End user services and support

December 5, 2024

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Alex Fleck

How we’re tackling Microsoft 365 Copilot governance internally at Microsoft

Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Governance in the age of AI Unlocking the next generation of…
October 21, 2024

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Alex Fleck

Measuring the success of our Microsoft 365 Copilot rollout at Microsoft

Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We’re using new approaches to learning and development, community engagement and, of course, measuring success. Engage with our experts! Customers or Microsoft account team representatives from Fortune…
September 5, 2024

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Darcy Jayne

Providing employees with virtual loaner devices with Windows 365

Watch the video below to see Dave Rodriguez interview Trent Berghofer about how we use the Windows 365 Cloud PC platform to provide our employees with virtual loaner PCs when they need a backup machine to keep working. Rodriguez is…
August 22, 2024

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Lukas Velush

Getting products to customers faster with dropshipping at Microsoft

The COVID-19 pandemic pushed supply chains into the spotlight and revealed just how shaky they can be. If you panic-bought toilet paper or flour in March 2020, you know that a perfect storm formed as customers frantically bought up every…
July 18, 2024

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Cristine Jung-Fassnidge

Enhancing space management internally at Microsoft with Wi-Fi data

Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right leads to important questions: How can organizations understand the best use of their building spaces,…
July 11, 2024

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Eric Scheffler

Running our customer service and support contact centers on Microsoft Azure

Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT organization, recently migrated our global Microsoft customer service network to Microsoft Azure, creating a…
June 28, 2024

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Lukas Velush

Enhancing employee listening at Microsoft with Viva Glint

At Microsoft, giving our employees every opportunity to thrive is critical. Now, we have a new but familiar tool to help us do that—our very own Microsoft Viva Glint. We’re using Viva Glint—which replaces LinkedIn Glint—to check in with our…
June 27, 2024

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Lukas Velush

Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva

Effective adoption doesn’t happen by accident. It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation AI technology like Microsoft 365 Copilot that introduces whole new ways of working, getting that…
June 14, 2024

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Lukas Velush

Unlocking the potential of Microsoft 365 Copilot at the role level

There’s no question: Microsoft 365 Copilot is changing how work gets done here at Microsoft and beyond. An intelligent digital assistant with access to any company data you need, and that can process and accomplish requests using natural language—that’s a…
June 4, 2024

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Lukas Velush

How we’re transforming large meetings at Microsoft in the age of flexible work

It’s a new era, and even meeting rooms must reinvent themselves. “In 2024, meeting rooms are reinterviewing for their jobs,” says Matthew Marzynski, a principal product manager for Microsoft Digital, our IT organization here at Microsoft. And just like any…
May 23, 2024

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Lukas Velush

Deploying Microsoft 365 Copilot with the help of—you guessed it—Copilot

Now that we’ve deployed Microsoft 365 Copilot internally here at Microsoft, it’s helping our employees save time and focus on the things that matter most. But like any new tool, adopting Copilot required careful planning, strategy, and attention to our…
March 21, 2024

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Lukas Velush

Bonding in 3D: How Microsoft employees are finding connection in Microsoft Teams

Several years into the era of flexible work, most of us are used to appearing in a Brady Bunch-style gallery. We select an emoji to ask a question or applaud an achievement and still have to remember “unmute” when it’s…

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