End user services and support

March 18, 2024

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Lukas Velush

Delivering communications internally at Microsoft with Microsoft Viva Amplify

Keeping your people well informed is something every organization, manager, and executive needs to do, including here at Microsoft Digital, the company’s IT organization. We need to let our employees know about new product rollouts, important system updates, new policies,…
March 5, 2024

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Lukas Velush

Redesigning how we work at Microsoft with generative AI

Generative AI has emerged as a transformational force in computing, but it’s not always clear how to utilize it when designing new products. At Microsoft, our teams are learning how to incorporate Microsoft Copilot and other new AI technology into…
January 26, 2024

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Lukas Velush

Enabling collaboration at Microsoft with Microsoft Viva

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=yIqrfnJECa8. Microsoft Viva is playing a pivotal role in enhancing our regional teamwork at Microsoft. In this Inside Track Spotlight video, we dive into how our leaders are using Microsoft Viva…
December 7, 2023

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Lukas Velush

Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft

Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed or their data becomes available to AI-powered digital assistants, their impact increases. Although these features have proven…
November 20, 2023

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Lukas Velush

Transforming the executive boardroom meeting experience at Microsoft with Microsoft Teams Rooms

Executive boardrooms are where big decisions are made and important customer deals are won. When much of the world started working from home and many companies adopted a hybrid work model, we here at Microsoft began rethinking the way we…
November 15, 2023

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Lukas Velush

Empowerment with good governance: How our citizen developers get the most out of the Microsoft Power Platform

What if every employee, no matter their technical expertise or job description, had the power to use software development to create their own solutions? Imagine the kind of collective creativity that could arise if any of your employees could be…
September 14, 2023

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Lukas Velush

Moving our popular employee experiences app to Microsoft Viva Connections

At Microsoft, we work to create positive, productive experiences for our employees with tools that support professional growth, efficiency in daily tasks, and overall well-being. To help us do this, our team in Microsoft Digital built MyHub, an internal employee…
August 24, 2023

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Lukas Velush

Boosting leader success at Microsoft with Microsoft Viva Insights

Managing people isn’t about being a boss. It’s about understanding what your team members need to thrive in their roles—and making sure they have it. But how can managers establish the organizational understanding they need to properly support their employees?…
July 12, 2023

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Lukas Velush

Make it easy but secure: Our journey to frictionless device management at Microsoft

With more than 200,000 employees each utilizing a handful of work and personal devices to get work done, the device management landscape at Microsoft is immense, complicated, and fraught with security risk. In short, the point at which our administrator…
July 10, 2023

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Lori Lamkin

The power of AI in Microsoft 365 Copilot for Sales: Insights from Lori Lamkin and Nathalie D’Hers

Join me, Lori Lamkin, and my esteemed colleague Nathalie D’Hers, as we take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft 365 Copilot for Sales. As the Corporate Vice President (CVP) of Dynamics 365 Customer…
June 29, 2023

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Lukas Velush

Hardware-backed Windows 11 empowers Microsoft with secure-by-default baseline

Windows 11 makes secure-by-default viable thanks to a combination of modern hardware and software. This ready out-of-the-box protection enables us to create a new baseline internally across Microsoft, one that level sets our enterprise to be more secure for a…
June 16, 2023

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Keith Boyd

Deploying Microsoft Viva Connections internally at Microsoft

Whether it’s from the office or at home, we must be prepared to meet our employees where they are. At Microsoft, this involves using Microsoft Viva Connections to bring our employees together and to encourage them to engage with each…

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