings at Microsoft in the age of flexible work

It’s a new era, and even meeting rooms must reinvent themselves. “In 2024, meeting rooms are reinterviewing for their jobs,” says Matthew Marzynski, a principal product manager for Microsoft Digital, our IT organization here at Microsoft. And just like any…
April 8, 2024

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Lori Lamkin

The power of AI in Microsoft 365 Copilot for Sales: Insights from Lori Lamkin and Nathalie D’Hers

Join me, Lori Lamkin, and my esteemed colleague Nathalie D’Hers, as we take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft 365 Copilot for Sales. As the Corporate Vice President (CVP) of Dynamics 365 Customer…
March 21, 2024

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Lukas Velush

Bonding in 3D: How Microsoft employees are finding connection in Microsoft Teams

Several years into the era of flexible work, most of us are used to appearing in a Brady Bunch-style gallery. We select an emoji to ask a question or applaud an achievement and still have to remember “unmute” when it’s…
March 18, 2024

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Lukas Velush

Delivering communications internally at Microsoft with Microsoft Viva Amplify

Keeping your people well informed is something every organization, manager, and executive needs to do, including here at Microsoft Digital, the company’s IT organization. We need to let our employees know about new product rollouts, important system updates, new policies,…
March 5, 2024

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Lukas Velush

Redesigning how we work at Microsoft with generative AI

Generative AI has emerged as a transformational force in computing, but it’s not always clear how to utilize it when designing new products. At Microsoft, our teams are learning how to incorporate Microsoft Copilot and other new AI technology into…
January 26, 2024

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Lukas Velush

Enabling collaboration at Microsoft with Microsoft Viva

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=yIqrfnJECa8. Microsoft Viva is playing a pivotal role in enhancing our regional teamwork at Microsoft. In this Inside Track Spotlight video, we dive into how our leaders are using Microsoft Viva…
November 20, 2023

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Lukas Velush

Transforming the executive boardroom meeting experience at Microsoft with Microsoft Teams Rooms

Executive boardrooms are where big decisions are made and important customer deals are won. When much of the world started working from home and many companies adopted a hybrid work model, we here at Microsoft began rethinking the way we…
November 15, 2023

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Lukas Velush

Empowerment with good governance: How our citizen developers get the most out of the Microsoft Power Platform

What if every employee, no matter their technical expertise or job description, had the power to use software development to create their own solutions? Imagine the kind of collective creativity that could arise if any of your employees could be…

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